WitW crashes immediately upon start up

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> WitW crashes immediately upon start up

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WitW crashes immediately upon start up - 9/13/2015 7:35:20 PM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

I can't get the game to start up anymore, when I use quick start the game immediately crashes with "Application has stopped working" error and the game window being white. Entering through the Game menu also doesn't work. Tried uninstalling, reinstalling, different patches etc. Doesn't matter if its a fresh install, game won't start.

Tried turning off the sound (_sound rename), didn't do anything.

Game was working a few weeks back, but not anymore.

Post #: 1

RE: WitW crashes immediately upon start up - 9/13/2015 7:56:27 PM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

Do you have crash details? Did you try to run it as administrator?

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to wokelly)

Post #: 2

RE: WitW crashes immediately upon start up - 9/13/2015 8:06:23 PM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

Tried running as admin, no luck. What details do you need? It just says "WarInTheWest Application has stopped working", then tries to (unsuccessfully) diagnose the problem. Really doesn't say anything else that is useful.

< Message edited by wokelly -- 9/13/2015 9:06:56 PM >

(in reply to Helpless)

Post #: 3

RE: WitW crashes immediately upon start up - 9/13/2015 9:14:55 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Can you attach a DxDiag report file?

How to get a Directx Dialog file:

1. click on "START" (on Windows 8 Press "Windows Key" + "R" and go to step 3)
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice
6. Attach the file to your post

(in reply to wokelly)

Post #: 4

RE: WitW crashes immediately upon start up - 9/13/2015 10:06:10 PM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

So this?

Attachment (1)

(in reply to VPaulus)

Post #: 5

RE: WitW crashes immediately upon start up - 9/14/2015 10:37:22 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

The DxDiag file reports that you haven't your graphic card driver installed on Windows
Please install it.

(in reply to wokelly)

Post #: 6

RE: WitW crashes immediately upon start up - 9/14/2015 11:21:16 AM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

Please re-run dxdiag but choose the 64 bit version once dxdiag has started. Current report looks like buggy detection of 32Bit version in 64Bit system.

(in reply to VPaulus)

Post #: 7

RE: WitW crashes immediately upon start up - 11/7/2015 12:42:02 AM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

Sorry, went on an extended leave from my computer. Here is the updated dxdiag:

Attachment (1)

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Post #: 8

RE: WitW crashes immediately upon start up - 11/7/2015 9:19:37 AM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

Did you get a warning or error message during the dxdiag run? Otherwise something is seriously messed-up with your gfx driver. This may require a complete driver uninstall and reinstall after reboot.

< Message edited by Denniss -- 11/7/2015 3:20:03 PM >

(in reply to wokelly)

Post #: 9

RE: WitW crashes immediately upon start up - 11/7/2015 11:44:58 AM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

Only this warning. I hit no.

When you say "our" GFX driver, do you mean the one on my computer?

Attachment (1)

< Message edited by wokelly -- 11/7/2015 12:46:09 PM >

(in reply to Denniss)

Post #: 10

RE: WitW crashes immediately upon start up - 11/7/2015 4:16:49 PM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

Tried uninstalling and reinstalling drivers (via control panel --> uninstall a program (category view) --> Uninstall/Change the Nvidia drivers. Still doesn't work. I'll give it another shot then resubmit the dxdaig.

(in reply to wokelly)

Post #: 11

RE: WitW crashes immediately upon start up - 11/7/2015 4:39:07 PM

wokelly

Posts: 41
Joined: 12/28/2014
Status: offline

Okay no luck with removing all the Nvidia drivers and then reinstalling them. Here is the current dxdiag:

I don't know what happened, I had this game working fine a few months back. Doesn't seem to matter what patch I have installed, the game doesn't work at all in any version. Something happened with my computer but I am not sure what.

Attachment (1)

(in reply to wokelly)

Post #: 12

RE: WitW crashes immediately upon start up - 11/7/2015 6:00:02 PM

Helpless

Posts: 15793
Joined: 8/27/2004
Status: offline

Your display driver is not detected by dxdiag. Googling "D7B70EE0-4340-11CF-B123-B03DAEC2CB35" gives lots of hits, but basically you need to repair your system.

Here is one example how it could be be fixed by installing from safe mode
https://forums.geforce.com/default/topic/747749/nvidia-graphics-driver-keeps-failing-to-install-fixed-/

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to wokelly)

Post #: 13