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All Forums >> [New Releases from Matrix Games] >> Close Combat Series >> Close Combat - Gateway to Caen >> Tech Support >> Buffer memory has been lost Page: [1]
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Buffer memory has been lost - 12/12/2016 11:57:19 PM   
yarminarr

 

Posts: 3
Joined: 12/12/2016
Status: offline 		Hello all,

I have recently purchased a new computer and am trying to run both CC gateway to caen as well as panthers in the fog. The main menue loads but then a pop-up stating: Buffer memory has been lost, and needs to be restored. Any idea how to fix?
Post #: 1
RE: Buffer memory has been lost - 12/13/2016 6:33:45 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		without some extra info atm no,

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

add the exe of the game to your Anti Virus and firewall program, to make sure check the logs of these to see if it was one if any of them was to blame.

That usually means a 3rd party program, like an Internet security programs, is or could be interfering with the game or update installation.

run the game from a admin account and use full admin permissions.

please make sure all game pre requisite are installed with the game, even if you think or fully know there are already installed, it will only over write, and it may be that you have a older or newer version of these where as the game in question may need a certain version.

please make sure you are running the latest game version and have up to date drivers installed on your pc,

If you have the original version. So you'll need to update it from the Internet.
Please note that you'll only need the last update, as the updates are comprehensive. (not needed with steam)

(in reply to yarminarr)
Post #: 2
RE: Buffer memory has been lost - 12/13/2016 10:29:21 PM   
yarminarr

 

Posts: 3
Joined: 12/12/2016
Status: offline 		Thank you for the reply, I've attached the dxdiag report. I will check my firewall and try the admin. I should have everything up to date as it is a brand new computer and i downloaded the CC games yesterday off steam.

Attachment (1)

(in reply to yarminarr)
Post #: 3
RE: Buffer memory has been lost - 12/14/2016 6:03:14 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		I believe this is a direct sound error, so I would look at your sound card, update drivers, and try disabling any sound-related programs you might be using.

Steve

(in reply to yarminarr)
Post #: 4
RE: Buffer memory has been lost - 12/15/2016 6:18:18 PM   
yarminarr

 

Posts: 3
Joined: 12/12/2016
Status: offline 		I tried updating any sound related dirvers, One updated, a re-try of the game did not work. I used the admin profile on my comp, it did not work. I then deleted and tried to re-install the game, while in admin. Steam then gave me this error:

An error occured while updating CC: panthes in the fog (content file locked):

C:\Program Files(x86)Steam\steammapps\common\Close Combat Panthers in the Fog\_CommonRedist\DirectX\Jun2010\Apr2005_d3dx_|25_x64.cab


(in reply to SteveMcClaire)
Post #: 5
RE: Buffer memory has been lost - 12/20/2016 6:13:43 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Based on the error it sounds like some other process on your machine was executing or examining the DirectX setup files -- assuming you didn't have a previous install 'stuck' in a running state, it was probably a virus scanner or other security program.

If that's the case, once you shut down and restart your computer, then try re-installing, it should be okay.

Do you have any sound related programs / utilities running? You might try shutting those down, just to make sure there isn't any sort of conflict there.

You can also check your sound-related settings using the 'dxdiag' program zakblood mentioned above. When it first starts up there should be tabs at the top of the dxdiag window that say Sound1, Sound2, etc. Click on these and see which one is set as the 'default device' and if there are any problems listed under 'Notes.'

Steve

(in reply to yarminarr)
Post #: 6
RE: Buffer memory has been lost - 12/22/2016 8:15:43 PM   
Ross_145

 

Posts: 4
Joined: 7/4/2014
Status: offline 		I am having the same problem as posted above I have tried all previously mentioned solutions and have had no luck. I have ensured that the EXE is allowed by my fire walls and that I am running with no sound programs running I have also updated all my drivers.

(in reply to SteveMcClaire)
Post #: 7
RE: Buffer memory has been lost - 12/22/2016 8:19:42 PM   
Ross_145

 

Posts: 4
Joined: 7/4/2014
Status: offline 		Attached DXDIAG report

Attachment (1)

(in reply to Ross_145)
Post #: 8
RE: Buffer memory has been lost - 12/28/2016 1:35:51 AM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		I've been doing some further investigation on this but nothing concrete so far. I would suggest disabling sound hardware acceleration and see if that effects the issue. Instructions for this can be found here: http://www.thewindowsclub.com/hardware-acceleration-windows-7

Steve

(in reply to Ross_145)
Post #: 9
RE: Buffer memory has been lost - 12/28/2016 4:58:27 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		from my point of view, it's a normal dual chip gpu error, caused by system ram use, i'll try and explain my guess, as i've also seen it before on a another system with similar spec as listed above,

main system has

Memory: 16384MB RAM and also is running a none default DPI, which does increase the memory usage as well, default is 96DPI

for Current Mode: 1920 x 1080 (32 bit) (60Hz) 96DPI will work fine

a win 10 system, so a DirectX Version: 12 or 11 which will need a DirectX Version 9.0C installing to be game compatible, plus any other pre requites as well which come with the game.

