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In game black screen - 11/29/2016 7:17:08 PM   
Red2112

 

Posts: 1355
Joined: 9/9/2006
Status: offline 		Greetings,

I just bought CSME today and downloaded set-up release v100 and CSME Update-v102. Installed v100 and then v102. When I start the game all is well, I choose bootcamp scenario pick side A as manual and side B computer, scenario loads up but I don´t see the map, it´s black! I can see tool bar, sound, top menue but no map.

Iam on Windows 10, with nVidia (GTX 660) latest driver and I also have JTCS installed. PC is a i5 with 8GB of ram. Both games are installed in my C: drive in the Matrix Games directory on different folders (all default installations). JTCS works fine but don´t know whats wrong with CSME. Please see log.zip below...

https://www.dropbox.com/s/6ypdn0rdh95vmfh/logs.zip?dl=0

I can open the editor from inside the CSME folder and I do see the maps in the editor which is strange.

Regards,

Red

< Message edited by Red2112 -- 11/29/2016 7:23:16 PM >

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RE: In game black screen - 11/29/2016 7:24:09 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.

(in reply to Red2112)
Post #: 2
RE: In game black screen - 11/29/2016 7:24:44 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		then the developers may have more to go on, as i can see from logs alone, but they more than likely can

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Post #: 3
RE: In game black screen - 11/29/2016 7:30:03 PM   
Red2112

 

Posts: 1355
Joined: 9/9/2006
Status: offline
quote:

ORIGINAL: zakblood

How to get a DxDiag report file:

1. Click on "START" (on Windows 8 press “Windows key” and the “R” key at the same time)
2. Click "run" (skip this step on Windows 8 )
3. Type in "dxdiag" and click "OK"
4. Check through the tabs and perform all tests
5. Click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments (zip) rather than pasted into the body of the post.


Hi Zakblood,

Here ya go...

https://www.dropbox.com/s/nca2u5xi3nwfcqy/DxDiag.txt?dl=0

Best regards,

Red

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RE: In game black screen - 11/29/2016 7:38:20 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		ty

(in reply to Red2112)
Post #: 5
RE: In game black screen - 11/29/2016 7:44:09 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		no game errors in there for me, so will have to wait and see what the developers find in the game logs for

all i can see in the logs is there's a lot of missing stuff, so maybe the updates have gone to the wrong folder or file etc, as there's too many missing files it seems, but the developer will know for sure



< Message edited by zakblood -- 11/29/2016 7:57:33 PM >

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Post #: 6
RE: In game black screen - 11/29/2016 9:35:52 PM   
Warhorse


Posts: 5712
Joined: 5/12/2000
From: Birdsboro, PA, USA
Status: offline 		Hi Red, silly little thing, but did you restart the computer afterwards? Also make sure you have the latest microsoft redistributables. On another post restart fixed a guys similar problem. Barring that, maybe try Nvidia settings?

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Post #: 7
RE: In game black screen - 11/29/2016 11:15:16 PM   
Red2112

 

Posts: 1355
Joined: 9/9/2006
Status: offline
quote:

ORIGINAL: Warhorse

Hi Red, silly little thing, but did you restart the computer afterwards? Also make sure you have the latest microsoft redistributables. On another post restart fixed a guys similar problem. Barring that, maybe try Nvidia settings?


Hi Warhorse,

Thanks for your attention. Yes I did restart comp, what redistributables do I need? Iam on W10 64x. I don´t know what settings I should set in my nVidia control panel for CSME, so I didn´t touch that.

I tried un-installing both JTCS and CSME, then isntalled CSME (just in case the update was installing in the JTCS folder) but same thing, black screen as a map.

Regards,

Red

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Post #: 8
RE: In game black screen - 11/29/2016 11:22:42 PM   
Red2112

 

Posts: 1355
Joined: 9/9/2006
Status: offline 		Here´s my MVC++



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Post #: 9
RE: In game black screen - 11/29/2016 11:33:55 PM   
berto


Posts: 20708
Joined: 3/13/2002
From: metro Chicago, Illinois, USA
Status: offline
quote:

ORIGINAL: Red2112

Please see log.zip below...

https://www.dropbox.com/s/6ypdn0rdh95vmfh/logs.zip?dl=0

I can open the editor from inside the CSME folder and I do see the maps in the editor which is strange.

