game crash crash and crash again

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All Forums >> [Current Games From Matrix.] >> [Napoleonics] >> Wars of Napoleon >> Tech Support >> game crash crash and crash again

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game crash crash and crash again - 1/3/2016 8:52:03 PM

cobexlaw888

Posts: 20
Joined: 8/1/2011
Status: offline

here are the files requested by support
what to do ?

22:46:20 (Reporting) User: seven Computer: SEVEN-PC
22:46:20 (Reporting) Loading general settings
22:46:21 (Reporting) USettings.LoadSettings 960 settings loaded, out of 7 settings files.
22:46:21 (Reporting) Loading Localized Strings
22:46:27 (Reporting) System local strings loaded from H:\JEUX\WARS OF NAPOLEON\NGC\Settings\LocalStrings__AGE.csv
22:46:27 (Reporting) Loading Display Options
22:46:27 (Reporting) Entering DirectX Initializations
22:46:27 (Reporting) LocalStrings & Settings 6211 ms
22:46:27 (Reporting) Cursors 15 ms
22:48:07 (Reporting) DirectX Initializations 137 ms
22:48:07 (Reporting) Fonts 2 ms
22:48:07 (Reporting) TTerrainDefs.Create 114 Terrains definitions loaded, out of 57 terrains files.
22:48:07 (Reporting) Terrains Definitions 555 ms
22:48:07 (Reporting) Areas Loading 739 ms
22:48:07 (Reporting) Areas 743 ms
22:48:07 (Reporting) Theaters 1 ms
22:48:07 (Reporting) Particles I 0 ms
22:48:07 (Reporting) TAbiDefs.Create 155 Abilities loaded, out of 155 abilities files.
22:48:07 (Reporting) Units Abilities 70 ms
22:48:07 (Reporting) TStrucDefs.LoadFromFile 18 StrucDef loaded, out of 18 StrucDef files.
22:48:07 (Reporting) Structures 28 ms
22:48:07 (Reporting) TFactionDefs.LoadFromFile 83 FactionDef loaded, out of 83 FactionDef files.
22:48:07 (Reporting) Factions 168 ms
22:48:07 (Reporting) Application.Initialize OK
22:48:07 (Reporting) TSplash.Create OK
22:48:07 (Reporting) TSplash.Show OK
22:48:07 (Reporting) TSplash.Repaint OK
22:48:07 (Reporting) Starting Media Librarian
22:48:07 (Reporting) Game Engine version: NGC 1.01
22:48:07 (Reporting) Max Texture size: 8192 x 8192
22:48:07 (Reporting) TAgeAudio Initializing Audio Engine
22:48:07 (Reporting) TMediaLibrarian.InitializeSounds 235 sounds loaded.
22:48:07 (Reporting) TMediaLibrarian.InitializeMusics 44 Musics loaded.
22:48:07 (Reporting) TMediaLibrarian.InitializeVoices 5 Voice Languages loaded.
22:48:07 (Reporting) TMediaLibrarian.Create Finished loading images in 1.763 seconds Memory usage: 61288 kb
22:48:07 (Reporting) Media Librarian 3105 ms
22:48:07 (Reporting) TParticlesDef.Create 4 particles definitions loaded, out of 4 particles files.
22:48:07 (Reporting) Particles II 1 ms
22:48:07 (Reporting) TDoodadDefs.Create 0 doodads definitions loaded, out of 0 files.
22:48:07 (Reporting) Doodads 0 ms
22:48:07 (Reporting) TListRegionDefs.Create 4674 Regions definitions loaded. PolyCount: 89390 TriangleCount: 80028 AdjacencyCount: 86112 JumpLinkCount: 8750
22:48:07 (Reporting) Regions Loading 7627 ms
22:48:07 (Reporting) Regions(Area) Loading 6 ms
22:48:07 (Reporting) TListButtons.Create 1 buttons definitions loaded, from 4 frontend files.
22:48:07 (Reporting) Buttons 75 ms
22:48:07 (Reporting) TAgeDxComponentList.Create 52 frontend definitions loaded, from 52 frontend files.
22:48:07 (Reporting) TFrontEnd.Create 4 frontend definitions loaded, from 4 frontend files.
22:48:07 (Reporting) Frontends Initializations 2592 ms
22:48:07 (Reporting) Starting Game World
22:48:07 (Reporting) TMerchandises.LoadFromFile 22 Merchandises loaded, from 22 Merchandises files.
22:48:07 (Reporting) TModels.Create 5041 (Cached) Models loaded in 1438 ms
22:48:07 (Reporting) TListUnitDefs.Create 3413 (Cached) Units loaded in 671 ms
22:48:07 (Reporting) TWeather.Create 32 Weathers patterns loaded, from 32 files.
22:48:07 (Reporting) TEthnics.LoadFromFile 0 Ethnics loaded, from 0 Ethnics files.
22:48:07 (Reporting) TReligions.LoadFromFile 0 Religions loaded, from 0 Religions files.
22:48:07 (Reporting) TDiplomacyDefList.LoadFromFile 69 Diplomatic Options loaded from 69 Diplomacy Definition files.
22:48:07 (Reporting) TRulerDefList.LoadFromFile 112 Rulers loaded from 112 Ruler Definition files in 53 ms
22:48:07 (Reporting) TAgendaDefs.LoadFromFile 37 AI Agendas loaded from 37 AI Agendas files.
22:48:07 (Reporting) TMapAleaDefs.LoadFromFile 3 TMapAleaDef loaded, from 3 files.
22:48:07 (Reporting) TAIAgentDefs.LoadFromFile 12 AIAgentDefs loaded, from 12 aia files.
22:48:07 (Reporting) TFactionMods.LoadFromFile 126 Faction Modifiers loaded, from 126 files, in 40 ms
22:48:07 (Reporting) TFacAttribDefs.LoadFromFile 45 Faction Atttributes loaded from 45 Attributes Definition files.
22:48:07 (Reporting) TFacAttribsOverride.LoadFromFile 0 F.A. Overrides loaded from 0 Attributes Definition files.
22:48:07 (Reporting) TRgnDecisionDefs.LoadFromFile 49 Region Decisions loaded, from 49 Decisions files.
22:48:07 (Reporting) TBattlePlanDefs.LoadFromFile 125 Battle plans loaded, from 125 files.
22:48:07 (Reporting) Game World & attached DBs 4699 ms
22:48:07 (Reporting) Starting Data Parser
22:48:07 (Reporting) Data Parser 0 ms
22:48:07 (Reporting) Starting Renderer
22:48:07 (Reporting) Rendering Engine 53 ms
22:48:07 (Reporting) Starting Game ...
22:48:07 (Reporting) Global Load Time: 28509 ms
22:48:07 (Reporting) TMain, CreateForm OK
22:48:07 (Reporting) Application.Run Starting app... 185940 kb
22:48:07 (Reporting) Game Engine version: NGC 1.01
22:48:07 (Reporting) TGUILoadGame.OnValidateChoice C:\Users\seven\Documents\My Games\WARS OF NAPOLEON\NGC\Saves\4 - 1805 August Grand Campaign0\4 - 1805 August Grand Campaign.hst Saved Game file loaded, # of entries: 859147
22:48:07 [Critical ] TListUnitDefs.Get ListUnitDefs Index out of range (Index/MaxIndex): 4960 3412
22:48:07 [Critical ] TUnit.UnSerialize Exception caught: Violation d'acc�s � l'adresse 00786D9A dans le module 'NGC.exe'. Lecture de l'adresse 00000030
22:48:07 (Reporting) Gamesim data (excluding DBs) loaded in: 10480 ms
22:48:07 --- End of Log ---