Card name: Intel(R) HD Graphics 530 (Hybrid Graphics GPU: Integrated) on chip

Display Memory: 14230 MB
Dedicated Memory: 6100 MB
Shared Memory: 8129 MB

with then a second one installed as well,

Card name: NVIDIA GeForce GTX 1060

Display Memory: 14230 MB
Dedicated Memory: 6100 MB
Shared Memory: 8129 MB

btw it also doesn't say this your main card and chip isn't connected to a monitor either, so for me isn't even in use, as your using the onboard one only atm!

doing the maths, and adding both shared memory use together is the maximum system total ram in the system, which will always cause a system error, as nothing left for the system to use.

work around's,

going into bios and disabling the onboard gpu, for one it's not needed and won't be used, but you need to see how on your motherboard to be fully sure it can be, check the makers web site,

quote:

Press "Windows-R" to open the "Run" tool, type "devmgmt.msc" into the box and then click "OK." Double-click the "Display Adapters" category in the Device Manager window to display its contents. Right-click the graphics device labeled "Onboard" or "Integrated" and select "Disable."


don't do above unless you know what your doing and how to undo as well, if it's a clean install of windows 10, recovery is simple, if it's an upgrade, then depending on what version was on before, can be more of an issue, so don't take advice unless you double check for the solution first, as i can't alter it back either on remote, that will be your job...

(in reply to SteveMcClaire)
Post #: 10
RE: Buffer memory has been lost - 12/29/2016 3:26:47 AM   
Ross_145

 

Posts: 4
Joined: 7/4/2014
Status: offline 		SO I got it to work without giving me a buffer memory error. I Disabled my real tech high definition audio and then ran the game. It ran but no sound. I then exited and enabled the real tech high definition audio. Then in setting's in game I had to turn on all the sound settings. this only works until the computer is turned off then the process must be repeated. its a work around but I will take it. I think it must have something to do with the sound being turned off during the initial start up of the program

(in reply to zakblood)
Post #: 11
RE: Buffer memory has been lost - 1/2/2017 8:08:00 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Hi Ross_145,

Thanks for letting us know. So does the error occur if you:

1) Do the above to start the game and get sound working
2) Before you quit the game, go into the game options and turn all the sounds off.
3) Quit the game, restart it, and turn all the sounds back on.

That's a bit less arduous as a work around, if you can turn the sounds off before quitting the game and back on when you restart. I could create a simple script to modify the registry to turn game sounds off from outside the game if this works (eliminating the need for turning them off manually before quitting the game.)

Also, does it matter which sound settings (Music, Game Sounds, or Videos) are off? If it's just one of these things that's a problem it would help narrow down the potential conflicts.

Thanks much,

Steve

(in reply to Ross_145)
Post #: 12
RE: Buffer memory has been lost - 1/6/2017 10:11:57 PM   
ehrick

 

Posts: 1
Joined: 1/6/2017
Status: offline 		Same issue as OP and I fixed it.

Nahimic 2 by MSI is running on my MSI laptop. Once I ended Nahimic 2 - no issues.

... both Close Combat and Nahimic 2 are up to date.

(in reply to yarminarr)
Post #: 13
RE: Buffer memory has been lost - 1/9/2017 6:20:38 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		ehrick,

Thanks for the information. Sounds like Nahimic 2 was conflicting with the game's initialization somehow. Does everything work properly if you restart the sound program after you start Close Combat?

Steve

(in reply to ehrick)
Post #: 14
RE: Buffer memory has been lost - 1/27/2017 11:46:53 AM   
cdavis103

 

Posts: 1
Joined: 1/27/2017
Status: offline 		I have an alienware box that uses the AW Sound Center (Nahimic based) -- if you disable the AWSound*** in task manager, the game works correctly without the buffer memory error.


_____________________________


(in reply to yarminarr)
Post #: 15
RE: Buffer memory has been lost - 1/30/2017 4:49:14 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		cdavis103,

Thank you for the information. I'll record it for the next time we're considering updates to Gateway to Caen.

Steve

(in reply to cdavis103)
Post #: 16
RE: Buffer memory has been lost - 1/22/2018 6:10:11 PM   
Cadfaele

 

Posts: 3
Joined: 1/22/2018
Status: offline 		I believe that i am experiencing a similar issue with No Sound during play.

1. I have no sound while playing Close Combat-Gateway to Caen on my MSI laptop, using Windows 10.The Enable Sound/Enbale Music boxes will net remain ticked.
2. This is a version of the game that I purchased through Steam. I have installed and uninstalled several times without success.
3. I have attached the DxDiag report in the hopes that you will see something that I have missed.
4. Great game that I used to play a couple years ago (with sound) on my old laptop using Windows Vista.




Attachment (1)

(in reply to SteveMcClaire)
Post #: 17
RE: Buffer memory has been lost - 1/27/2018 6:04:03 PM   
Cadfaele

 

Posts: 3
Joined: 1/22/2018
Status: offline 		Solved...
1. The issue was the Nahimic 2 by MSI running in the background.
2. I went to the Control Panel/Programs with the intention of uninstalling the Nahimic for MSI App . I hit Repair instead, restarted the computer and then tried the game again. I was happily surprised to hear both the game sounds and music.

(in reply to Cadfaele)
Post #: 18
RE: Buffer memory has been lost - 1/27/2018 7:34:06 PM   
Cadfaele

 

Posts: 3
Joined: 1/22/2018
Status: offline 		Had to uninstall Nahimic to make it a permanent fix.

(in reply to Cadfaele)
Post #: 19
RE: Buffer memory has been lost - 2/5/2018 3:09:47 PM   
SteveMcClaire

 

Posts: 4472
Joined: 11/19/2007
Status: offline 		Thanks for the update on this Cadfaele.

Steve

(in reply to Cadfaele)
Post #: 20
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