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The new shopping cart is now in Beta!

 
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The new shopping cart is now in Beta! - 10/13/2015 4:35:52 PM   
Daniele

 

Posts: 1812
Joined: 2/7/2015
Status: offline 		We have designed and developed an entirely new shopping cart, to make your purchase experience easier and more streamlined. This allows you to securely store all your information and heavily reduce the number of clicks to buy a game. It allows you to upgrade to a boxed copy directly from the shopping cart and many more nice little features that will make your life as customers much easier! This is the first step but expect many more quality of life improvements as we go.

To encourage you to test it, we have created a parallel site where everything is 10% off. That's on top of any other sale or promotion or gift card you may have. You can access it at this link:

https://www2.matrixgames.com/

We'd like you to try it out for your next purchases and give us feedback here in the forum so we can fine tune it and make sure when we go live everything works properly.
Post #: 1
RE: The new shopping cart is now in Beta! - 10/13/2015 7:57:00 PM   
Zorch

 

Posts: 7087
Joined: 3/7/2010
Status: offline 		Woohoo!




Attachment (1)

(in reply to Daniele)
Post #: 2
RE: The new shopping cart is now in Beta! - 10/13/2015 11:58:12 PM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		Got an error when I got to the payment page. Looks great so far! I can actually go look at other items without losing my cart. Before you had to use the "Continue Shopping" button or else the cart was emptied by navigating away from the page by any other method.

Please advise if the error was here, or if indeed there is an error. I'd like to complete the purchase of a few recent titles with the new system! How long will this be up for testing?

(in reply to Zorch)
Post #: 3
RE: The new shopping cart is now in Beta! - 10/13/2015 11:58:55 PM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		Here is the error message:
Microsoft VBScript runtime error '800a000d'

Type mismatch

/shoppingcart/paymentinfo.asp, line 156

(in reply to Raikkonen)
Post #: 4
RE: The new shopping cart is now in Beta! - 10/14/2015 11:48:37 AM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline 		Hmmm, seems a little questionable.

Why isn't this mentioned on home page?

Why only under General forum and not mentioned in individual game forms?

Why not under news etc?

Last time I went to a mirrored web site (HPS) turned out to be a scam trying to get member credit information?

Just some thoughts, I welcome a good purchase system, if real though you may want to rethink how it is being presented.

(in reply to Raikkonen)
Post #: 5
RE: The new shopping cart is now in Beta! - 10/14/2015 1:48:02 PM   
valeryvdr

 

Posts: 58
Joined: 6/27/2012
Status: offline 		tommict, could you give it another try? I believe I have fixed the issue. Thanks.

(in reply to Yogi the Great)
Post #: 6
RE: The new shopping cart is now in Beta! - 10/14/2015 1:52:39 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		We're only announcing it here as we need this to be tested before it opens up to the wider public. We don't want a lot of people using it until we're sure it all works. This is really us :)

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to valeryvdr)
Post #: 7
RE: The new shopping cart is now in Beta! - 10/14/2015 1:58:57 PM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		Same result. It appears to be quantity related. With 6 & 7 items in the cart, I get the error. With 5 or fewer items it seems to work.

(in reply to IainMcNeil)
Post #: 8
RE: The new shopping cart is now in Beta! - 10/14/2015 2:10:58 PM   
Freyr Oakenshield


Posts: 541
Joined: 4/25/2014
Status: offline 		I can only choose 1-3 games- is this intended? Also, what do you do if you want to cancel the order? For example, there seems to be no option like 0 items or empty the shopping basket/cancel the order...

< Message edited by Freyr Oakenshield -- 10/14/2015 3:24:42 PM >

_____________________________

My Spotify channel: https://open.spotify.com/user/bl2em6j4m0hnytxg7ruz763m6
My YouTube channel: https://www.youtube.com/channel/UCwXNI5ii4_WIzfA1Yi0Hp-w
My Twitch channel: https://www.twitch.tv/freyr_oakenshield

(in reply to Raikkonen)
Post #: 9
RE: The new shopping cart is now in Beta! - 10/14/2015 2:25:10 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Thanks for the feedback guys.

1-3 is the current max of any one game. The only time we tend to get more than 1-2 items in a cart is if someone is trying to use a bad credit card. Its rare but it happens. We have very if if any real orders asking for more than 3 of a single game. It's a balance between making it user friendly and avoiding fraud.

Are you just testing the system or you actually wanted more than 3 copies of a game? How often do people want to order more than 3 units of a single game?

We'll check out the issue with more than 5 items in the cart. What OS and browser are you using when you see this issue?

