DWU stopped working

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All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> DWU stopped working

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DWU stopped working - 11/11/2015 12:22:11 PM

Chris21wen

Posts: 6249
Joined: 1/17/2002
From: Cottesmore, Rutland
Status: offline

Played it yesterday, Microsoft did an upgrade for Windows 7 today and now it won't start. Stops at Recharging reactors

Details of problem supplied by Mircrosoft as follows

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: DistantWorlds.exe
Problem Signature 02: 1.9.5.12
Problem Signature 03: 5000a574
Problem Signature 04: System.Drawing
Problem Signature 05: 4.0.30319.34270
Problem Signature 06: 55adcf40
Problem Signature 07: 2ba
Problem Signature 08: 26
Problem Signature 09: System.AccessViolationException
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

< Message edited by Chris H -- 11/11/2015 1:23:54 PM >

Post #: 1

RE: DWU stopped working - 11/11/2015 12:31:11 PM

Chris21wen

Posts: 6249
Joined: 1/17/2002
From: Cottesmore, Rutland
Status: offline

Further, prior to the problem I was not using any Window 7 compatibility setting.�� To get it to work I now have to set compatibility to Window 7.�� This must have something to do with the new Microsoft update.

These are the updates done today.

Attachment (1)

< Message edited by Chris H -- 11/11/2015 1:34:25 PM >

(in reply to Chris21wen)

Post #: 2

RE: DWU stopped working - 11/11/2015 6:17:46 PM

Wolfe1759

Posts: 798
Joined: 1/20/2008
From: Shropshire, UK
Status: offline

Chris H - thanks for the solution, I was all of a sudden having the same problem.

_____________________________

"In War: Resolution. In Defeat: Defiance. In Victory: Magnanimity. In Peace: Goodwill." - Winston Churchill

(in reply to Chris21wen)

Post #: 3

RE: DWU stopped working - 11/12/2015 3:49:43 AM

WildDill101

Posts: 2
Joined: 11/12/2015
Status: offline

Same exact thing with me. It starts loading up the game and then the message pops up saying the game stopped working. I tried the entire troubleshoot with no luck. I use Windows 7 and was playing the game last night and it stopped working today.

(in reply to Wolfe1759)

Post #: 4

RE: DWU stopped working - 11/12/2015 4:19:36 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Thanks for the report folks, we'll investigate this ASAP.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to WildDill101)

Post #: 5

RE: DWU stopped working - 11/12/2015 4:51:55 PM

JosephM

Posts: 202
Joined: 3/18/2014
Status: offline

Hello all,

Can I confirm, are you all running the Steam version of the game? I am only suffering the issue on the Steam version, with the Matrix version working as expected. The developer has been made aware of the issue and I am looking into it myself.

For now all those who are having issues please try running in Windows 7 compatability mode. You can run this by finding the folder where the game is installed (C:\Program Files (x86)\Steam\steamapps\common\Distant Worlds Universe) then right click on the file and go to "Properties". In the popup which appears please go to the "Compatability" tab and under "Run this program in compatability mode for:" select "Windows 7".

(in reply to Erik Rutins)

Post #: 6

RE: DWU stopped working - 11/12/2015 5:46:08 PM

Wolfe1759

Posts: 798
Joined: 1/20/2008
From: Shropshire, UK
Status: offline

Matrix version with Windows 7 and setting Windows 7 compatibility in properties seems to have fixed it for me for the time being.

_____________________________

"In War: Resolution. In Defeat: Defiance. In Victory: Magnanimity. In Peace: Goodwill." - Winston Churchill

(in reply to JosephM)

Post #: 7

RE: DWU stopped working - 11/12/2015 6:17:25 PM

WildDill101

Posts: 2
Joined: 11/12/2015
Status: offline

I am playing on the steam version with Windows 7. Changing the compatibility to Windows 7 seems to have worked for me and I am playing it right now!

(in reply to Wolfe1759)

Post #: 8

RE: DWU stopped working - 11/12/2015 7:27:47 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Could you guys check if you have reissue the Windows update KB3097877?
http://www.infoworld.com/article/3004441/microsoft-windows/microsoft-surreptitiously-reissues-botched-patch-kb-3097877-for-windows-7.html

(in reply to WildDill101)

Post #: 9

RE: DWU stopped working - 11/12/2015 9:49:54 PM

Wolfe1759

Posts: 798
Joined: 1/20/2008
From: Shropshire, UK
Status: offline

KB3097877 appears to be one of ten updates that were installed 10/11/2015

_____________________________

"In War: Resolution. In Defeat: Defiance. In Victory: Magnanimity. In Peace: Goodwill." - Winston Churchill

(in reply to VPaulus)

Post #: 10

RE: DWU stopped working - 11/13/2015 12:22:43 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: Wolfe

KB3097877 appears to be one of ten updates that were installed 10/11/2015

Yes, but it was reissued on 12th November.

(in reply to Wolfe1759)

Post #: 11

RE: DWU stopped working - 11/13/2015 3:08:22 PM

Loose Cannon

Posts: 9
Joined: 2/18/2014
Status: offline

VPaulus, I received that patch from MS on the 11th and it caused problems yesterday. Chris H's suggestion helped get my DW:U working. Got the revised patch on the 12th but haven't reset my computer back. More excellent quality control from Microsoft.

(in reply to VPaulus)

Post #: 12

RE: DWU stopped working - 11/14/2015 6:52:51 AM

Chris21wen

Posts: 6249
Joined: 1/17/2002
From: Cottesmore, Rutland
Status: offline

quote:

ORIGINAL: Joseph M

Hello all,

Can I confirm, are you all running the Steam version of the game? I am only suffering the issue on the Steam version, with the Matrix version working as expected. The developer has been made aware of the issue and I am looking into it myself.

For now all those who are having issues please try running in Windows 7 compatability mode. You can run this by finding the folder where the game is installed (C:\Program Files (x86)\Steam\steamapps\common\Distant Worlds Universe) then right click on the file and go to "Properties". In the popup which appears please go to the "Compatability" tab and under "Run this program in compatability mode for:" select "Windows 7".

Not Steam, I don't use it if I can possible avoid doing so.

< Message edited by Chris H -- 11/14/2015 8:02:59 AM >

(in reply to JosephM)

Post #: 13

RE: DWU stopped working - 11/14/2015 6:59:02 AM

Chris21wen

Posts: 6249
Joined: 1/17/2002
From: Cottesmore, Rutland
Status: offline

quote:

ORIGINAL: VPaulus

Could you guys check if you have reissue the Windows update KB3097877?
http://www.infoworld.com/article/3004441/microsoft-windows/microsoft-surreptitiously-reissues-botched-patch-kb-3097877-for-windows-7.html

Yes, two days after I reported it. This appears to have fixed the problem.

(in reply to VPaulus)

Post #: 14