steam key allready activated

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steam key allready activated - 11/23/2015 10:49:26 PM

viperdave

Posts: 52
Joined: 4/13/2011
Status: offline

hi last week I log into slitherine to get steam keys for 6 games that I owned. 5 of the keys work and the one for distance world says steam key already activated. how do I get another steam key? or how do I get my steam key to work?
thanks
dave

Post #: 1

RE: steam key allready activated - 11/24/2015 12:20:16 PM

Bingeling

Posts: 5186
Joined: 8/12/2010
Status: offline

Contact Slitherine support?

And be sure that the key is different from the other ones you got and that you do not accidentally paste the same one twice.

(in reply to viperdave)

Post #: 2

RE: steam key allready activated - 11/24/2015 12:51:26 PM

AHindD

Posts: 1
Joined: 11/24/2015
Status: offline

Hey, I also have this problem; this is my first purchase from Matrix games, and upon generating my Steam key it appears to be a duplicate - a key that has already been used.

I've emailed the slitherine support email, so here's hoping they can resolve this.

(in reply to Bingeling)

Post #: 3

RE: steam key allready activated - 11/24/2015 1:18:12 PM

aaatoysandmore

Posts: 2848
Joined: 9/11/2013
Status: offline

How do you get a steam key?

Also, if I do get one will it work on the Vanilla game not the Universe one?

< Message edited by aaatoysandmore -- 11/24/2015 2:18:43 PM >

(in reply to AHindD)

Post #: 4

RE: steam key allready activated - 11/24/2015 1:36:14 PM

Bingeling

Posts: 5186
Joined: 8/12/2010
Status: offline

See the sticky quite far down the list (near the bottom).

Universe is on steam, the original is not. So only Universe has steam keys, and you have to get one by following the instructions in that post.

(in reply to aaatoysandmore)

Post #: 5

RE: steam key allready activated - 11/24/2015 1:55:13 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

HI guys - just contact support. We don't know what is up with the steam system but this sometimes happens but the team can disable the old key and create a new one. We've reported it but no luck so far.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to Bingeling)

Post #: 6

RE: steam key allready activated - 11/24/2015 8:50:25 PM

aaatoysandmore

Posts: 2848
Joined: 9/11/2013
Status: offline

quote:

ORIGINAL: Bingeling

See the sticky quite far down the list (near the bottom).

Universe is on steam, the original is not. So only Universe has steam keys, and you have to get one by following the instructions in that post.

Ahh thanks. I don't have Universe as I bought all the expansions one at a time. I feel like we got screwed on that deal as we can't get on steam with the game and we can't get any new patches.

(in reply to Bingeling)

Post #: 7