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Freyr Oakenshield)
Post #: 10
RE: The new shopping cart is now in Beta! - 10/14/2015 3:21:18 PM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		Hi Iain,

I'm using Win7 and Chrome. Tried it on an android tablet and had the same result. It actually appears that 4 items works, but 5, 6 & 7 does not, resulting in the error message. I could buy fewer games but....

Maybe I'll get a star for this!

Tom

(in reply to IainMcNeil)
Post #: 11
RE: The new shopping cart is now in Beta! - 10/14/2015 4:10:00 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Thanks - is this boxed or digital games or a mix of both?

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Raikkonen)
Post #: 12
RE: The new shopping cart is now in Beta! - 10/14/2015 4:21:25 PM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		Looks like it's fixed. It was all boxed versions.

(in reply to IainMcNeil)
Post #: 13
RE: The new shopping cart is now in Beta! - 10/14/2015 4:51:12 PM   
valeryvdr

 

Posts: 58
Joined: 6/27/2012
Status: offline 		Yes, I have uploaded a fix. Thanks

(in reply to Raikkonen)
Post #: 14
RE: The new shopping cart is now in Beta! - 10/14/2015 7:41:15 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline 		I ordered Pike & Shot Campaigns Boxed version with download included

1) Basically it was easy and as far as I can tell worked.

2) It said the order was a success and I was able to download the game right away.

3) What I HAVEN'T RECEIVED as of this writing is any email acknowledging or thanking me for the purchase or giving me any further download information. No receipt. Maybe they will still come but I assume you do want to continue to send receipts etc. to the purchaser.

Add Edit: Also no email to advise when/if that the boxed copy is to be sent.

< Message edited by Yogi the Great -- 10/14/2015 8:43:42 PM >

_____________________________

Hooked Since AH Gettysburg

(in reply to valeryvdr)
Post #: 15
RE: The new shopping cart is now in Beta! - 10/14/2015 7:58:03 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline
quote:

ORIGINAL: Yogi the Great

I ordered Pike & Shot Campaigns Boxed version with download included

1) Basically it was easy and as far as I can tell worked.

2) It said the order was a success and I was able to download the game right away.

3) What I HAVEN'T RECEIVED as of this writing is any email acknowledging or thanking me for the purchase or giving me any further download information. No receipt. Maybe they will still come but I assume you do want to continue to send receipts etc. to the purchaser.

Add Edit: Also no email to advise when/if that the boxed copy is to be sent.


So did I miss something on the checkout about requesting email receipt? I'm sure all will work out but it is important to get something showing just how much you cared was charged. Also important to get acknowledgement that the boxed copy will be sent to you. As It stands now I have a game but no documentation of how much paid or what I purchased.

That said the system seemed to work smoothly and easily otherwise.

(in reply to Yogi the Great)
Post #: 16
RE: The new shopping cart is now in Beta! - 10/14/2015 8:31:16 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		@Yogi

I've resent all the emails related with the order.
Please let me know if you have now received them now.

(in reply to Yogi the Great)
Post #: 17
RE: The new shopping cart is now in Beta! - 10/14/2015 8:37:09 PM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		I thought of another question. Sometimes I put things in the cart and get distracted. After a period of time, the cart is emptied due to inactivity. Is this really desired? From my end as the purchaser, there is no reason to clear the cart. Sometimes I like to just keep things in the cart.

(in reply to VPaulus)
Post #: 18
RE: The new shopping cart is now in Beta! - 10/14/2015 8:58:45 PM   
rickier65

 

Posts: 14231
Joined: 4/20/2000
Status: offline 		Trying the new shopping cart. I have a gift card that I'm trying to use. When I enter the card number, and press update, I get a red drop down box saying "Generic Error Contact Blue Snap....".

The gift card was issued on 12/25 and I thought they were good for 1 year.

I tried just proceeding to pay, but the price doesn't reflect the gift card value.

Thanks
Rick

(in reply to Raikkonen)
Post #: 19
RE: The new shopping cart is now in Beta! - 10/14/2015 9:01:18 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline
quote:

ORIGINAL: VPaulus

@Yogi

I've resent all the emails related with the order.
Please let me know if you have now received them now.


No I just rechecked and I have not received any emails about the purchase of any type.

Edit added: Still no emails of any type. I have checked "my games" on the member information the game is listed there.

< Message edited by Yogi the Great -- 10/15/2015 12:04:02 AM >

(in reply to VPaulus)
Post #: 20
RE: The new shopping cart is now in Beta! - 10/15/2015 12:42:50 AM   
Raikkonen

 

Posts: 117
Joined: 11/27/2010
Status: offline 		Do we know how long the beta/sale will last? I am away for a couple of days and still debating which purchases to make now that it seems to be working.

