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RE: Matrix goes the extra mile

 
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RE: Matrix goes the extra mile - 6/23/2013 6:33:25 PM   
Missouri_Rebel


Posts: 3065
Joined: 6/19/2006
From: Southern Missouri
Status: offline 		Used my first Help Desk Ticket. For some reason a game of mine wasn't registered and when I looked on my data space where I keep a copies of the originals renamed with the serials it was missing.

So I fill out a ticket for my 3 year old game with only a name used to purchase and 1 day later Paulo Costa from The Slitherine Group resolves it with the correct serial # and a new dl link.

Thank you Paulo and Matrix.

mo reb

< Message edited by Missouri_Rebel -- 6/23/2013 6:34:06 PM >

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Post #: 61
RE: Matrix goes the extra mile - 5/9/2015 7:26:19 AM   
Stefen10

 

Posts: 1
Joined: 5/9/2015
Status: offline 		You know I always found it interesting!

(in reply to 1_Lzard)
Post #: 62
RE: Matrix goes the extra mile - 7/30/2015 9:48:22 PM   
Tazak

 

Posts: 1452
Joined: 9/3/2011
Status: offline 		Recently had cause to use Matrix support (single sign on issue), Joe was nothing but patient with me, replied like a human (unlike a lot of copy/paste responses some companies use), one of the best support team interactions I've had.

Thanks Matrix/Joe

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Post #: 63
RE: Matrix goes the extra mile - 9/1/2015 4:13:10 PM   
tcarusil

 

Posts: 210
Joined: 5/1/2011
From: Indianapolis, IN
Status: offline 		A tip of the cap the Matrix. I encountered a problem with a game over the weekend. Sent a help ticket and Matrix promptly responded and after an exchange of info provided a solution. Where else can you get such dedicated support? Nowhere. Thanks Matrix.

TomC

(in reply to Tazak)
Post #: 64
RE: Matrix goes the extra mile - 2/1/2016 6:56:10 PM   
waltero


Posts: 202
Joined: 1/24/2008
From: Alaska
Status: offline 		Yah, Slitherine is great.

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other than that, How was the play?

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Post #: 65
RE: Matrix goes the extra mile - 7/20/2016 3:13:19 PM   
lionel1957


Posts: 68
Joined: 2/26/2007
Status: offline 		At last count I own 57 matrix games! Technical service is excellent! Great company. They are my number one and preferred game purchasing site!!!! I just wish I could find more time to play all 57 of the games! :)

(in reply to madgamer2)
Post #: 66
RE: Matrix goes the extra mile - 7/20/2016 3:55:31 PM   
Phatguy

 

Posts: 1348
Joined: 3/1/2006
From: Buffalo,ny
Status: offline 		I prefer to buy hard copies along with downloads. The few games I bought downloads for I misplaced the invoices/emails etc etc when I switched pcs and now I dont play them...sigh

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Post #: 67
RE: Matrix goes the extra mile - 7/20/2016 6:02:10 PM   
Capitaine

 

Posts: 1043
Joined: 1/15/2002
Status: offline
quote:

ORIGINAL: apathetic lurker

I prefer to buy hard copies along with downloads. The few games I bought downloads for I misplaced the invoices/emails etc etc when I switched pcs and now I dont play them...sigh


Most of the time your key code is recorded in your members area account, and you can register your key codes there too. No reason you have to rely on your original email for the code.

(in reply to Phatguy)
Post #: 68
RE: Matrix goes the extra mile - 7/20/2016 8:17:08 PM   
lionel1957


Posts: 68
Joined: 2/26/2007
Status: offline 		Lurker,

You can submit a ticket via customer service for a new serial number. You just need to verify your purchase when you submit a ticket.

(in reply to Capitaine)
Post #: 69
RE: Matrix goes the extra mile - 8/26/2016 1:37:50 AM   
Zap


Posts: 3639
Joined: 12/6/2004
From: LAS VEGAS TAKE A CHANCE
Status: offline 		Thanks, to the service team. A little late but not unnoticed. Joe miller back in 2014 you responded to my request for a link to the CS series. I finally saw it today and downloaded it. I know don't know how I missed it until now

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Post #: 70
RE: Matrix goes the extra mile - 8/30/2016 9:50:58 PM   
Mylesmata

 

Posts: 56
Joined: 2/27/2016
From: UK
Status: offline 		I also want to give a hearty slap on the back to Matrix, particularly Joe Miller who has been particularly patient with me sorting out some account issues.

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Post #: 71
RE: Matrix goes the extra mile - 10/26/2016 7:20:54 PM   
shahram


Posts: 7
Joined: 4/8/2016
Status: offline 		Matrix games customer service has helped me out time and time again despite my occasional (and embarrassing) absent-mindedness. You guys have been consistently great and it needs to be said more often. Thank you.

(in reply to 1_Lzard)
Post #: 72
RE: Matrix goes the extra mile - 12/27/2016 6:46:44 PM   
zeus45601

 

Posts: 1
Joined: 1/11/2015
Status: offline 		Isn't it about time that someone with Matrix games or whoever owns the rights to "War in the Pacific - Admiral Edition", make us a Windows 10 version of the game that incorporates all the patches, wide screens, fast scrolling maps and I wouldn't mind seeing the slow cheesy graphics of ship battles and air fights removed from the game since it appears most all the die hard player turn them off to speed up the turn play. All the so called patches are driving me crazy and I just want to boot up and play. If other players are still using an older OSs then they can stick with loading all the patched versions, but most of the gamers are up to date with Windows 10 and a newly written WITP-AE should have the patches incorporated and anything else new our game players would like to see in our wargames. I would love to see all the Gary Grimsby games updated for a new/younger generation of wargamers who have the latest OSs to latch onto which could perhaps expand our player groups and make all the games more playable for young and old. This might be a good time to have a round table discussion on comments from old forum messages re-thought out and if approved, make a great new version of our favorite games. With a competent programmer redo'ing the old games Matrix can't help but get their money back in new sales and probably more.

