[RESOLVED] CMANO has constant hangs and crashes.

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[RESOLVED] CMANO has constant hangs and crashes.

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED] CMANO has constant hangs and crashes.

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[RESOLVED] CMANO has constant hangs and crashes. - 12/16/2018 9:50:27 AM

rysgame

Posts: 15
Joined: 12/16/2018
Status: offline

CMANO was running fine and then it wasn't. I am not sure if it was a update or something.

Errors gives no number etc, just a hard hang. Task Manager does not report it as "not responding" and the CPU/RAM/Disk usage is normal, no apparent memory leak or it bottlenecking.

Sometimes clicking the taskbar icon for CMANO will force it to minimize, then bringing back up has fixed it. But this has less than a 25% success rate.

I tried validating game files (steam version + chains of war, also steam version) it said 2 failed to validate, and reaquired them. I relaunch and had to had kill with TM after about 5min, I then revalidated, and it was AGAIN missing 2 files.

I am playing on a mission I made that has less than 25 units at any given time. Mixture of sea units, air, land, and facilities. All amount cause the hang. I have even loaded a blank scenario with no units, and it will hang after a bit.
I am at the latest DB edition, but this issue occurs on all DBs I have tried to use up to this point.

I am not sure what is wrong. Google has not overly helped. I am now reinstalling CMANO + Chains of War (Steam Edition) and it is 4 Gbs in size, I thought I remembered it only being a few MBs

Playing on a Microsoft Surface Pro (4)

Integrated Graphics

i5-7300U 2.6Ghz
8GB RAM

< Message edited by Dimitris -- 1/23/2019 10:53:24 AM >

Post #: 1

RE: CMANO has constant hangs and crashes. - 12/16/2018 10:11:04 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

quote:

OS: Windows XP SP3 / Vista / 7 / 8/10
CPU: 1 GHz (Dual-core Pentium and above recommended)
RAM: 1 GB (2GB+ recommended)
Video/Graphics: DirectX 9.0c compatible video card with 16 MB RAM
Sound: Compatible sound card
Hard disk space: 10 GB Free
DVD-ROM: Yes, for boxed version
DirectX version: DirectX 9.0c (Suitable Direct-X version bundled with game)
Additional Note: Requires Windows Media Player

while a tablet does meet the min req regarding spec, there are a few issues with it,

one, it's a low powered device, meaning, it cuts the CPU and GPU down to save battery life

it has Intergrated Graphics, which again means it uses shared memory with the base memory, so less for windows and for the game, that's still ok as 8gb should be more than enough, but and it's a big but, Integrated Graphics also means it's using the CPU to do a job of a GPU, so a already slowed down low powered CPU being asked to do the job of 2, a CPU and dedicated card, which would have had on extra faster ram, so your on to a lower powered device which does what i can, net and doc use, not really and wasn't designed for gaming, while many simple games work fine with them, some don't.

as you haven't mentioned the model year etc, it's hard to know the full spec and what O/S it runs, but as long as it supports DirectX 9.0c (Suitable Direct-X version bundled with game) and also you have installed Windows Media Player and if on windows 10 also direct play, which is disabled by default on windows 10, the game should work.

if it doesn't you have more than likely a hardware issue,

easy option is to disable almost everything at start up and retry and see if something which is working or was working in the background stops a given process from running etc

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< Message edited by zakblood -- 12/16/2018 10:13:49 AM >

(in reply to rysgame)

Post #: 2

RE: CMANO has constant hangs and crashes. - 12/16/2018 10:12:47 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

so next question and welcome to the forum btw, a report may help

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum.

(in reply to zakblood)

Post #: 3

RE: CMANO has constant hangs and crashes. - 12/16/2018 10:24:52 AM

rysgame

Posts: 15
Joined: 12/16/2018
Status: offline

Thank you for the assistance, I am trying to post the .txt file but I keep getting an error saying I cannot do it for 7 days from my 10th post.

(in reply to zakblood)

Post #: 4

RE: CMANO has constant hangs and crashes. - 12/16/2018 10:58:09 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

yes site protection kicking in for anti spammers etc, just send me as a personal mail then and i'll attach it for you

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< Message edited by zakblood -- 12/16/2018 11:28:47 AM >

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Post #: 5

RE: CMANO has constant hangs and crashes. - 12/16/2018 11:32:27 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

Operating System: Windows 10 Pro 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Model: Surface Pro
Processor: Intel(R) Core(TM) i5-7300U CPU @ 2.60GHz (4 CPUs), ~2.7GHz
Memory: 8192MB RAM
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 192 DPI (200 percent)

Card name: Intel(R) HD Graphics 620
Display Memory: 4186 MB
Dedicated Memory: 128 MB
Shared Memory: 4058 MB
Current Mode: 2736 x 1824 (32 bit) (59Hz)

Monitor Id: LGD0555
Native Mode: 2736 x 1824(p) (59.959Hz)
Output Type: Internal
Driver Date/Size: 5/25/2018

Drive: C:
Free Space: 28.6 GB

File System: NTFS
Model: INTEL SSDPEBKF128G7

(in reply to zakblood)

Post #: 6

RE: CMANO has constant hangs and crashes. - 12/16/2018 11:34:02 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

so my advice, as it's windows 10

limit the amount of programs pre loaded in start up,

what's needed by default is what i've shown above

steam and you're built in AV, and that's it,...

