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Update v1.10.12d

 
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All Forums >> [Current Games From Matrix.] >> [Science Fiction] >> Warhammer® 40,000® Armageddon™ >> Tech Support >> Update v1.10.12d Page: [1]
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Update v1.10.12d - 6/2/2018 7:50:48 AM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		When I tried to apply the latest update, from your home page, I was told I need Steam access, so I had to revert back to my earlier version.

Is there an update available for the non-Steam version of the game, and shouldn't you be making it clearer to users that this is only for Steam? This is the second Armageddon update where this has happened!

_____________________________

Richard
Post #: 1
RE: Update v1.10.12d - 6/2/2018 9:11:23 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		will ask and check why this is happening

(in reply to Cataphract88)
Post #: 2
RE: Update v1.10.12d - 6/2/2018 7:00:06 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Thanks, Zak.

_____________________________

Richard

(in reply to zakblood)
Post #: 3
RE: Update v1.10.12d - 6/2/2018 8:00:45 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		no problem, once everyone is back at work, eg Monday etc should get a answer and reply back asap

(in reply to Cataphract88)
Post #: 4
RE: Update v1.10.12d - 6/7/2018 3:30:18 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Hi Zakblood,

Any news for me on this problem yet?

_____________________________

Richard

(in reply to zakblood)
Post #: 5
RE: Update v1.10.12d - 6/7/2018 4:24:45 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		not atm, will ask again sorry and thanks for reminding me to follow it up

always check the forum links in the members area or site






Attachment (1)

< Message edited by zakblood -- 6/7/2018 4:33:05 PM >

(in reply to Cataphract88)
Post #: 6
RE: Update v1.10.12d - 6/7/2018 4:31:25 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		here you go

http://www.matrixgames.com/products/latestdownloads.asp







Attachment (1)

(in reply to zakblood)
Post #: 7
RE: Update v1.10.12d - 6/7/2018 4:34:01 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		tested working, it's just that i use the steam version so it won't let me use it, but it's not for the steam version anyway, this one, it's the site version only





Attachment (1)

(in reply to zakblood)
Post #: 8
RE: Update v1.10.12d - 6/7/2018 9:23:47 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		I have downloaded the patch from various locations (Member's Area etc), but after the intro screen, it always gives me the same message: 'Steam Client needs to be running'.

I have never played this game on Steam!

_____________________________

Richard

(in reply to zakblood)
Post #: 9
RE: Update v1.10.12d - 6/8/2018 4:30:31 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		what about the one from the link? as that doesn't ask for steam, as shown, clear browser cache before trying mind you, or you may get the same download you had before

(in reply to Cataphract88)
Post #: 10
RE: Update v1.10.12d - 6/8/2018 10:16:14 AM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Yeah, I tried the one from the link (and also the auto-updater), always with a clear browser, but I always get the same negative result.

_____________________________

Richard

(in reply to zakblood)
Post #: 11
RE: Update v1.10.12d - 6/8/2018 10:54:55 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		not got anything from support or can't find anything or anybody else with the same issue either, so something just on your end, for me, as i've tried, open a support ticket and see if they can get / dig a bit deeper into it. good luck, away now for a week so hope you get it sorted, and will check in when i'm back

(in reply to Cataphract88)
Post #: 12
RE: Update v1.10.12d - 6/8/2018 4:23:14 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Thanks for looking into this for me, Zakblood, I've done what you suggest.

Enjoy your week!

_____________________________

Richard

(in reply to zakblood)
Post #: 13
RE: Update v1.10.12d - 6/10/2018 11:23:03 AM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline 		Hi, I have the exact same issue !
I wasn't saying anything because I was thinking it would be solved quickly, but you're not alone Cataphract88

I tried to install again the update through your latest link zakblood, but nothing changed. And I must add that I don't even have a Steam account, and so never installed the Steam client on my comp' (I'm a DRM-free guy :)).




EDIT : I tried to uninstall totally the game and reinstall it from scratch without any DLC, trying to launch the game after each file installation :
- WH_Armageddon_SetupRelease_100.exe -> OK
- WH-Armageddon-UpdateComp-v11012b.exe -> OK
- WH-Armageddon-UpdateComp-v11012d.exe -> Steam Issue

EDIT2 : I tried again to uninstall it totally. Installed WH_Armageddon_SetupRelease_100.exe -> OK. Used the auto-updater : leads to same issue with Steam.