Jay

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Post #: 73
RE: Matrix goes the extra mile - 12/28/2016 3:09:02 AM   
aaatoysandmore

 

Posts: 2848
Joined: 9/11/2013
Status: offline 		I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.

(in reply to zeus45601)
Post #: 74
RE: Matrix goes the extra mile - 12/28/2016 10:35:49 AM   
wings7


Posts: 4591
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline
quote:

ORIGINAL: aaatoysandmore

I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.


Looks like you don't play many games...

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Post #: 75
RE: Matrix goes the extra mile - 12/28/2016 11:42:19 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: wings7


quote:

ORIGINAL: aaatoysandmore

I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.


Looks like you don't play many games...


guys... please. Christmas truce?

(in reply to wings7)
Post #: 76
RE: Matrix goes the extra mile - 12/28/2016 3:34:47 PM   
IslandInland


Posts: 891
Joined: 12/8/2014
From: YORKSHIRE
Status: offline
quote:

ORIGINAL: VPaulus


quote:

ORIGINAL: wings7


quote:

ORIGINAL: aaatoysandmore

I think you better look at the numbers of the "millions" that are still using Windows XP. So, I wouldn't say "most" have upgraded to Windows 10. I know I won't until I am forced to. I'm still at Vista 64 and it works fine for all the games I care to play.


Looks like you don't play many games...


guys... please. Christmas truce?




https://www.youtube.com/watch?v=J7ErrZ-ipoE





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War In The East 2 Beta Tester and
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XXXCorps

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Post #: 77
RE: Matrix goes the extra mile - 12/28/2016 4:32:41 PM   
wings7


Posts: 4591
Joined: 8/11/2003
From: Phoenix, Arizona
Status: offline
quote:

ORIGINAL: XXXCorps

https://www.youtube.com/watch?v=J7ErrZ-ipoE





A great video and song from Paul...thanks and Happy New Year!


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Post #: 78
RE: Matrix goes the extra mile - 12/29/2016 1:51:53 PM   
IslandInland


Posts: 891
Joined: 12/8/2014
From: YORKSHIRE
Status: offline
quote:

ORIGINAL: wings7


quote:

ORIGINAL: XXXCorps

https://www.youtube.com/watch?v=J7ErrZ-ipoE





A great video and song from Paul...thanks and Happy New Year!



Same to you. I'd forgotten how good that song is and the video is excellent. Paul is a pretty good actor.



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War In The East 2 Beta Tester and
War In The West Operation Torch Beta Tester
XXXCorps

(in reply to wings7)
Post #: 79
RE: Matrix goes the extra mile - 4/21/2017 3:45:34 PM   
JessK

 

Posts: 14
Joined: 4/20/2017
Status: offline 		my two-cents about the support team. always there to help with any question. had some trouble downloading the game - got a detailed answer immediately. it's so rare nowadays really. THANKS, MATRIX!

(in reply to IslandInland)
Post #: 80
RE: Matrix goes the extra mile - 12/24/2017 6:11:22 PM   
athineos


Posts: 146
Joined: 1/6/2017
From: Kansas City, USA
Status: offline 		They do have an excellent customer service and I will support them as long as they keep it up. Good job Matrix!!!

(in reply to JessK)
Post #: 81
RE: Matrix goes the extra mile - 6/13/2018 2:00:05 PM   
batshead

 

Posts: 1
Joined: 6/13/2018
Status: offline 		Hi everyone & anyone. Yes, The Campaign series of John Tiller is a remarkable strategy game, and the new 2.02 download has allowed me to start playing the campaigns again. However, I noticed in the Menus that the option to allow your units to move fast, and so increase the game speed, has disappeared!!! Can anyone help me please? Ta.

(in reply to madgamer2)
Post #: 82
RE: Matrix goes the extra mile - 10/16/2018 2:02:13 PM   
vivek3636

 

Posts: 1
Joined: 10/16/2018
From: jodhpur
Status: offline 		I've been downloading games at Matrix since mine childhood[code][/code]. That is some 19 or 20 downloaded games with absolutely no problems over the past five years. Its been a great run and I fully expect it to continue.

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Post #: 83
RE: Matrix goes the extra mile - 11/5/2018 12:11:02 PM   
Oberst_Klink

 

Posts: 4778
Joined: 2/10/2008
From: Germany
Status: offline
quote:

ORIGINAL: batshead

Hi everyone & anyone. Yes, The Campaign series of John Tiller is a remarkable strategy game, and the new 2.02 download has allowed me to start playing the campaigns again. However, I noticed in the Menus that the option to allow your units to move fast, and so increase the game speed, has disappeared!!! Can anyone help me please? Ta.

Check this (screenshot); also have a look at the sneak previews of EastFrontIII by CSLegion.

http://www.matrixgames.com/forums/tm.asp?m=4548157

Klink, Oberst




Attachment (1)

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Post #: 84
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