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PBEM Server Communications Error - 1/6/2018 6:31:25 PM   
mroyer

 

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During my very first turn of my very first PBEM game, I encountered the following server communication error. I continued and it seems like it completed the turn, but I'm not certain if there is an issue or whether I've screwed up something as a user, somehow. Anyone else get this error. (I am using v1.10.03 beta).

Thanks for any thoughts,
-Mark R.





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RE: PBEM Server Communications Error - 1/7/2018 2:16:13 AM   
mroyer

 

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Status: offline 		A bit more info.
(1) I can connect and start a PBEM game on the server
(2) I can connect and join a PBEM game started by my partner on the server.
(3) My opponent can connect, start or join, and successfully end his turn on the server.
If I join his finished-turn game, I see his completed turn. If I then execute and end a turn I get the communication error again.

To summarize:
It seems everything is working except that I, and only I, can't end a turn.

-Mark R.

(in reply to mroyer)
Post #: 2
RE: PBEM Server Communications Error - 1/7/2018 2:53:00 AM   
mroyer

 

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Status: offline 		So.... now I'm completely at a loss - I've uninstalled and installed a pristine v1.10.03 beta and still get the error.

Next is probably dropping back to the last official release v1.10

-Mark R.

(in reply to mroyer)
Post #: 3
RE: PBEM Server Communications Error - 1/7/2018 2:18:41 PM   
mroyer

 

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Status: offline 		My opponent and I have dropped back to a pristine v1.10 install - no mods what-so-ever - and still I'm getting the communication error.

I'm out of ideas to try - can't imagine what is going wrong - could my ISP (comcast) be blocking something? Do I need to set up some WiFi/internet port number? I'm feeling like the basic connection is good because I can see other challenges (see figure below), my opponent accepted my challenge, it seems to saves the game to the server properly (at least as nearly as I can tell) - it just won't end the turn without the connection error -5.

The issue appears to be ONLY related to me (not my opponent) finishing a turn.

-Mark R.

(P.S. I'm using Windows 10 on a Surface Pro with docking station and two monitors.)





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< Message edited by mroyer -- 1/7/2018 2:30:49 PM >

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Post #: 4
RE: PBEM Server Communications Error - 1/7/2018 6:53:29 PM   
mroyer

 

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Status: offline 		Okay - more info.
I installed on a different computer (an Alien desktop - a Dell product) running Windows 10 and get the same connection error -5 when ending a turn.

-Mark R.

(in reply to mroyer)
Post #: 5
RE: PBEM Server Communications Error - 1/7/2018 9:58:02 PM   
mroyer

 

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Finally, on the off chance I somehow had corrupted install files, I uninstalled again, downloaded new install files from the Matrix member site and reinstalled pristine. Still same connection error.

I was looking forward to playing this game PBEM, but I guess it's just not to be.

-Mark R.

(in reply to mroyer)
Post #: 6
RE: PBEM Server Communications Error - 1/7/2018 11:24:08 PM   
Taxman66


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From: Columbia, MD. USA
Status: offline 		At a guess, it may be some sort of setting with your ISN, or between you and your ISN. I'm guessing based on the fact that it isn't working across different computers

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Post #: 7
RE: PBEM Server Communications Error - 1/8/2018 12:47:18 AM   
mroyer

 

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quote:

ORIGINAL: Taxman66

At a guess, it may be some sort of setting with your ISN, or between you and your ISN.


Yeah, that's where my thinking keeps going - but were that really the issue I'd expect more severe problems than just not being able to terminate a turn. Besides ending a term, I seem otherwise connected fine - for example. I can see other game offers, I can save a game, or load a game from my opponent (including one he has completed a turn).

Really weird. Maybe the anti net-neutrality giants are targeting the multi-billion dollar war-gaming industry first....

-Mark R.


< Message edited by mroyer -- 1/8/2018 12:48:21 AM >

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Post #: 8
RE: PBEM Server Communications Error - 1/8/2018 7:03:00 PM   
Hubert Cater

 

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Status: offline 		Hi mroyer, sorry to hear about the trouble and it is a strange one indeed... let me look into it further but this will be difficult to trace as this is the first and only report of its kind that I know of where you can consistently not be able to end your turn via PBEM++.

