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Error: failed to load update data file...

 
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Error: failed to load update data file... - 11/14/2015 11:22:03 AM   
Christof

 

Posts: 72
Joined: 8/28/2002
From: Hamburg, Germany
Status: offline 		Hi.

I tried to update to version 2.0.10 using the update client.
Program started to execute and updated the Client first.
Then I got the message:

"Failed to load update data file - possible Client/data Version mismatch"

The update client shut down thereafter

I updated now via direct download from FTP and I am now on 2.0.10. Game seems to work fine.

But every time I activate the update Client I get the same message and the Client shuts down.
Is there a way to fix this?

I am on WIN 7

Cheers,
Chris
Post #: 1
RE: Error: failed to load update data file... - 11/14/2015 12:01:10 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Are you talking the Steam client?

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Christof)
Post #: 2
RE: Error: failed to load update data file... - 11/14/2015 2:47:44 PM   
Christof

 

Posts: 72
Joined: 8/28/2002
From: Hamburg, Germany
Status: offline 		No, not Steam.
Good old-fashioned local Installation.
-CS

(in reply to CapnDarwin)
Post #: 3
RE: Error: failed to load update data file... - 11/14/2015 3:11:38 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Christof, that sounds like a problem with the Matrix installer/updater not being able to update itself to the latest version. On my computer the Updater fails 90% of the time. There is some clash between it and my AV software and the MS firewall. I was able to get it to update and download last night but I had to pause my AV and then "allow" the updater in the firewall. That worked and it updated itself and downloaded the file from the FTP. You can try that or shoot a message to Matrix Tech Support directly since it is their software.

Let me know how it goes.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Christof)
Post #: 4
RE: Error: failed to load update data file... - 11/14/2015 5:01:37 PM   
viperdave

 

Posts: 52
Joined: 4/13/2011
Status: offline 		I Just read this after already posting my thread about it. I have had the same problem with all the games I own. I bought a new computer last year ( window 8) and it will not do any check for updates. I just do it manually. I have not posted anything about this until today because I could get the update manually.
dave

(in reply to CapnDarwin)
Post #: 5
RE: Error: failed to load update data file... - 11/15/2015 11:51:53 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please do try to add exceptions for the autorun.exe or the whole game folder to your anti-virus. Try temporarily disabling your anti-virus. If all else fails, try temporarily uninstalling you anti-virus to troubleshoot this and see if in any of those scenarios, the issue is resolved. In our experience, this is almost always due to anti-virus software getting too aggressive.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to viperdave)
Post #: 6
RE: Error: failed to load update data file... - 11/15/2015 1:29:59 PM   
Christof

 

Posts: 72
Joined: 8/28/2002
From: Hamburg, Germany
Status: offline 		Hi Erik.

Thank you for the advice.
I tried disabling the AV Software. No effect and same message.

Now, are you sure this will help? Couldn't it be that the update.exe is corrupted?
The system tried an update of the autoupdate function before shutting down.

This would mean I have to re-install FCRS and then disable the AV every time I execute the autoupdate.

Anyway, disabling your AV Software when downloading stuff from the net is pretty scary...

My 2 Cents.
Chris


(in reply to Erik Rutins)
Post #: 7
RE: Error: failed to load update data file... - 11/15/2015 2:05:50 PM   
CapnDarwin


Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline 		Update.exe needs the exceptions and also clearance in your firewall for the FTP function to work. I would look to see if Windows firewall is running. I was surprised to see MS firewall intercept the updater and ask if it was allowed thru the firewall.

And yes, pausing AV to download scares the hell out of me too, and it should not need to be done, but there are so many AV, firewall, OS, (and Steam) combos that mess these type of transfers up. Hopefully we will be able to figure these items out soon.

< Message edited by Capn Darwin -- 11/15/2015 3:11:43 PM >

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Christof)
Post #: 8
RE: Error: failed to load update data file... - 11/15/2015 2:37:16 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Or just try to download the update manually from any of these mirrors:

http://ftp.us.matrixgames.com/pub/FlashpointCampaignsRedStorm/FlashpointRedstorm-UpdateComp-v2010.zip
http://ftp.eu.matrixgames.com/pub/FlashpointCampaignsRedStorm/FlashpointRedstorm-UpdateComp-v2010.zip
http://ftp.ca.matrixgames.com/pub/FlashpointCampaignsRedStorm/FlashpointRedstorm-UpdateComp-v2010.zip

Once you have downloaded the file please unzip it. Run the extracted file to update the game.

(in reply to CapnDarwin)
Post #: 9
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