Will not install game

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Will not install game

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> The Operational Art of War IV >> Tech Support >> Will not install game

Page: [1]

Message

<< Older Topic Newer Topic >>

Will not install game - 4/4/2018 5:44:20 PM

rgb07460

Posts: 104
Joined: 2/14/2012
From: Corpus Christi, Texas
Status: offline

Just purchased the game and after downloading the install process stops after running after 30 seconds. No error message. Tried suggestions on forum for different browser and preferred download manager and still does not finish the download. Any help will be appreciated. Thanks

Post #: 1

RE: Will not install game - 4/4/2018 6:09:23 PM

hingram

Posts: 129
Joined: 2/6/2002
From: SW Virginia
Status: offline

I see two different problems. is that right?

1. I downloaded the game and ran the install. It stopped after 30 seconds.
2. I cannot download the game because it won't finish.

(in reply to rgb07460)

Post #: 2

RE: Will not install game - 4/4/2018 6:39:06 PM

rgb07460

Posts: 104
Joined: 2/14/2012
From: Corpus Christi, Texas
Status: offline

No same one. Starts installing then stops after 30 seconds. Forget #2. Thanks

< Message edited by rgb07460 -- 4/4/2018 6:40:05 PM >

(in reply to hingram)

Post #: 3

RE: Will not install game - 4/4/2018 6:57:53 PM

sPzAbt653

Posts: 9511
Joined: 5/3/2007
From: east coast, usa
Status: offline

If you don't get an error message, how do you know it stops installing after 30 seconds ?

(in reply to rgb07460)

Post #: 4

RE: Will not install game - 4/4/2018 7:56:47 PM

hingram

Posts: 129
Joined: 2/6/2002
From: SW Virginia
Status: offline

Sometimes it means it is awaiting some input from you. Alt-tab all the way through the open apps to see if a pop-up is hidden. 20 seconds is about the time it will ask you for a serial number.
Run it as Administrator in case there is a rights issue.
The file size should be 581,849. You can move the file out of the downloads directory and download it again. See if the file sizes are the same. Make sure you have plenty of hard drive space.
Re-boot and try again. If you don't have an SSD, it will take longer to install. BTDT

(in reply to sPzAbt653)

Post #: 5

RE: Will not install game - 4/4/2018 8:03:23 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

if you have a poor anti virus engine and or don't install as admin on a full administrator permissions pc, it may not work or install at all.

check AV and firewall logs

install and run as admin

add game to AV safelist, white list etc if your not sure, post which you use and i'll link you a guide

any pre requites the game needs, you will have to install, even if on the same day you already installed the same or a later or early version etc.

as always, post a report so at least others know what system you use etc,

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post with first adding the file to a zip, which is then permitted to attach to the forum

< Message edited by zakblood -- 4/4/2018 8:05:00 PM >

(in reply to hingram)

Post #: 6

RE: Will not install game - 4/5/2018 3:32:52 AM

rgb07460

Posts: 104
Joined: 2/14/2012
From: Corpus Christi, Texas
Status: offline

Thanks-Will give it shot tomorrow. I got it to work. It was an old AV that had enable itself after the last windows update. Thanks for your help

< Message edited by rgb07460 -- 4/5/2018 5:14:59 AM >

(in reply to zakblood)

Post #: 7

RE: Will not install game - 4/5/2018 5:50:48 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

glad to hear your sorted and can now enjoy the game

(in reply to rgb07460)

Post #: 8