Apply patch, lost my games

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Apply patch, lost my games

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Commander - Europe at War Gold >> Tech Support >> Apply patch, lost my games

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Apply patch, lost my games - 6/14/2016 2:56:32 PM

Jimbonsx

Posts: 20
Joined: 10/24/2015
Status: offline

Afternoon all
Just applied 3.10 patch to my Gold install, lost my AI and HotSeat games.
What's up?

Post #: 1

RE: Apply patch, lost my games - 6/14/2016 4:16:25 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

does the game still work? as it seems to be a incorrect patch install, game patch updates don't normally touch save game folders

(in reply to Jimbonsx)

Post #: 2

RE: Apply patch, lost my games - 6/14/2016 8:09:31 PM

Jimbonsx

Posts: 20
Joined: 10/24/2015
Status: offline

Seems to be working fine.

(in reply to zakblood)

Post #: 3

RE: Apply patch, lost my games - 6/14/2016 8:13:22 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

but games files / saves are missing?, does it says it save compatible in the updated readme file? as i'm not a full staff forum mod so don't have full access to game data either i'm sorry to say

(in reply to Jimbonsx)

Post #: 4

RE: Apply patch, lost my games - 6/14/2016 8:31:41 PM

Jimbonsx

Posts: 20
Joined: 10/24/2015
Status: offline

The files are physically missing (using Windows Explorer) and no files are listed when using Load Game.

(in reply to zakblood)

Post #: 5

RE: Apply patch, lost my games - 6/14/2016 9:13:30 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

just looked and checked though all the tech support pages here and nobody else has mentioned it so it's a new one and a first i'm sorry to say, no backup then it seems?

not a lot i can do about old save i'm sorry to say, once gone there gone for good, but BPEM would still be on the server.

are you sure there not there? as in they are but new version can't see or use then as it may not be old save compatible, just guessing as i'm not a forum staff mod just a volunteer, but as it's not been mentioned by others, it's either a wrong patch, a different version or install error to alter / delete saves etc, but to leave the game working it's not right either i'm sorry to say, i can pass you on to staff support, but not sure they will be able to suggest anything either

http://www.matrixgames.com/support/

unless a mod from this section pops in and gives a better answer above is your best bet, good luck and sorry for the save's loss

(in reply to Jimbonsx)

Post #: 6

RE: Apply patch, lost my games - 6/14/2016 9:43:11 PM

Jimbonsx

Posts: 20
Joined: 10/24/2015
Status: offline

Found them. Seems the update creates a folder named "..3.10" and puts the files in there, alongside my "..3.00" folders. Now they're visible. Thanks for the response.

(in reply to zakblood)

Post #: 7

RE: Apply patch, lost my games - 6/14/2016 9:47:54 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

glad you haven't lost them and they work, happy gaming

(in reply to Jimbonsx)

Post #: 8