The included engine.log appears to be opening a random battle.

Instead, please do this:

  • Entirely empty your CSME logs folder.
  • Launch Middle East.exe.
  • Load up the Bootcamp 1 scenario.
  • Verify the black map. The entire screen is not black, just the map, correct?
  • Without doing anything else, immediately quit the game.
  • Quit the Middle East launcher frontend.
  • Zip up what should just be two log files -- engine.log, frontend.log (or possibly three, if also any error.log) -- and post here.

    Also, does your JTCS display game maps without issue?

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    (in reply to Red2112)
    • Post #: 10
    RE: In game black screen - 11/29/2016 11:45:31 PM   
    Warhorse


    Posts: 5712
    Joined: 5/12/2000
    From: Birdsboro, PA, USA
    Status: offline     		Thanks Berto, when I was looking through the logs, I noticed references to what looked like random battle generation, but since he hadn't mentioned actually being able to start one, because of the black screen, I didn't think much more about it!

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    Post #: 11
    RE: In game black screen - 11/30/2016 12:27:18 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline
    quote:

    ORIGINAL: berto


    quote:

    ORIGINAL: Red2112

    Please see log.zip below...

    https://www.dropbox.com/s/6ypdn0rdh95vmfh/logs.zip?dl=0

    I can open the editor from inside the CSME folder and I do see the maps in the editor which is strange.

    The included engine.log appears to be opening a random battle.

    Instead, please do this:

  • Entirely empty your CSME logs folder.
  • Launch Middle East.exe.
  • Load up the Bootcamp 1 scenario.
  • Verify the black map. The entire screen is not black, just the map, correct?
  • Without doing anything else, immediately quit the game.
  • Quit the Middle East launcher frontend.
  • Zip up what should just be two log files -- engine.log, frontend.log (or possibly three, if also any error.log) -- and post here.

    Also, does your JTCS display game maps without issue?



    • Hi Berto,

    Please see link below with recent log (it´s from a clean install). Two log files only engine and frontend are created.

    https://www.dropbox.com/s/04yfmbt6fihfd3j/logs.zip?dl=0

    - Yes, only map is black. I can see and use top and bottom task/menue bars. Bootcamp 1 scenario was opend.
    - Yes, I can see and play JTCS map and scenarios.

    Regards,

    Red

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    Post #: 12
    RE: In game black screen - 11/30/2016 12:54:52 AM   
    berto


    Posts: 20708
    Joined: 3/13/2002
    From: metro Chicago, Illinois, USA
    Status: offline
    I don't see anything significantly wrong in the log files.

    Likely this is an OS issue.

    Are you running any other programs that might be interfering with the game? Did you minimize the game window perhaps, then restore it to full screen? Are you running the Windows Task Manager? It's known that the Task Manager will interfere with the game's display.

    You might try running the game in XP or Windows 7 compatibility mode. Or as Warhorse suggests, fiddle with your video card settings.

    But there is not much else I can suggest, other than to take this up with Matrix/Slitherine tech support. They are better equipped to debug OS-level issues than we on the Dev Team.

    Good luck.

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    Post #: 13
    RE: In game black screen - 11/30/2016 1:14:39 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline
    quote:

    ORIGINAL: berto


    I don't see anything significantly wrong in the log files.

    Likely this is an OS issue.

    Are you running any other programs that might be interfering with the game? Did you minimize the game window perhaps, then restore it to full screen? Are you running the Windows Task Manager? It's known that the Task Manager will interfere with the game's display.

    You might try running the game in XP or Windows 7 compatibility mode. Or as Warhorse suggests, fiddle with your video card settings.

    But there is not much else I can suggest, other than to take this up with Matrix/Slitherine tech support. They are better equipped to debug OS-level issues than we on the Dev Team.

    Good luck.


    No not running anything else but CSME. Don´t know much about log files but they do show alot of things not loading up! How can JTCS work fine on my PC (older game) and not CSME?

    Yes some sort of help would be nice, I mean what should I do, throw away 20€ now?


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    Post #: 14
    RE: In game black screen - 11/30/2016 1:35:03 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline     		Here´s a pic of the Bootcamp 1 from the editor. If it was a OS issue I wouldnt see this in the editor would I?



