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Pop-up menu right click blank

 
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All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> Pop-up menu right click blank Page: [1]
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Pop-up menu right click blank - 11/19/2017 4:26:15 PM   
DLM936


Posts: 19
Joined: 4/9/2016
Status: offline 		Getting a black "blank box" appearing above popup context menu with each right click when attempting to move units. No setting seems to work on getting this to go away. btw...game is a great improvement.








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< Message edited by DLM936 -- 11/19/2017 4:31:42 PM >
Post #: 1
RE: Pop-up menu right click blank - 11/19/2017 4:33:59 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		ok thanks, can i ask for you to also post a report as well, so the developer can look and see if there's anything which also may point to an issue on the hardware or software side and have attached the image also to the post,.

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum






ah we must have both done it at the same time

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< Message edited by zakblood -- 11/19/2017 4:34:59 PM >

(in reply to DLM936)
Post #: 2
RE: Pop-up menu right click blank - 11/19/2017 4:38:35 PM   
DLM936


Posts: 19
Joined: 4/9/2016
Status: offline 		Thank you very much for checking on this! Attached Dxdiag.

Attachment (1)

(in reply to zakblood)
Post #: 3
RE: Pop-up menu right click blank - 11/19/2017 4:41:44 PM   
Meyer1

 

Posts: 899
Joined: 2/9/2010
Status: offline 		Seems related to this http://www.matrixgames.com/forums/tm.asp?m=4379912
As a work around you could change the "tool tip show" setting to a very high number. (play-player options in the menu)

< Message edited by Meyer1 -- 11/19/2017 4:45:18 PM >

(in reply to DLM936)
Post #: 4
RE: Pop-up menu right click blank - 11/19/2017 4:44:08 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		agreed, and as the developer says, more of a drive issue than a gaming one, but is looking into it all the same seeing if anything can be done code wise, thanks

(in reply to Meyer1)
Post #: 5
RE: Pop-up menu right click blank - 11/19/2017 4:49:11 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		what may help you, as your on the 32bit system

Display Memory: 1635 MB
Dedicated Memory: 356 MB
Shared Memory: 1279 MB

as you're using system memory to give your video card a boost as on it's own it has little use able memory now days at 356mb etc

updating the drivers for the video card for one may help Driver Date/Size: 7/2/2009

plus sound Realtek High Definition Audio Date and Size: 7/2/2009

and free HD space is ok for now, but something you know you need to keep an eye on
Free Space: 77.6 GB

so hopefully with updated drivers and a patch, the issue may go away for you, thanks for the report and sorry for you issues and hope my suggestion help

(in reply to zakblood)
Post #: 6
RE: Pop-up menu right click blank - 11/19/2017 5:17:11 PM   
DLM936


Posts: 19
Joined: 4/9/2016
Status: offline 		Zakblood.... thanks for your suggestions. Unfortunately, it's an older pc and it says it had the latest video drivers installed when I tried to update. I do have another pc that is Win10 where I don't have this problem and will have to use that instead of this one. I really like having the pop-ups as it gives a lot of info at a glance.

(in reply to zakblood)
Post #: 7
RE: Pop-up menu right click blank - 11/19/2017 5:28:25 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		yes agreed, but you may not have the video power to close them down afterwards so get a delay or other issues, as shown on you later pc, which doesn't do the same thing

so sorry about that but glad at least you have another which does work

(in reply to DLM936)
Post #: 8
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