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Post #: 9
RE: PBEM Server Communications Error - 1/8/2018 8:22:51 PM   
mroyer

 

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Status: offline 		Thanks for looking into it Hubert.

Give me some clues what a -5 communication error is related to so I can try to think through whether I'm causing it somehow.

-Mark R.


< Message edited by mroyer -- 1/8/2018 8:32:25 PM >

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Post #: 10
RE: PBEM Server Communications Error - 1/9/2018 7:00:07 PM   
Hubert Cater

 

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Status: offline 		Hi Mark,

The -5 error is related to an HTTP POST command, essentially when the game is attempting to send the latest turn update to the PBEM++ server. However what is odd is that you've mentioned you can save your PBEM++ turn in progress, yet it fails when you complete your turn and the game is then automatically sending the turn to the server.

Hubert

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Post #: 11
RE: PBEM Server Communications Error - 1/9/2018 7:20:35 PM   
mroyer

 

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Status: offline 		Okay, I'll think about that and hunt around my router/cable modem settings for anything odd in that arena.

It is true, and VERY repeatable (like 100% of the time) that I can save a file, but not finish a turn. I too find that very peculiar. I wonder what's different about finishing a turn.

-Mark R.

(in reply to Hubert Cater)
Post #: 12
RE: PBEM Server Communications Error - 1/13/2018 10:00:17 AM   
mroyer

 

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Joined: 3/6/2016
Status: offline 		I cannot get around this error no matter what I try. I've tried turning off my firewall, shutting down WiFi to use hardwired LAN, rebooting router and cable modem, changing security settings in the router and so on - yet the issue persists.

Next, I need to find some sort of hotspot outside my home so I can eliminate my ISP and access point altogether.

-Mark R.

(in reply to mroyer)
Post #: 13
RE: PBEM Server Communications Error - 1/13/2018 12:20:36 PM   
Taxman66


Posts: 1665
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From: Columbia, MD. USA
Status: offline 		Do both computers you tried on have the same antivirus software? Have you tried disabling it?

_____________________________

"Part of the $10 million I spent on gambling, part on booze and part on women. The rest I spent foolishly." - George Raft

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Post #: 14
RE: PBEM Server Communications Error - 1/13/2018 1:16:00 PM   
mroyer

 

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Status: offline 		That's a good thought taxman - I'm not sure - I'll dig into that next.
-Mark R.

(in reply to Taxman66)
Post #: 15
RE: PBEM Server Communications Error - 1/13/2018 7:04:32 PM   
mroyer

 

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Status: offline 		Dorked around with Windows Defender settings/on/off without success.

I wonder if the PBEM files on the server got corrupted early on somehow and that's causing a problem that I keep running into...

-Mark Royer

(in reply to mroyer)
Post #: 16
RE: PBEM Server Communications Error - 1/14/2018 10:54:26 PM   
mroyer

 

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Today I created a new account at Matrix and purchased the SC3 game again under the new name, royerma. I installed on a separate computer and was able to play PBEM between my two pseudonyms, mroyer and royerma, without problem.

So, does that suggest my earlier connection error -5 is on my opponent's side?

-Mark R.

(in reply to mroyer)
Post #: 17
RE: PBEM Server Communications Error - 1/15/2018 7:49:29 PM   
HannoMeier


Posts: 155
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Joined: 8/5/2001
From: Frankfurt, Germany
Status: offline 		I just started my first PBEM game with a friend and got the same -5 error while saving the game. We are both using the latest official patch.
When I shutdown KAspersky, I got the same error message.

Hanno

(in reply to mroyer)
Post #: 18
RE: PBEM Server Communications Error - 1/16/2018 2:19:33 AM   
mroyer

 

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quote:

ORIGINAL: Hanno Meier
got the same -5 error while saving the game.



I'm not alone!!!

(in reply to HannoMeier)
Post #: 19
RE: PBEM Server Communications Error - 1/16/2018 2:27:56 AM   
mroyer

 

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Hanno, Lets try to play a couple dummy turns against each other - I posted a vanilla 1939 Storm over Europe challenge with password "Hanno".

-Mark R.

