FCGR Access violation error

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All Forums >> [New Releases from Matrix Games] >> Flashpoint Campaigns Series >> Tech Support >> FCGR Access violation error

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FCGR Access violation error - 11/13/2015 7:09:13 PM

Tinkershuffle

Posts: 30
Joined: 4/27/2013
Status: offline

Hello guys,

Just installed Germany Reforged on my Lenovo laptop but when I try to launch the game I'm getting an access violation error (see attachment). If I click "continue application" the game launches but crashes again when I try to start a scenario.

Attachment (1)

Post #: 1

RE: FCGR Access violation error - 11/13/2015 7:26:31 PM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

Can you do us a favor and get a screen cap of the call stack tab, and also if possible open task manager and see if there are either multiple instances of either the FPRS.exe or Autorun.exe in the list. We have at least one other user with this odd crash and we will be looking into to this a a couple other odd launch or install or exit bugs thru the weekend. Thanks for posting and hopefully we can close on these quickly.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Tinkershuffle)

Post #: 2

RE: FCGR Access violation error - 11/13/2015 7:58:02 PM

Tinkershuffle

Posts: 30
Joined: 4/27/2013
Status: offline

Here's the call stack screenie.

Attachment (1)

(in reply to CapnDarwin)

Post #: 3

RE: FCGR Access violation error - 11/13/2015 8:01:02 PM

Tinkershuffle

Posts: 30
Joined: 4/27/2013
Status: offline

And here's the task manager screenie. FCRS is doubled the other one being the error message.

Attachment (1)

(in reply to Tinkershuffle)

Post #: 4

RE: FCGR Access violation error - 11/16/2015 6:55:22 PM

Tinkershuffle

Posts: 30
Joined: 4/27/2013
Status: offline

I noticed that the problem in my case is caused by 2.0.10 patch. I uninstalled the game and the clean install runs fine but after installing the latest patch (I downloaded it from the mirror, automatic update didn't work) I'm getting the access violation error. Any new ideas?

(in reply to Tinkershuffle)

Post #: 5

RE: FCGR Access violation error - 11/16/2015 7:02:40 PM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

A couple new questions. What is your screen resolution? OS? Font scaling percentage?

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to Tinkershuffle)

Post #: 6

RE: FCGR Access violation error - 11/16/2015 7:07:16 PM

CapnDarwin

Posts: 8467
Joined: 2/12/2005
From: Newark, OH
Status: offline

Looking at the envelope I'm guessing something X 768, Windows 8.1, and 150 percent. If you can, up your resolution or drop the percentage. Your game is trying to run at 720 high which is below the 768 minimum specification. We are working on a hot fix to detect and warn of this low resolution issue.

_____________________________

OTS is looking forward to Southern Storm getting released!

Cap'n Darwin aka Jim Snyder
On Target Simulations LLC

(in reply to CapnDarwin)

Post #: 7

RE: FCGR Access violation error - 11/16/2015 7:25:32 PM

Tinkershuffle

Posts: 30
Joined: 4/27/2013
Status: offline

Win 10, 1920x1080, scaling seems to be 150% at the moment.

(in reply to CapnDarwin)

Post #: 8

RE: FCGR Access violation error - 11/16/2015 7:34:02 PM

Tinkershuffle

Posts: 30
Joined: 4/27/2013
Status: offline