Stability of this product!!!

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Stability of this product!!! - 1/4/2016 8:52:01 AM

kaltenp

Posts: 2
Joined: 1/4/2016
Status: offline

I am having a huge range of issues getting this game to run for any period of time without crashing. Have applied all patches including beta succesfully.
I am dissapointed in myself for buying this game, I did not whish to be a beta tester and would have waited for a finished product.
This is the point, good on them for putting it out there, even ask for payment, BUT tell people it is not a finished product, some will still buy it others like myself will wait. I have bought lots of games from matrix and have never been let down before and thought if they were selling it as a finished game it would run. I have been gaming since 1990 and have only once in my memory encounted a product with such problems as I usually wait for more info on them.
Got suckered by the good experiance I usually get with Games from Matrix

kaltenp

Post #: 1

RE: Stability of this product!!! - 1/4/2016 1:33:19 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Have you open a tech support ticket? If not please open one and add a DxDiag report file and the "!Main Log.txt" file to your ticket.

The "!Main Log.txt" file can be found in your Windows documents folder:
\Documents\My Games\Wars of Napoleon\NGC\Logs

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8)
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

(in reply to kaltenp)

Post #: 2

RE: Stability of this product!!! - 1/6/2016 10:06:34 PM

sanch

Posts: 421
Joined: 10/30/2004
Status: offline

I think the OP's issue is that the product is too buggy to be considered a 'finished' product; hence his feeling like a beta tester.

I too, bought the game. It crashed instantly while launching on one machine where other products such as CW2 run just fine. And on the second machine I actually started a game, but it crashed as soon as I tried to apply a decision on a province.

These are basic problems that one would have expected to be long-since caught and fixed during the development process.

I may revisit this game in another year, after 3 or 4 more patches come out. Till then, I refuse to frustrate myself.

(in reply to VPaulus)

Post #: 3

RE: Stability of this product!!! - 1/7/2016 9:11:14 AM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

It's always frustrating when a game crashes but the problem is these issues don't happen for the dev team. Every PC is different and they all crash in different ways in different games. The team fixed the crashes they could find but some are hardware specific and we need your feedback to be able to work those out.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to sanch)

Post #: 4

RE: Stability of this product!!! - 1/7/2016 1:44:08 PM

Bellasarah50

Posts: 5
Joined: 8/16/2015
Status: offline

I'm sorry, because I am a big fan and long time customer/ user of AEGOD games, think they are all fun to play. But also routinely buggy. When fixed (if that ever happens) WON will be one of the best games on the Napoleonic Wars to play-ever. But let's face it devs, and this is NOT a knock on you, the game is broken. Period. There are simply too many errors that exist to a. manage around b. play through or c. to be exclusive to certain machines only. There is a bug around every corner. So let's please stop with the excuses, admit to it, and simply continue doing your best to correct the problems (as I know you are/ will) without sugar coating or masking the obvious please. Thanks!

(in reply to IainMcNeil)

Post #: 5

RE: Stability of this product!!! - 1/7/2016 3:43:20 PM

Ostwindflak

Posts: 668
Joined: 1/23/2014
From: New Hampshire
Status: offline

quote:

ORIGINAL: HHFD5005

I'm sorry, because I am a big fan and long time customer/ user of AEGOD games, think they are all fun to play. But also routinely buggy. When fixed (if that ever happens) WON will be one of the best games on the Napoleonic Wars to play-ever. But let's face it devs, and this is NOT a knock on you, the game is broken. Period. There are simply too many errors that exist to a. manage around b. play through or c. to be exclusive to certain machines only. There is a bug around every corner. So let's please stop with the excuses, admit to it, and simply continue doing your best to correct the problems (as I know you are/ will) without sugar coating or masking the obvious please. Thanks!

Just going to point out that submitting your crash reports from the !Maintext file and info from your dxdialog would go a long way in helping the devs fix these crashes. But I understand it is easier to complain and not contribute to the solution. Happy New Year!

(in reply to Bellasarah50)

Post #: 6

RE: Stability of this product!!! - 1/7/2016 3:46:25 PM

Queeg

Posts: 495
Joined: 6/23/2005
Status: offline

quote:

ORIGINAL: HHFD5005

I'm sorry, because I am a big fan and long time customer/ user of AEGOD games, think they are all fun to play. But also routinely buggy. When fixed (if that ever happens) WON will be one of the best games on the Napoleonic Wars to play-ever. But let's face it devs, and this is NOT a knock on you, the game is broken. Period. There are simply too many errors that exist to a. manage around b. play through or c. to be exclusive to certain machines only. There is a bug around every corner. So let's please stop with the excuses, admit to it, and simply continue doing your best to correct the problems (as I know you are/ will) without sugar coating or masking the obvious please. Thanks!

Agreed - the old "we can't possibly think of everything" excuse gets old. WoN is being played on exactly the same range of machines as every other AGEOD game (and every other Matrix game for that matter) and the bugs here, especially of the CTD variety, are unusually high. And many of the bugs - units that wander aimlessly, endless turn times and events that don't fire, for example - are happening for virtually everyone.

The core problem with WoN (and every other of the more ambitious AGEOD games) is that the game engine simply is poorly coded and is being asked to do far too much as the designers pile more and more new features onto it. That's not something likely to be fixed in a patch or even a series of patches. They really need to overhaul how the engine processes its database. The traditional AGEOD method of endless patches, while an admirable effort on the surface, is really just an exercise in tail chasing. They'd be far better off devoting the time and effort toward actually fixing the core game engine than just slapping on ever-growing layers of bandaids.

There is very hopeful discussion going on over on the AGEOD board (the "My adventures with WON" thread), where player frustration has morphed into identification of specific database/engine problems in the game, which the AGEOD folks now seem to recognize. Hopefully, they'll take some steps to address them.

(in reply to Bellasarah50)

Post #: 7

RE: Stability of this product!!! - 1/9/2016 12:57:08 AM

kaltenp

Posts: 2
Joined: 1/4/2016
Status: offline

quote:

Just going to point out that submitting your crash reports from the !Maintext file and info from your dxdialog would go a long way in helping the devs fix these crashes. But I understand it is easier to complain and not contribute to the solution. Happy New Year!

In some cases you are right i believe in this case there might be a bit more to this as it seems most developers now rush things out in the expectation of getting money and fixing issues later. My issue maybe not explained properly Is not so much with AGEOD, but Matrix who I hold in high regard. if they put a product up through their name I expect better oversight. I have purchased most Gary Grisby games before matrix existed and that bought me to this site, Have played more hours on war in the pacific than i am comfortable admitting out loud (there is one hell of a large game with tremendous resource and database requirements) and i am actually in the process of even repurchasing games that originally came out in the 90's. I had less issue with games when you had to manually set up irq's and vidieo specs ( have been gaming since the late 1980's) I have even been involved in beta testing some games, so even though this is my first AGEOD experience I know that this would not have been a good look years ago maybe it is more accepted now.
Not generally into justifying my actions to strangers but for this issue I think it is important.
I agree that to help is good though it is some times an issue for people that are not to tech savy so be careful
soon after i posted my original I was unexpectadly sent away through work so this is the first chance I have had to reply(believe it or not there are still places of work were the world wide web is not readily available). Thanks to their work the last patch has seemed to have settled the game down for me so I wont bother anyone for the moment and if the issue occurs I will happily do what is too me is a few basic things to help.
I appreciate the time and effort people put in on forums to help and do not disregard any reasonable request but sometimes circumstances of real life get in the way so I try not to judge others too harshly.