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    Post #: 15
    RE: In game black screen - 11/30/2016 1:37:48 AM   
    berto


    Posts: 20708
    Joined: 3/13/2002
    From: metro Chicago, Illinois, USA
    Status: offline
    quote:

    ORIGINAL: berto

    But there is not much else I can suggest, other than to take this up with Matrix/Slitherine tech support. They are better equipped to debug OS-level issues than we on the Dev Team.

    Matrix Games Help Desk

    No throwing away your money. If the Help Desk can't assist you with your problem, Matrix/Slitherine will refund your purchase, if I'm not mistaken.

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    Post #: 16
    RE: In game black screen - 11/30/2016 1:42:06 AM   
    berto


    Posts: 20708
    Joined: 3/13/2002
    From: metro Chicago, Illinois, USA
    Status: offline
    quote:

    ORIGINAL: Red2112

    Here´s a pic of the Bootcamp 1 from the editor. If it was a OS issue I wouldnt see this in the editor would I?



    Try bypassing the Middle East frontend by double clicking directly on the me.exe from within Windows Explorer. Try File > New to open a scenario. Is the map still black?

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    Post #: 17
    RE: In game black screen - 11/30/2016 1:43:45 AM   
    berto


    Posts: 20708
    Joined: 3/13/2002
    From: metro Chicago, Illinois, USA
    Status: offline
    Try the different display modes. Try the '1' key, then '2', then '3', ... up to '7'. Are all display modes black?

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    Post #: 18
    RE: In game black screen - 11/30/2016 1:53:12 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline
    quote:

    ORIGINAL: berto


    quote:

    ORIGINAL: Red2112

    Here´s a pic of the Bootcamp 1 from the editor. If it was a OS issue I wouldnt see this in the editor would I?



    Try bypassing the Middle East frontend by double clicking directly on the me.exe from within Windows Explorer. Try File > New to open a scenario. Is the map still black?


    Yes that worked Berto. If I open as you stated I see the map!



    So it´s the "Frontend" that´s not working

    Well at least I can open and play CSME.


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    Post #: 19
    RE: In game black screen - 11/30/2016 2:03:22 AM   
    berto


    Posts: 20708
    Joined: 3/13/2002
    From: metro Chicago, Illinois, USA
    Status: offline

    There is something funky about Middle East.exe in your install. When the game engine exits and passes control back to the frontend, I see this in your frontend.log:


    2016-11-30 02:16:42 Middle East.exe: [INFO ID 1] Middle East.exe 1.02 startup
    2016-11-30 02:16:42 Middle East.exe: [INFO ID 1] _Game is 3
    2016-11-30 02:16:42 Middle East.exe: [INFO ID 1] _GameHomeDirectory is 15934976
    ...


    That's not right, of course. Contrast that with the beginning of your engine.log:


    2016-11-30 02:15:35 me.exe: [INFO ID 1] me.exe 1.02 startup
    2016-11-30 02:15:35 me.exe: [INFO ID 1] _Game is 3
    2016-11-30 02:15:35 me.exe: [INFO ID 1] _GameHomeDirectory is C:\Matrix Games\Campaign Series Middle East


    I couldn't say what the issue is. Nor can I explain why when the frontend hands off to the game engine, you get the black map displays.

    As suggested earlier, you might try setting the Middle East.exe to run in one of the earlier Windows compatibility modes.

    If you were wondering, although a tiny few players report display issues, we've never encountered a problem like this before AFAIK.

    Sorry for the troubles. This is a real head scratcher.

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    (in reply to Red2112)
    Post #: 20
    RE: In game black screen - 11/30/2016 2:11:21 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline     		Must admit that (as we know) PC´s are strange machines!

    After manualy loading the Bootcamp 1 scenario everything seems to work fine, even loading from the frontend! Did try on other scenarios and from the frontend and all cool!

    Anyhow, sorry for the false alarm Berto! Just in case it happens to someone else you will know what to do, so not in vaine I guess.

    I look forward to many hours on CSME, my frustration comes from wanting this game for some time now and today was the day, so Imagen when it didn´t work for me!

    Thanks Berto and keep up the good work!

    Again, sorry for this PC hick-up!

    Best regards,

    Red

    < Message edited by Red2112 -- 11/30/2016 2:14:04 AM >

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    RE: In game black screen - 11/30/2016 2:17:00 AM   
    berto


    Posts: 20708
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    From: metro Chicago, Illinois, USA
    Status: offline




    All's well that ends well.

