Update 2.0.10 won't install

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Update 2.0.10 won't install

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All Forums >> [New Releases from Matrix Games] >> Flashpoint Campaigns Series >> Tech Support >> Update 2.0.10 won't install

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Update 2.0.10 won't install - 11/12/2015 7:30:26 PM

Ginetto

Posts: 170
Joined: 10/17/2013
Status: offline

I have FCRS on two computers, one running on Windows XP and one on Windows 10. I downloaded and installed update 2.0.10 on the XP computer with no problems at all.
Instead, when I tried to install on the W 10 machine, after having downloaded it, I keep getting the following error message part way through the installation procedure, which then stops:
"Encountered a sharing violation when accessing C:\Matrix Games\Flashpoint Campaigns Red Storm\autorun.exe".
If I can't fix this I won't be able to install the Reforged add-on, which needs 2.0.10 to work.
Is there a fix, please? What's a sharing violation anyway? I have always installed Matrix Games and their updates on both of my computers. I buy the version with the DVD always.

_____________________________

Gino

Post #: 1

RE: Update 2.0.10 won't install - 11/12/2015 8:29:59 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Do you have the game menu open or running? Check your task list, it sounds like it doesn't want to overwrite it because it's being used. If all else fails, try a reboot to make sure it's closed on all accounts.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Ginetto)

Post #: 2

RE: Update 2.0.10 won't install - 11/12/2015 8:36:10 PM

Ginetto

Posts: 170
Joined: 10/17/2013
Status: offline

Erik, no, the game menu was shut down. I was simply installing from the downloaded file which I had saved in the game's folder. Nothing else was running.

_____________________________

Gino

(in reply to Erik Rutins)

Post #: 3

RE: Update 2.0.10 won't install - 11/12/2015 9:24:03 PM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

Ginetto, try running the update as an admin. Right click on the update.exe and select the "run as admin" option. Let me know if that works or throws another error.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Ginetto)

Post #: 4

RE: Update 2.0.10 won't install - 11/13/2015 12:07:31 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

You can also download and install manually from any of these mirrors:

http://ftp.us.matrixgames.com/pub/FlashpointCampaignsRedStorm/FlashpointRedstorm-UpdateComp-v2010.zip
http://ftp.eu.matrixgames.com/pub/FlashpointCampaignsRedStorm/FlashpointRedstorm-UpdateComp-v2010.zip
http://ftp.ca.matrixgames.com/pub/FlashpointCampaignsRedStorm/FlashpointRedstorm-UpdateComp-v2010.zip

Once you have downloaded the file please unzip it. Run the extracted file to update the game.

(in reply to CapnDarwin)

Post #: 5

RE: Update 2.0.10 won't install - 11/13/2015 8:06:10 AM

Ginetto

Posts: 170
Joined: 10/17/2013
Status: offline

Capn D. I tried but it gave me again the same error message.

_____________________________

Gino

(in reply to CapnDarwin)

Post #: 6

RE: Update 2.0.10 won't install - 11/13/2015 8:19:26 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Sometimes windows gets mixed up about which files are in use. Can you trey rebooting and before running the game try installing.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Ginetto)

Post #: 7

RE: Update 2.0.10 won't install - 11/13/2015 8:40:14 AM

Ginetto

Posts: 170
Joined: 10/17/2013
Status: offline

Iain, Von Paulus and Capn Darwin.
I deleted the previous download and unsuccessful exe files. I rebooted the computer. Finally I redownloaded, extracted and reinstalled as administrator.
It worked! Gott sei dank.
Thanks very much indeed to all three of you and to Erik.