Solved - Can't use Download file

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All Forums >> [New Releases from Matrix Games] >> Scourge of War: Waterloo >> Tech Support >> Solved - Can't use Download file

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Solved - Can't use Download file - 6/30/2015 9:45:58 PM

Cav Trooper

Posts: 237
Joined: 9/7/2004
From: Clinton, South Carolina
Status: offline

Just Bought the game, downloaded the file from the e-mail link and can't even begin to install the game.

ScourgeOfWar-Waterloo-v100.exe was the file downloaded. When I click on it it gives me the following message:

This version of this file is not compatible with the version of windows you are running. Check your computer's system information to see whether you need an X86(32-bit) or X64 (64-bit) version of the program, and then contact the software publisher..

Running Windows 7 64 bit OS.

Any Idea as to what is going on or a fix??

All assistance is appreciated in advance.

< Message edited by con20or -- 7/1/2015 1:32:18 PM >

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3rd ACR Tanker
3/4 US Cav Trooper
Brave Rifles

"Professional soldiers are predictable; the world is full of dangerous amateurs."

Post #: 1

RE: Can't use Download file - 6/30/2015 10:04:11 PM

broly

Posts: 1
Joined: 6/26/2015
Status: offline

same here. just placed the order a few minutes ago. the download link doesn't work.

(in reply to Cav Trooper)

Post #: 2

RE: Can't use Download file - 6/30/2015 10:17:46 PM

Cav Trooper

Posts: 237
Joined: 9/7/2004
From: Clinton, South Carolina
Status: offline

Don't bother trying Blusnap about their link, they'll pass it off to Matrix...

_____________________________

3rd ACR Tanker
3/4 US Cav Trooper
Brave Rifles

"Professional soldiers are predictable; the world is full of dangerous amateurs."

(in reply to broly)

Post #: 3

RE: Can't use Download file - 7/1/2015 12:13:17 AM

e_barkmann

Posts: 1307
Joined: 4/18/2000
From: Adelaide, Australia
Status: offline

not sure but if you're getting that message straight up it may be the exe file corrupted during download. Delete the file and try downloading again

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Scourge of War multiplayer group

http://steamcommunity.com/groups/sowwaterloo

(in reply to Cav Trooper)

Post #: 4

RE: Can't use Download file - 7/1/2015 12:19:43 AM

Cav Trooper

Posts: 237
Joined: 9/7/2004
From: Clinton, South Carolina
Status: offline

I have and it still does the same thing, am trying almost everything I know to make it work. Also have support tickets in to the developer...

Thanks for the response, will post here what happens as I go along

_____________________________

3rd ACR Tanker
3/4 US Cav Trooper
Brave Rifles

"Professional soldiers are predictable; the world is full of dangerous amateurs."

(in reply to e_barkmann)

Post #: 5

RE: Can't use Download file - 7/1/2015 1:19:51 AM

Kleber13

Posts: 2
Joined: 7/1/2015
Status: offline

Same here... Problems with the installer.. same error..

(in reply to Cav Trooper)

Post #: 6

RE: Can't use Download file - 7/1/2015 4:19:11 AM

AP514

Posts: 176
Joined: 11/26/2001
From: Houston,TX ,USA
Status: offline

wow I downloaded it with the same specs as the op.....worked great..but that was last week...

Try turning off your anti virus...and rel try the Dload

(in reply to Kleber13)

Post #: 7

RE: Can't use Download file - 7/1/2015 8:25:00 AM

con20or

Posts: 246
Joined: 5/6/2015
Status: offline

We will look into this and get back to you ASAP. Did deleting the file and redownloading fix it for any of you (i.e. was it a corrupt download?)

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(in reply to AP514)

Post #: 8

RE: Can't use Download file - 7/1/2015 12:09:22 PM

Cav Trooper

Posts: 237
Joined: 9/7/2004
From: Clinton, South Carolina
Status: offline

Got a message from Slitherine:

I'm sorry you are having problems with your game. There was an issue with the
install file yesterday which has now been resolved.

They gave me a link to use, and it downloaded and worked great.

Thanks to all who responded for the help. Looking forward to seeing you all on the battlefield..

_____________________________

3rd ACR Tanker
3/4 US Cav Trooper
Brave Rifles

"Professional soldiers are predictable; the world is full of dangerous amateurs."

(in reply to con20or)

Post #: 9

RE: Can't use Download file - 7/1/2015 12:32:04 PM

con20or

Posts: 246
Joined: 5/6/2015
Status: offline

Glad you got sorted. Enjoy the game :)

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(in reply to Cav Trooper)

Post #: 10