    Enjoy!

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    Post #: 22
    RE: In game black screen - 11/30/2016 2:18:35 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline     		If you want to have a look at the log again Berto, I can upload it again if needed, or any other help you need from my end. Just tell me what you need...

    Care,

    Red

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    Post #: 23
    RE: In game black screen - 11/30/2016 2:21:58 AM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline     		Here ya go...

    https://www.dropbox.com/s/m4erb0ji2m8fahl/logs.zip?dl=0

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    Post #: 24
    RE: In game black screen - 11/30/2016 2:26:12 AM   
    berto


    Posts: 20708
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    From: metro Chicago, Illinois, USA
    Status: offline
    Thanks. I'll add your specimen to the menagerie.

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    (in reply to Red2112)
    Post #: 25
    RE: In game black screen - 12/1/2016 11:25:36 PM   
    Red2112

     

    Posts: 1355
    Joined: 9/9/2006
    Status: offline
    quote:

    ORIGINAL: berto


    Thanks. I'll add your specimen to the menagerie.


    RGR.

    Unfortunatley it happend again yesterday but this time with JTCS when I tried to open a Rising Sun mission. Again the solution was to open the mission from the inside file.

    For some reason my PC dosent like the frontend of either game. Lol this sounds funny

    Seriously, it´s a bit strange.

    Otherwise great job Berto, just love how the 2D looks and even the 3D for that matter! Looking forward to new titles next year.

    BTW two questions, can you port JTCS missions over to CSME? Is there a spreadsheet or alike with all the missions in CSME?

    < Message edited by Red2112 -- 12/1/2016 11:36:30 PM >

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    RE: In game black screen - 12/2/2016 12:59:23 AM   
    berto


    Posts: 20708
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    From: metro Chicago, Illinois, USA
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    quote:

    ORIGINAL: Red2112

    BTW two questions, can you port JTCS missions over to CSME? Is there a spreadsheet or alike with all the missions in CSME?

    No, quite incompatible. Among other things, in CSME (and all future games), we have expanded the number of unit slots 10X. Many changes to the graphics code and data file layouts (with more of that still forthcoming). And so on.

    A list of all 700+ scenarios (!) in the JTCS bundle? Not that I know of.

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    Post #: 27
    RE: In game black screen - 12/2/2016 1:51:26 AM   
    Jason Petho


    Posts: 15009
    Joined: 6/22/2004
    From: Terrace, BC, Canada
    Status: offline
    quote:

    Is there a spreadsheet or alike with all the missions in CSME?


    All the CSME missions that come stock with the game (not including those found in the included MODS folder) are found listed in the manual by date.

    I believe they start at Section 9.0

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    Post #: 28
    RE: In game black screen - 1/8/2017 8:06:29 PM   
    rodrod

     

    Posts: 4
    Joined: 9/5/2007
    Status: offline     		Greeting everybody,

    I've just bought CSME and I have the same issue as Red2112, my main screen is black when I load a scenario.
    Everything else is functionnal. I have the toolbar and even the jump window (see screenshot).I can even select units with the toolbar buttons. When I click on the screen I hear mouving sounds.

    I tried desinstalling and reinstalling the game. It changed nothing. When I reinstalled I noticed I have the problem with both 1.00 and 1.02 versions.
    I tried launching directly me.exe as suggested above since it seemed to solve Red2112 problem but my main screen remains black.

    I'm on Windows 10 Family Edition. My GC is a Nvidia GTX 760 and all drivers are ok.
    I put in the attached zip my log files and a screenshot. I hope I did it correctly (I didn't post enough to allowed to put a link on my Google Drive). The files are from a run where I selected the first training scenario on version 1.00 (on 1.02 the problem is the same). It seems a lot of (graphic) files are missing according to the logs. How to get those files? I just installed the setup exe provide by Matrix and the installation ran correctly. At least I didn't get any error message.
    Any help would be appreciated.

    Regards,

    Rod

    Attachment (1)

    (in reply to Jason Petho)
    Post #: 29
    RE: In game black screen - 1/8/2017 8:35:54 PM   
    Jason Petho


    Posts: 15009
    Joined: 6/22/2004
    From: Terrace, BC, Canada
    Status: offline     		Can you zip up your entire installation and post it to dropbox or something of the sort so it can be looked at?

    Jason Petho


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    Post #: 30
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