(in reply to mroyer)
Post #: 20
RE: PBEM Server Communications Error - 1/16/2018 1:27:28 PM   
HannoMeier


Posts: 155
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Joined: 8/5/2001
From: Frankfurt, Germany
Status: offline 		Dear Mark,

will pick up the test turn later this evening.
I have experienced the communications error when I tried to save (this should be possible, right?). To end the turn was possible in my game.

Regards,
Hanno

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Post #: 21
RE: PBEM Server Communications Error - 1/16/2018 2:33:14 PM   
Hubert Cater

 

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Status: offline 		I've just tested on my end again between two pseudonyms and it all worked as expected, saving and ending a turn so I'm still at a loss as to why your one game is giving you problems. Saving might give you a -5 error if the server is having temporary issues while you are attempting to save but it also should not be consistent every time you attempt to save.

Let me know how your test game goes gentlemen and we can go from there,
Hubert


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Post #: 22
RE: PBEM Server Communications Error - 1/16/2018 7:16:31 PM   
HannoMeier


Posts: 155
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Joined: 8/5/2001
From: Frankfurt, Germany
Status: offline 		Dear Mark, I just needed to update to V1.11. When finished, I logged in & could not find your challenge (looking for mroyer). Could you please delete it and maybe setup another Challenge with V1.11?

Regards,
Hanno

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Post #: 23
RE: PBEM Server Communications Error - 1/16/2018 9:11:35 PM   
mroyer

 

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Status: offline 		Yes, I will do that later this evening after I download and install v1.11.
I issued the earlier challenge with v1.10.03 beta, so you won't be able to see it with v1.11.

-Mark R.

(in reply to HannoMeier)
Post #: 24
RE: PBEM Server Communications Error - 1/17/2018 12:16:54 AM   
mroyer

 

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Okay Hanno, the v1.11 challenge is up pw => "Hanno"

(in reply to mroyer)
Post #: 25
RE: PBEM Server Communications Error - 1/17/2018 11:29:17 AM   
mroyer

 

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Status: offline 		Got Hanno's acceptance of the challenge, made a handful of nonsense moves, ended the turn and it concluded WITHOUT THE -5 CONNECTION ERROR!!!

Hanno, see if you can play and finish a nonsense turn.

Now, on to figure out whether the orig problem was (a) fixed by v1.11 or (b) on my original opponents side.

-Mark R.



< Message edited by mroyer -- 1/17/2018 12:54:44 PM >

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Post #: 26
RE: PBEM Server Communications Error - 1/17/2018 8:09:22 PM   
HannoMeier


Posts: 155
Score: 0
Joined: 8/5/2001
From: Frankfurt, Germany
Status: offline 		Also success with me - I got the replay, could save within the turn, load again to continue and the end turn without problems. Each time it was uploaded to the Server.

All done with 1.11.

Mark does my turn also work for you?

Best Regards,
Hanno

(in reply to mroyer)
Post #: 27
RE: PBEM Server Communications Error - 1/17/2018 10:09:46 PM   
mroyer

 

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I will try tonight Hanno when I get home from work.

Hubert:
At the same time as the successful exchange with Hanno, I did the same exact experiment with my original partner and it still failed with connection error -5. So... maybe the problem is on his end? It seems after he touches the challenge, I no longer can finish a turn and get error -5; he never gets an error - very weird.

-Mark R.

(in reply to HannoMeier)
Post #: 28
RE: PBEM Server Communications Error - 1/18/2018 11:28:18 AM   
mroyer

 

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Status: offline 		Okay, my original opponent, E Quigley, and I have reversed the roles - he put up the challenge and when I tried to accept I get a communications error -4. He and I have played games online before without issue (Such as some of the Grigsby games and other Slitherine stuff).

If anyone else wants to try to accept the challenge to see if you get the same error,
the password is "OwenMaeve".





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< Message edited by mroyer -- 1/18/2018 11:36:49 AM >

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RE: PBEM Server Communications Error - 1/18/2018 11:30:26 AM   
mroyer

 

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Joined: 3/6/2016
Status: offline 		. whoops - double identical post

< Message edited by mroyer -- 1/18/2018 11:32:26 AM >

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Post #: 30
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