Mouse Pointer

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Mouse Pointer

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [Current Games From Matrix.] >> [World War I] >> Commander - The Great War >> Tech Support >> Mouse Pointer

Page: [1]

Message

<< Older Topic Newer Topic >>

Mouse Pointer - 12/16/2016 7:21:28 AM

Raindog101

Posts: 1209
Joined: 11/17/2002
From: Hole-in-the-Wall
Status: offline

Hello, I reinstalled this game today (steam ver.) And the mouse will not go to the edge of the screen. Then I remembered I had to check a box in the game folder and it worked fine. It was a dpi or api I can't remember for sure. It was in the steam folder. It is now gone. Did the patch remove it?

_____________________________

Post #: 1

RE: Mouse Pointer - 12/16/2016 9:01:11 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

maybe something simple, but lets take a look first at the report and see if that points to something out of place

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press �Windows key� and the �R� key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

(in reply to Raindog101)

Post #: 2

RE: Mouse Pointer - 12/16/2016 9:00:29 PM

Raindog101

Posts: 1209
Joined: 11/17/2002
From: Hole-in-the-Wall
Status: offline

File attached

Attachment (1)

_____________________________

(in reply to zakblood)

Post #: 3

RE: Mouse Pointer - 12/17/2016 6:18:19 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

does the game work fine with Age of Empires III The Asian Dynasties?

as apart from that error, there isn't any other game related ones anyway, unless the mouse driver is old, or not fully compatible with win 10, as it's a upgrade ?

try different mouse drivers to check, see if any win 10 ones are out, if it still doesn't work, as support as they have more info on the game than i do tbh

Just open a tech support ticket or contact http://www.matrixgames.com/support

(in reply to Raindog101)

Post #: 4

RE: Mouse Pointer - 12/17/2016 7:09:58 AM

Raindog101

Posts: 1209
Joined: 11/17/2002
From: Hole-in-the-Wall
Status: offline

Hi, Yep works fine. The file I was talking about was this: ctgw_launcher. There used to be a box to check dpi or api I cant remember. But now its gone. I can move my slider in windows back down from 125% to 100% and the game works. Checking the box in ctgw_launcher worked great. Why was that removed?

_____________________________

(in reply to zakblood)

Post #: 5

RE: Mouse Pointer - 12/17/2016 7:12:14 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

no idea tbh, default DPI was set in your report at 96dpi, anything higher will or could cause issues in some games, as it alters the scaling

(in reply to Raindog101)

Post #: 6

RE: Mouse Pointer - 12/17/2016 7:40:17 AM

Raindog101

Posts: 1209
Joined: 11/17/2002
From: Hole-in-the-Wall
Status: offline

OK thanks for trying.

_____________________________

(in reply to zakblood)

Post #: 7

RE: Mouse Pointer - 12/30/2016 1:58:18 AM

Raindog101

Posts: 1209
Joined: 11/17/2002
From: Hole-in-the-Wall
Status: offline

OK found the fix for this. Go into the Steam game folder and right click on the executable and find the compatibility settings. (you cant get compatibility settings from the Steam shortcut.) In the compatibility setting check the box for "disable dpi scaling on high settings."

Fixed.

_____________________________

(in reply to Raindog101)

Post #: 8