Post #: 1

RE: game crash crash and crash again - 1/3/2016 8:53:07 PM

cobexlaw888

Posts: 20
Joined: 8/1/2011
Status: offline

using last version of course

(in reply to cobexlaw888)

Post #: 2

RE: game crash crash and crash again - 1/3/2016 8:54:23 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one of them which was to blame.

That usually means a 3rd party program, like an Internet security programs, is interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

and all drivers are up to date...

(in reply to cobexlaw888)

Post #: 3

RE: game crash crash and crash again - 1/4/2016 8:54:29 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Please open the game installation folder and delete a file named Userpath.ini.
Start a new game and check if the issue is persisting.

(in reply to zakblood)

Post #: 4

RE: game crash crash and crash again - 1/4/2016 9:28:23 PM

cobexlaw888

Posts: 20
Joined: 8/1/2011
Status: offline

thank you
deleted the file, closed the antivirus
no change
I will wait for next patch, announced in ageod forum

(in reply to VPaulus)

Post #: 5

RE: game crash crash and crash again - 1/4/2016 11:03:58 PM

pzgndr

Posts: 3170
Joined: 3/18/2004
From: Maryland
Status: offline

quote:

ORIGINAL: cobexlaw888
I will wait for next patch, announced in ageod forum

Sure would be nice to see some announcements here at Matrix Games forum. An acknowledgement of the crash problem many of us are having, and a fix?

(in reply to cobexlaw888)

Post #: 6

RE: game crash crash and crash again - 1/12/2016 1:17:23 PM

Pocus

Posts: 1185
Joined: 9/22/2004
Status: offline

This specific error, with a message "TListUnitDefs.Get ListUnitDefs Index out of range (Index/MaxIndex): 4960 3412 " is fixed in the Public Beta patch we are issuing since December. You can head in the 'Help Improve WON' subforum at Ageod to get it.