Another Game Won't Start Problem

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

Another Game Won't Start Problem

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> Distant Worlds 1 Series >> Tech Support >> Another Game Won't Start Problem

Page: [1]

Message

<< Older Topic Newer Topic >>

Another Game Won't Start Problem - 9/2/2018 10:32:37 PM

AcePylut

Posts: 1494
Joined: 3/19/2004
Status: offline

I've had DWU for a while... got a new hard drive about 6 months ago, reinstalled everything. Worked fine. Hadn't played in bout 4 months though, went to fire up DWU, nothing happens. I set the playmovie to 0. I've tried running it from Matrix folder, the quick start menu, and the regular launcher. I've done it all in Admin mode. Uninstalled and reinstalled game. Updated all my drivers.

All that happens is that when I click on the launcher to run the game... the "circle" spins for about 1 second, then nothing.

Here's my dxdiag file. As always any help would be appreciated.

Attachment (1)

_____________________________

Post #: 1

RE: Another Game Won't Start Problem - 9/3/2018 9:26:02 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Please check if you have any file named DW_CrashDump.txt and attach it to your message. You can find that file at your Windows documents folder at:
....\Documents\My Games\Distant Worlds Universe

(in reply to AcePylut)

Post #: 2

RE: Another Game Won't Start Problem - 9/3/2018 3:11:37 PM

AcePylut

Posts: 1494
Joined: 3/19/2004
Status: offline

Here you go.. thanks!

Attachment (1)

_____________________________

(in reply to VPaulus)

Post #: 3

RE: Another Game Won't Start Problem - 9/4/2018 9:35:44 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Ensure that you have Windows Media Player and IE11 installed and enabled. You can check these at:

Control Panel > Programs and Features > Windows Features > Media Features > Windows Media Player
Control Panel > Programs and Features > Windows Features > Internet Explorer 11

Also Direct Play needs to be activated:
Control Panel>Programs and Features>Turn Windows features on or off

Under "Legacy Components" ensure that "Direct Play" is ticked on.

(in reply to AcePylut)

Post #: 4

RE: Another Game Won't Start Problem - 9/4/2018 3:49:55 PM

AcePylut

Posts: 1494
Joined: 3/19/2004
Status: offline

Do I have to have IE11? Because I absolutely do not want that on my PC. I"ll look at Windows Media Player and the Direct Play - but IE11, I don't know why that would be necessary.

_____________________________

(in reply to VPaulus)

Post #: 5

RE: Another Game Won't Start Problem - 9/5/2018 12:50:29 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Yes, the game uses IE11 libraries for the Galactopedia, so you need to have it installed even if you don't use it.
It's a product requirement listed in the game product's page:
http://www.matrixgames.com/products/product.asp?gid=515

(in reply to AcePylut)

Post #: 6

RE: Another Game Won't Start Problem - 9/6/2018 2:31:59 AM

AcePylut

Posts: 1494
Joined: 3/19/2004
Status: offline

Roger that. I"ll give it a whirl and see what happens!

_____________________________

(in reply to VPaulus)

Post #: 7

RE: Another Game Won't Start Problem - 9/6/2018 2:51:00 AM

AcePylut

Posts: 1494
Joined: 3/19/2004
Status: offline

Activating IE11 and Windows Media Player did the trick, she works now! Thanks!

_____________________________