enable the legacy components which are disabled by default in windows 10, even if this game doesn't or may not use it, others will and does little to impact anything else

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< Message edited by zakblood -- 12/16/2018 11:35:59 AM >

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RE: CMANO has constant hangs and crashes. - 12/16/2018 11:37:10 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

make sure windows media player is installed, by default on windows 10, it's not, it comes pre loaded, but not pre installed, you don't even have to use it or have it set to default, it just needs to be enabled / installed etc

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RE: CMANO has constant hangs and crashes. - 12/16/2018 11:37:56 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

as it's a tablet, same as a laptop, same rules apply

run off mains for the game when you can

and make sure it uses full power mode not no save the tree power saving mode, which needs to be disabled for game play, unless you wish to use 25% or less of the CPU / GPU combo power etc

which turns the I5 down to a I3, so and even slower CPU than it is already,...

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< Message edited by zakblood -- 12/16/2018 11:40:18 AM >

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Post #: 9

RE: CMANO has constant hangs and crashes. - 12/16/2018 11:41:53 AM

zakblood

Posts: 22687
Joined: 10/4/2012
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performance issues aside, you need to use the max of what you have to not have system hangs on laptops and tablets and not let windows run it, or it can and does slow the whole lot down, when the game wishes for more of what you have, not less of it

as the drive in the tablet is a SDD, means it doesn't do so well and isn't needed, put a 0 in the sleep mode for it, as you don't want it to go to sleep at all while the game is running, as if it's not used at the time, eg the drive, windows can force it to sleep, so when the game wants to use it, it has to be woken up, then the game hangs waiting, same as screen saver and any power saving mode used when a game is running.

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< Message edited by zakblood -- 12/16/2018 11:44:11 AM >

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Post #: 10

RE: CMANO has constant hangs and crashes. - 12/16/2018 11:45:04 AM

zakblood

Posts: 22687
Joined: 10/4/2012
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some things which come with windows which aren't installed by default need adding, and others on the next post need imo disabling

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RE: CMANO has constant hangs and crashes. - 12/16/2018 11:45:31 AM

zakblood

Posts: 22687
Joined: 10/4/2012
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so the disabling part now

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Post #: 12

RE: CMANO has constant hangs and crashes. - 12/16/2018 11:47:51 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

so now you will have free'ed up more resources and enabled the correct files and programs to have more power for the game

now all you need to do is run steam and the game as admin

quote:

Also besides running the game as admin, you might also have to run Steam client.

How to Run Steam as Administrator:

- Navigate your Steam installation file (By default, it is in C:\Program Files (x86)\Steam).
- Right-click the Steam executable.
- Follow the above steps to set it to Run as Administrator.
- Restart Steam.

and you may find the game hangs less if at all, good luck

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Post #: 13

RE: CMANO has constant hangs and crashes. - 12/16/2018 12:02:14 PM

rysgame

Posts: 15
Joined: 12/16/2018
Status: offline

Thanks for all your help, once reinstall is done I will give it a whirl, and see what happens. Sadly my power options are VERY limited. Nowhere near as many options as that, and balanced is the only setting I have available. Even in advanced settings I cannot play with hard disk or anything under power as I usually would with a normal PC or Laptop. Like I said in a previous post, what makes me wonder is why in the past few days it just started.

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Post #: 14

RE: CMANO has constant hangs and crashes. - 12/16/2018 12:30:55 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

quote:

ORIGINAL: rysgame

Thank you for the assistance, I am trying to post the .txt file but I keep getting an error saying I cannot do it for 7 days from my 10th post.

You can now post without restrictions.

(in reply to rysgame)

Post #: 15

RE: CMANO has constant hangs and crashes. - 12/16/2018 12:51:12 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

quote:

ORIGINAL: rysgame

Thanks for all your help, once reinstall is done I will give it a whirl, and see what happens. Sadly my power options are VERY limited. Nowhere near as many options as that, and balanced is the only setting I have available. Even in advanced settings I cannot play with hard disk or anything under power as I usually would with a normal PC or Laptop. Like I said in a previous post, what makes me wonder is why in the past few days it just started.

that is anyone guess, could have been an update, but if it worked before ok and now it doesn't, most of my options won't do little in this regards, as mine are general tips and advice, hope the reinstall fixes what ever was broken and none of mine are needed then, good luck

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Post #: 16

RE: CMANO has constant hangs and crashes. - 12/16/2018 4:30:44 PM

Dimitris

Posts: 13282
Joined: 7/31/2005
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If your copy is on Steam, have a look at NimrodX's Steam checklist: https://steamcommunity.com/sharedfiles/filedetails/?id=1374061499 (section "Necessary Workarounds and Avoiding Technical Problems").

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RE: CMANO has constant hangs and crashes. - 12/23/2018 10:18:55 AM

Dimitris

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Any update on this?

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RE: CMANO has constant hangs and crashes. - 1/22/2019 6:46:45 AM

Dimitris

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Any update on this? Has it been resolved ?

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RE: CMANO has constant hangs and crashes. - 1/23/2019 10:53:10 AM

Dimitris

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Marking as resolved.

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED] CMANO has constant hangs and crashes.

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