Installation - 12 hours+ and still loading?

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Installation - 12 hours+ and still loading?

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All Forums >> [New Releases from Matrix Games] >> Scourge of War: Waterloo >> Tech Support >> Installation - 12 hours+ and still loading?

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Installation - 12 hours+ and still loading? - 1/7/2017 6:41:47 AM

leci

Posts: 10
Joined: 12/16/2016
Status: offline

This first install has been running for 12+ hours and is ongoing? Is this normal (I am running Win10).

Post #: 1

RE: Installation - 12 hours+ and still loading? - 1/7/2017 8:35:40 AM

Petermf

Posts: 6
Joined: 12/20/2016
Status: offline

HI, No as you probably expect it should be a lot less. I installed the game recently and also use Win 10 and it was quite quick

Two possibilities come to mind, is it possible you have a virus scanner software which is blocking the install, or is there a pop up window which requires your response and has got 'lost' behind another window?

(in reply to leci)

Post #: 2

RE: Installation - 12 hours+ and still loading? - 1/7/2017 8:46:38 AM

leci

Posts: 10
Joined: 12/16/2016
Status: offline

I made the installation file and the Matrix Game folder 'exceptions' regarding Windows Defender and ran the file as Administrator.

As an aside, as you are a Win10 user, how does the game perform and run?

< Message edited by leci -- 1/7/2017 8:51:08 AM >

(in reply to Petermf)

Post #: 3

RE: Installation - 12 hours+ and still loading? - 1/7/2017 8:58:14 AM

leci

Posts: 10
Joined: 12/16/2016
Status: offline

Have cancelled current install, renamed the previous folder and have started install again.......

(in reply to leci)

Post #: 4

RE: Installation - 12 hours+ and still loading? - 1/7/2017 9:25:16 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

game installs on a modern pc in less than 5 mins with updates already downloaded, longer if you need to download updates as well, and that also depends on hardware, on a HDD it maybe longer than on a SDD, and on older hardware longer still

(in reply to leci)

Post #: 5

RE: Installation - 12 hours+ and still loading? - 1/7/2017 9:50:33 AM

leci

Posts: 10
Joined: 12/16/2016
Status: offline

System info attached:

Attachment (1)

< Message edited by leci -- 1/7/2017 9:53:50 AM >

(in reply to zakblood)

Post #: 6

RE: Installation - 12 hours+ and still loading? - 1/7/2017 11:33:01 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Try installing With Windows running in safe mode:

1. Reboot Windows in safe mode
2. Install game
3. Reboot Windows

For on how boot your Windows in Safe Mode, please check the guides presented on the following link:
http://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10

(in reply to leci)

Post #: 7

RE: Installation - 12 hours+ and still loading? - 1/7/2017 1:16:38 PM

leci

Posts: 10
Joined: 12/16/2016
Status: offline

Thanks VP safe mode allowed the install, but:

Trying to play, the mouse has a time lag before appearing on the windowed 'window' plus
Trying to update, I get 'Unable to determine the installed version' and 'Could not get specified value's data'.

If I try to play on the current version I get 'Level not found - abort, retry, ignore'. If I ignore I jest get a series of similar messages.

_____________________________

(in reply to VPaulus)

Post #: 8

RE: Installation - 12 hours+ and still loading? - 1/7/2017 9:07:25 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

It sounds like if some 3rd party program is interfering, initially with the installation of the game, and now when playing.

You can update the game manually, but I doubt that this will fix your issue.
Please download the update file installer from the link below:
http://ftp.us.matrixgames.com/pub/ScourgeOfWarWaterloo/ScourgeOfWar-Update-v101.zip
Once you have downloaded the file please unzip it. Run the extracted file to update the game.

(in reply to leci)

Post #: 9

RE: Installation - 12 hours+ and still loading? - 1/8/2017 12:13:55 PM

leci

Posts: 10
Joined: 12/16/2016
Status: offline

Downloaded v101, tried to apply but message came back that SoW was not installed. Strangely S0W was on the systems App. list. I uninstalled via the Matrix utility.

Reinstalled SoW as Admin. Worked. Tried to apply v101 but message was that I had a higher version already installed. Have tried the game (menu items etc.) and seems to be ok.

T'was a close run thing.

< Message edited by leci -- 1/8/2017 12:14:19 PM >

(in reply to VPaulus)

Post #: 10