[RESOLVED]Unable to start new game

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED]Unable to start new game

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[RESOLVED]Unable to start new game - 5/18/2015 5:38:04 PM

AndersMolin

Posts: 3
Joined: 5/18/2015
Status: offline

Hi,

I bought C:MANO yesterday on Steam, v 1.07 build 678, and I am running it on a Windows 8 machine.

I started the first tutorial, Basic Training Air Operations. It worked like a charm and I continued to play it from a saved game this morning. However, when I continued the scenario this afternoon, strange things started to happen...

1) I cannot start a new scenario or load a scenario into the editor. The load progress bar progresses a fraction of the bar (about 10-25%) and then quits, dropping me on an empty map globe.

2) I can still load a save file and continue my Basic Training operation, but that is all I can do.

3) I had activated the "Show message log in separate window" feature on my first run of C:MANO, which it remembered on the second run. However, on the third run no separate window was to be found. Deactivating the feature returned the message log to the primary window, but reactivating it just made the messages disappear without opening another window.

4) Even when playing the game from my save file, I cannot pop-out the message window, nor can I open the mission editor, side briefing, side Doctrine/EMCON/WRA window... I can however open the View database window, the scenario description, and the Order of Battle windows.

The only thing I have done with my computer setup between run #2 and #3 is to connect a third monitor and creating a three-monitor Eyefinity display group using the AMD Catalyst control center. I don't know if that is relevant to my problems, but that is literally the only change I have made.

I have tried the following things, without success:
- Verifying the integrity of the Steam files
- Uninstalling and reinstalling the game on Steam
- Deactivating the Eyefinity display group

Please help me find a solution so I can go back to enjoying this truly wonderful piece of software!

Since I have been playing this game for a total of 2 hours, I do not know if there is any other piece of information I need to provide. Let me know and I'll tell you what I can!

-Anders

< Message edited by Sunburn -- 5/18/2015 9:32:35 PM >

Post #: 1

RE: Unable to start new game - 5/18/2015 6:39:10 PM

Dimitris

Posts: 13282
Joined: 7/31/2005
Status: offline

Hello and welcome! We are sorry to see you are having problems, let's see what can be done on them.

quote:

ORIGINAL: AndersMolin
1) I cannot start a new scenario or load a scenario into the editor. The load progress bar progresses a fraction of the bar (about 10-25%) and then quits, dropping me on an empty map globe.

2) I can still load a save file and continue my Basic Training operation, but that is all I can do.

Is this problem manifesting with all scenarios or specific scenarios? Also, could you provide examples of the scenarios that are not loading? Also, do you get any error messages on-screen?

quote:

3) I had activated the "Show message log in separate window" feature on my first run of C:MANO, which it remembered on the second run. However, on the third run no separate window was to be found. Deactivating the feature returned the message log to the primary window, but reactivating it just made the messages disappear without opening another window.

4) Even when playing the game from my save file, I cannot pop-out the message window, nor can I open the mission editor, side briefing, side Doctrine/EMCON/WRA window... I can however open the View database window, the scenario description, and the Order of Battle windows.

The only thing I have done with my computer setup between run #2 and #3 is to connect a third monitor and creating a three-monitor Eyefinity display group using the AMD Catalyst control center. I don't know if that is relevant to my problems, but that is literally the only change I have made.

This is almost certainly the cause of the issues with the secondary windows. Command remembers the positions and dimensions last used on each window regardless of which monitors are active. Can you please go to "Game Options" window and click on the button "Reset position of secondary windows". If this doesn't work please try deleting the Command.ini file from the root Command directory and restarting.

Please let us know if this helps.

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(in reply to AndersMolin)

Post #: 2

[RESOLVED] Unable to start new game - 5/18/2015 7:37:41 PM

AndersMolin

Posts: 3
Joined: 5/18/2015
Status: offline

First of all, thanks for your quick reply!

Secondly, the "Reset positions of secondary windows" action seems to have resolved all issues I had, including scenarios refusing to load!

I am marking this thread as resolved, but I'll go ahead and answer your question below.

quote:

Is this problem manifesting with all scenarios or specific scenarios? Also, could you provide examples of the scenarios that are not loading? Also, do you get any error messages on-screen?

The problem was the same for all scenarios I tried (about half a dozen), which included the following:
* Basic Training Air Ops
* Basic Training Submarine Ops
* Down Town, 1967
* First Contact, 1986
* ... and a couple of others which I cannot recall.

No error messages appeared. As the progress bar failed to complete, the view just remained on the zoomed-out globe. When I tried to view a side briefing, a pop-up said "You must choose a side" or something similar. I was able to open the scenario description window, but there was no text, just a blank window.

Anyway, my issues are resolved. Let me know if there is anything else you might need from me as a follow-up to this issue!

Once again, thank you for a brilliant piece of software!

-Anders

(in reply to Dimitris)

Post #: 3