patch wont install

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All Forums >> [New Releases from Matrix Games] >> Scourge of War: Waterloo >> Tech Support >> patch wont install

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patch wont install - 11/20/2015 8:13:45 PM

commander1

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Claims out of memory error.
3 tb drive should be plenty.

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RE: patch wont install - 11/20/2015 8:38:07 PM

zakblood

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Joined: 10/4/2012
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drop the picture a bit so they can see where it's trying to unpack to?

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RE: patch wont install - 11/20/2015 8:48:57 PM

commander1

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Take a look new picture.

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RE: patch wont install - 11/21/2015 5:46:58 AM

zakblood

Posts: 22687
Joined: 10/4/2012
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not the same picture as above though, need the one with the patch install one shown on the first post with the error box at the side, then see if the patch is going to the same file and folder etc, as you have installed it into E drive, if your o/s is on C, and that has no space, there won't be enough temp space on C to unpack it, so will give a error of not enough space, as C is where the unpacking is done, in a temp folder, so a screen shot of the first picture with the box on top moved to the side would be more help full, and the space left on C would maybe make more sense of it as well, i'm not support by the way, so you can wait for them to ask, but for a guess they will ask the same questions.

as i maybe totally wrong as if your C drive doesn't even have 40mb free to unpack a file, then it wouldn't be working too well either and would be giving you all sorts of out of memory errors as well and asking you to free up some free space on it, so more than likely a anti virus or other issue tbh...

but will for then if you like or want, good look

< Message edited by zakblood -- 11/21/2015 6:48:36 AM >

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Post #: 4

RE: patch wont install - 11/21/2015 3:55:59 PM

commander1

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Joined: 10/29/2015
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install problem

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RE: patch wont install - 11/21/2015 4:02:06 PM

commander1

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Joined: 10/29/2015
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Main drive has 340GB free .
Should not be a problem.

(in reply to commander1)

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RE: patch wont install - 11/21/2015 4:24:19 PM

mitra76

Posts: 366
Joined: 5/23/2011
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Go in the Matrix Games\Scourge of War Waterloo\Patches and try to execute the patch 1.00043 as administrator perhaps you have some permission restriction on the temp directory of windows where the installer try expand the files

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Post #: 7

RE: patch wont install - 11/21/2015 6:17:10 PM

commander1

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Joined: 10/29/2015
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For some unknown reason it installs file.

Then changes to white screen try to reinstall over it self a second time.

Before actually completing the install.

Claim out of memory forcing me to quit install. I can run patch 1.006 no problem.

Patch 1.0043 wants to do a double install.Forcing me to quit.Because out of memory.

The out of memory comes from it installing twice in one go without ever completing the first time.

When I exit out it cancels everything.

This is my last post board will band me for my 10th post.

(in reply to mitra76)

Post #: 8

RE: patch wont install - 11/21/2015 6:25:04 PM

zakblood

Posts: 22687
Joined: 10/4/2012
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quote:

This is my last post board will band me for my 10th post.

post as many as you like until it works, as all will be replied to.

have you rebooted you're pc today?

did you run the patch as admin?

have you tried to see if your anti virus is stopping the exe? in the anti virus program it should be logged to say what it has done today etc?

good luck

< Message edited by zakblood -- 11/21/2015 7:25:38 PM >

(in reply to commander1)

Post #: 9

RE: patch wont install - 11/21/2015 10:28:10 PM

commander1

Posts: 15
Joined: 10/29/2015
Status: offline

Tried admin install,reinstall entire game,auto patch,manual patch.

It runs out of memory because of double install.

It goes from orange install screen into white setup box.

All you can do is exit, memory error far as I can go.

using win 7 non steam game.

Game runs great.Beat army with both sides.

Which screen shows the version you are running in the game.

Cant find it.

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Post #: 10

RE: patch wont install - 11/22/2015 8:30:06 AM

mitra76

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Joined: 5/23/2011
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Did you verified in the task manager there're two running exe for the patch? How much memory they take each?

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RE: patch wont install - 11/22/2015 1:47:34 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
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You can also try to install the patch with Windows running in safe mode.
In some cases it helps specially if a 3rd party program is interfering...

For on how to boot Windows 7 in safe mode, check the guide presented on the link below:
http://pcsupport.about.com/od/fixtheproblem/ss/safe-mode-windows-7.htm

(in reply to mitra76)

Post #: 12

RE: patch wont install - 11/26/2015 10:38:49 PM

commander1

Posts: 15
Joined: 10/29/2015
Status: offline

Thanks for helping me.

My game is now updated to the correct version.

(in reply to VPaulus)

Post #: 13