(in reply to Yogi the Great)
Post #: 21
RE: The new shopping cart is now in Beta! - 10/15/2015 12:34:28 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline 		Once again it is probably bugs in the system but I still haven't received anything.

It would be nice to get receipt copy to confirm I was only charged correct amount. Also confirmation that the boxed copy is being sent.


(in reply to Raikkonen)
Post #: 22
RE: The new shopping cart is now in Beta! - 10/15/2015 12:59:47 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		Hi Yogi - our system says you have been mailed so can you check the spam filter? If that doesn't solve it can you contact support@matrixgames.com so they can look in to the email address that was mailed. Maybe there was a typo in the email entered?

Tommict - we're not sure exactly how long this will last. It depends on what issues we find. You're safe till the weekend but no promises after that!

Rick can you contact support@matrixgames.com to check out your coupon and why it may not be working. We've tested gift cards so they work in general, just not sure what the issue might be for yours.

Thanks for testing!

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Yogi the Great)
Post #: 23
RE: The new shopping cart is now in Beta! - 10/15/2015 1:28:59 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline
quote:

ORIGINAL: Iain McNeil

Hi Yogi - our system says you have been mailed so can you check the spam filter? If that doesn't solve it can you contact support@matrixgames.com so they can look in to the email address that was mailed. Maybe there was a typo in the email entered?

Thanks for testing!


No not in spam. Been doing business with Matrix a long time my email has always worked before. Nice to help test but $5 off for the extra hassle not a great incentive. Such is life of course I will do a help ticket.

(in reply to IainMcNeil)
Post #: 24
RE: The new shopping cart is now in Beta! - 10/15/2015 1:42:04 PM   
IainMcNeil


Posts: 2804
Joined: 10/26/2004
From: London
Status: offline 		The thing is the mailing system is the same. It hasn't changed and doesn't even know you placed an order through the new site, just that it had to mail you as there was an order. I suspect its general internet issues but we need to check to be sure.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Yogi the Great)
Post #: 25
RE: The new shopping cart is now in Beta! - 10/15/2015 1:51:54 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline
quote:

ORIGINAL: Iain McNeil

The thing is the mailing system is the same. It hasn't changed and doesn't even know you placed an order through the new site, just that it had to mail you as there was an order. I suspect its general internet issues but we need to check to be sure.


Understood, help desk is working on it. They said emails sent again, however they were not received. Lost in cyber space perhaps

(in reply to IainMcNeil)
Post #: 26
RE: The new shopping cart is now in Beta! - 10/15/2015 2:06:43 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		space is vast, like Iain's wallet tbh

(in reply to Yogi the Great)
Post #: 27
RE: The new shopping cart is now in Beta! - 10/15/2015 3:08:46 PM   
valeryvdr

 

Posts: 58
Joined: 6/27/2012
Status: offline 		Yogi, we are still looking what happens to the email you are supposed to receive from BlueSnap with the order details.

Regarding the second email with shipping/tracking information, you will receive it when the order is shipped, usually withing 1-2 business days.

(in reply to zakblood)
Post #: 28
RE: The new shopping cart is now in Beta! - 10/15/2015 3:40:42 PM   
Yogi the Great


Posts: 1948
Joined: 4/10/2007
From: Wisconsin
Status: offline
quote:

ORIGINAL: valeryvdr

Yogi, we are still looking what happens to the email you are supposed to receive from BlueSnap with the order details.

Regarding the second email with shipping/tracking information, you will receive it when the order is shipped, usually withing 1-2 business days.


Ok thank you.

(in reply to valeryvdr)
Post #: 29
RE: The new shopping cart is now in Beta! - 10/15/2015 6:26:36 PM   
rickier65

 

Posts: 14231
Joined: 4/20/2000
Status: offline
quote:

ORIGINAL: Iain McNeil

......

Rick can you contact support@matrixgames.com to check out your coupon and why it may not be working. We've tested gift cards so they work in general, just not sure what the issue might be for yours.

Thanks for testing!


I contacted support, and on their suggestion I tried using the coupon code on the normal store cart and when I recalculated it did recognize the coupon and deducted the gift card value from price (I didn't continue with purchase there).

So it appears to be some issue with new cart. I tried this with Chrome and with Internet Explorer. And glad to help test new cart.

Thanks!
Rick

< Message edited by Rick -- 10/15/2015 7:29:32 PM >

(in reply to IainMcNeil)
Post #: 30
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