Download Issue

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All Forums >> [Current Games From Matrix.] >> [World War II] >> Panzer Command: Ostfront >> Tech Support >> Download Issue

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Download Issue - 7/1/2016 8:04:07 AM

Ratzki

Posts: 581
Joined: 8/18/2008
From: Chilliwack, British Columbia
Status: offline

Had to replace my old computer, now I do not seem to have access to PCO as a download from website. I still have PCK registered but PCO seems to have gone away. How can i get it back so that i can do a reinstall?

Post #: 1

RE: Download Issue - 7/15/2016 8:02:23 PM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Ratzki

Had to replace my old computer, now I do not seem to have access to PCO as a download from website. I still have PCK registered but PCO seems to have gone away. How can i get it back so that i can do a reinstall?

Sorry for the delay in responding, though you probably already have an answer.

If you registered your game I think the downloads appear in my downloads. I think you go Support --> mygames --> find Panzzer Command Ostfront and click on Registered.

it should show 2 downloads. choose the setup release download.

The 2nd download actually shows a beta patch, but you should probably find the official patch release in the patches section. I'm not sure what the beta is shown in this section instead of the official patch.

I you can't access this page, then contact support and I'm sure they will send a download link to you.

Thanks and sorry again for the delay.
Rick

(in reply to Ratzki)

Post #: 2

RE: Download Issue - 7/17/2016 4:21:57 AM

Ratzki

Posts: 581
Joined: 8/18/2008
From: Chilliwack, British Columbia
Status: offline

Yes, that is how I remember it looking but as of now my PCO is not on the list of registered games. So I am at a standstill. Have emailed support but no response yet.

(in reply to rickier65)

Post #: 3

RE: Download Issue - 8/15/2016 1:41:28 AM

rickier65

Posts: 14231
Joined: 4/20/2000
Status: offline

quote:

ORIGINAL: Ratzki

Yes, that is how I remember it looking but as of now my PCO is not on the list of registered games. So I am at a standstill. Have emailed support but no response yet.

Ratzki,

Did you ever get this resolved?

Thanks
Rick

(in reply to Ratzki)

Post #: 4

RE: Download Issue - 8/16/2016 2:09:35 AM

Ratzki

Posts: 581
Joined: 8/18/2008
From: Chilliwack, British Columbia
Status: offline

Nope, not yet.

(in reply to rickier65)

Post #: 5

RE: Download Issue - 8/16/2016 4:30:10 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

let us know if it doesn't get sorted today and i'll see why or what's up

(in reply to Ratzki)

Post #: 6

RE: Download Issue - 8/17/2016 7:02:19 PM

Ratzki

Posts: 581
Joined: 8/18/2008
From: Chilliwack, British Columbia
Status: offline

Still no go.

(in reply to zakblood)

Post #: 7

RE: Download Issue - 8/17/2016 7:55:51 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

did you contact http://www.matrixgames.com/support/ with your order details? (order reference number or/and email address used when placed the order) if so they will provide you with new download links.

might but hard without or just take longer

(in reply to Ratzki)

Post #: 8

RE: Download Issue - 8/18/2016 2:08:44 AM

Ratzki

Posts: 581
Joined: 8/18/2008
From: Chilliwack, British Columbia
Status: offline

i contacted them but with a reference number, man it has been years.

(in reply to zakblood)

Post #: 9