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issue at purchase - 8/9/2016 6:05:59 AM

kingstuart444

Posts: 44
Joined: 11/10/2009
Status: offline

i have purchased many games here at matrix.
tonite i went to purchase a game on sale at 27.99. it failed hmm...

my bank's fraud dept contacted my by email saying there were two charges pending both for 28.00
1 to BLS*MATRIXGAMES
1 to BLUESNAP.COM

so 28.00 x 2 =56
just one game is in the cart- for 27.99

i have contacted storesupport@matrixgames.com by email
any ideas??

Post #: 1

RE: issue at purchase - 8/9/2016 7:01:08 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

now it gone to support, better to wait for there reply, for me it seems some sort of error has made the system think you wanted to purchase it twice maybe, but support will sort it, sorry for your troubles

(in reply to kingstuart444)

Post #: 2

RE: issue at purchase - 8/9/2016 1:37:07 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Most likely this is a misread by your bank combining what is called the "pre-authorization" where the store checks to see if a charge can clear on your card and the actual charge. I recall a few instances in the past where for whatever reason the bank reported both to the customer as actual charges. Support will be able to help clear this up. If the second charge is the pre-authorization and was mis-reported by your bank then it should also disappear in a day or two, but the pre-authorization should never be reported by a bank as an actual deduction or charge if they're doing things right.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to zakblood)

Post #: 3

RE: issue at purchase - 8/9/2016 9:23:45 PM

kingstuart444

Posts: 44
Joined: 11/10/2009
Status: offline

thank you matter settled

eric i want to pm you but your box is full

(in reply to Erik Rutins)

Post #: 4

RE: issue at purchase - 8/13/2016 10:43:20 PM

apd1004

Posts: 158
Joined: 8/1/2006
Status: offline

FYI, my card also detected Bluesnap as a fraudulent charge when they tried a verification transaction of $1.

Check out this article on Plimus (which is now Bluesnap by the way...). Apparently Plimus was doing some illegal stuff and was the subject of a class action lawsuit.

http://krebsonsecurity.com/2014/03/whos-behind-the-bls-weblearn-credit-card-scam/#more-25493

When Plimus changed their name to Bluesnap, I'm sure that didn't eliminate them being a blip on the radar of credit card companies for possible fraud.

I too have purchased many, many, titles from Matrix/Plimus (and Digital River prior to that) and would really appreciate Matrix resolving this issue. I'd like to give Matrix my money, but things like this make it a little difficult.

< Message edited by apd1004 -- 8/13/2016 10:45:00 PM >

_____________________________

apd1004
_______________
Jeff Leslie
Akron OH, USA

(in reply to kingstuart444)

Post #: 5