EDIT 3 : Okay, I sent a message to support explaining things :) I'll let know what are the news as soon as there are some !
And thanks zakblood for your help by the way :)

Attachment (1)

< Message edited by Splatsch -- 6/10/2018 12:57:06 PM >

(in reply to Cataphract88)
Post #: 14
RE: Update v1.10.12d - 6/10/2018 7:16:40 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Hi Splatsch,

Just to let you know that I got the following response, after I raised the problem with Support:

'This a bug and we are waiting that the developer fixes the issue so that we can remaster the file and fix the issue'.

So, it's down to the devs now.

_____________________________

Richard

(in reply to Splatsch)
Post #: 15
RE: Update v1.10.12d - 6/10/2018 7:25:49 PM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline 		Hi :)
Thanks for the info !
I just received a similar answer from the support too, telling that they're on it and that they will say to me when it's fixed.

We only have to be patient now :)

(in reply to Cataphract88)
Post #: 16
RE: Update v1.10.12d - 6/22/2018 4:09:59 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Any word on that fix yet? As the game won't work like this.

_____________________________

Richard

(in reply to Splatsch)
Post #: 17
RE: Update v1.10.12d - 6/22/2018 4:24:14 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		will add a note as office is closed atm and see what they say, sorry about this

(in reply to Cataphract88)
Post #: 18
RE: Update v1.10.12d - 6/22/2018 8:13:37 PM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline 		Thanks for your help

(in reply to zakblood)
Post #: 19
RE: Update v1.10.12d - 6/22/2018 11:36:12 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline
quote:

ORIGINAL: Splatsch

Thanks for your help

+1

_____________________________

Richard

(in reply to Splatsch)
Post #: 20
RE: Update v1.10.12d - 7/28/2018 11:03:29 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		More than a month later and still nothing!

_____________________________

Richard

(in reply to Cataphract88)
Post #: 21
RE: Update v1.10.12d - 7/30/2018 9:22:30 AM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline
quote:

ORIGINAL: Cataphract88

More than a month later and still nothing!

Yep :S
Have you contacted support again ? If not, I'll do it to remind them that we're still waiting and that we still can't play the game :/

(in reply to Cataphract88)
Post #: 22
RE: Update v1.10.12d - 7/30/2018 10:19:59 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		I have sent a reminder to Support.

_____________________________

Richard

(in reply to Splatsch)
Post #: 23
RE: Update v1.10.12d - 7/30/2018 10:55:03 PM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline 		Okay !
Let's hope they'll send a fix soon.

(in reply to Cataphract88)
Post #: 24
RE: Update v1.10.12d - 7/31/2018 9:28:20 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		I'm so sorry guys. My fault! I forgot to tell in this thread, that the issue has already been fixed.

(in reply to Splatsch)
Post #: 25
RE: Update v1.10.12d - 7/31/2018 8:37:08 PM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline 		Ahah, this kind of things may happens, no problem ;)

I downloaded the latest version and tried it without and with DLC's : issue totally solved in both cases !
Thank you very much for this :)

...now time to obliterate some Orks again

(in reply to VPaulus)
Post #: 26
RE: Update v1.10.12d - 8/1/2018 10:53:45 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		Thanks for the fix, my game is working again now. The only puzzling thing is that the intro video has shrunk to the top left-hand quarter of the screen, and I cannot see why this has happened.

_____________________________

Richard

(in reply to VPaulus)
Post #: 27
RE: Update v1.10.12d - 8/13/2018 12:43:16 AM   
Splatsch

 

Posts: 103
Joined: 12/27/2016
From: France
Status: offline 		I don't encounter the issue, so I won't be able to try to help you here :/
Hope you'll still be able to play without issue (and find an explanation & a fix) !

(in reply to Cataphract88)
Post #: 28
RE: Update v1.10.12d - 8/13/2018 5:08:22 PM   
Cataphract88


Posts: 728
Joined: 10/5/2012
From: Britannia
Status: offline 		I'm not too bothered, more puzzled , after all I've seen the opening vid many times before and the game works fine now.

_____________________________

Richard

(in reply to Splatsch)
Post #: 29
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