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Problem with Directive 21

 
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All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> Problem with Directive 21 Page: [1]
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Problem with Directive 21 - 11/17/2017 3:34:12 PM   
cpt flam


Posts: 2352
Joined: 1/16/2011
From: caen - France
Status: offline 		Glad to buy the game but I get a problem
When i play the scénario all is fine but when i want to give orders to air units suddenly it crash and Window tell me that it will close it.
For the time being, it's the only scénario that i tried, but each time same thing.
Can it be due to air assistant?

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RE: Problem with Directive 21 - 11/17/2017 3:36:38 PM   
larryfulkerson


Posts: 39932
Joined: 4/17/2005
From: Tucson, AZ
Status: offline 		How much RAM do you currently have and does TOAW fill it up?

(in reply to cpt flam)
Post #: 2
RE: Problem with Directive 21 - 11/18/2017 4:07:45 AM   
cpt flam


Posts: 2352
Joined: 1/16/2011
From: caen - France
Status: offline 		RAM 8 Go (6.93 ex)

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(in reply to larryfulkerson)
Post #: 3
RE: Problem with Directive 21 - 11/18/2017 4:48:28 AM   
sitito

 

Posts: 92
Joined: 1/2/2010
From: Spain
Status: offline 		Same here. Also when i try to see the OOB's the game crash...

(in reply to cpt flam)
Post #: 4
RE: Problem with Directive 21 - 11/18/2017 8:30:30 AM   
cpt flam


Posts: 2352
Joined: 1/16/2011
From: caen - France
Status: offline 		after a desinstall and install, i could do my turn
all seem fine

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(in reply to sitito)
Post #: 5
RE: Problem with Directive 21 - 11/20/2017 8:57:40 AM   
iberunivers

 

Posts: 12
Joined: 8/29/2013
Status: offline 		same here, game crash when clic on oob air every time. already try reinstall, ram ok, other solution thx

(in reply to cpt flam)
Post #: 6
RE: Problem with Directive 21 - 11/20/2017 9:01:24 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		if you post a report when you post a game error, the developer is looking for common ground why some are and others aren't having a given issue, thanks

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

(in reply to iberunivers)
Post #: 7
RE: Problem with Directive 21 - 11/20/2017 11:36:32 AM   
iberunivers

 

Posts: 12
Joined: 8/29/2013
Status: offline 		DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

Display Devices
---------------
Card name: NVIDIA GeForce GTX 745

nothing there but maybe GTX 745

(in reply to zakblood)
Post #: 8
RE: Problem with Directive 21 - 11/20/2017 12:06:45 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		if you prefer to do it privately send it straight to the developer that's fine, but a blank one is no use to support i'm sorry to say, but here's his name so you can pm him direct ralphtrick

but without it there can only be guessing by me so i won't try

here's a couple of my test pc reports, only info needed if you wish to report is machine id etc, as if you block the name as well, you only making it harder, as one of the issues is names with some languages etc with the character's used in them,...




but a blank one means there is nothing we can do i'm sorry to say other than guess,...

those who wish not to use the sites tech section can always open a tech support ticket and be dealt with that way, which can take longer at busy times as they will be starting off with a blank slate with the user, as everything asked here, will be asked and needed also by them and more,.

http://www.matrixgames.com/forums/tm.asp?m=3901652

as per link ^^ to full staff support.

both of the reports shown are full ones and can be scrolled down right to the end, with the error's included, without, and cut off anywhere means it's not a report, it's a line of txt, where as all the information there gives an impressions of dates and drivers used, and everything else in the system etc etc etc

Attachment (1)

< Message edited by zakblood -- 11/20/2017 12:20:11 PM >

(in reply to iberunivers)
Post #: 9
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