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Crash after saving GC, Patch 6.00.00

 
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Crash after saving GC, Patch 6.00.00 - 11/13/2018 12:09:11 PM   
Zaharius

 

Posts: 3
Joined: 11/13/2018
Status: offline 		Games crash after saving Grand Campaign (or Campaign or even Operation). After deleting savegame in Documents game run fine to moment when you start Campaign, win (or lose) and save the progress, after that game crash until deleting savegame. Windows 7 64bit. Patch

< Message edited by Zaharius -- 11/13/2018 12:11:45 PM >
Post #: 1
RE: Crash after saving GC, Patch 6.00.00 - 11/13/2018 5:03:15 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		Is it possible that your AV is preventing writing to the Documents folder? Also, are you running any file syncing software that could be affecting the LSA folder?

Cheers

Pip


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(in reply to Zaharius)
Post #: 2
RE: Crash after saving GC, Patch 6.00.00 - 11/13/2018 6:11:18 PM   
Zaharius

 

Posts: 3
Joined: 11/13/2018
Status: offline 		No AV installed and no Syncing program.

(in reply to PipFromSlitherine)
Post #: 3
RE: Crash after saving GC, Patch 6.00.00 - 11/13/2018 6:29:56 PM   
Zaharius

 

Posts: 3
Joined: 11/13/2018
Status: offline 		On 5.60 works fine, saving GC dont crash app. On 6.00.00 works fine with saves from 5.60 but still crash after making save on 6.00.00

(in reply to Zaharius)
Post #: 4
RE: Crash after saving GC, Patch 6.00.00 - 11/14/2018 3:03:46 PM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		The new version saves to Documents rather than into the install folder as the old version did. Is your Documents folder somewhere other than the default placement?

Cheers

Pip


< Message edited by PipFromSlitherine -- 11/14/2018 3:04:31 PM >

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Post #: 5
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 12:14:44 PM   
Rabbit Fufu

 

Posts: 4
Joined: 11/24/2018
Status: offline 		I am also having this problem

My ‘My Documents’ folder is not in the Windows 10 default location and it would not be my preference to change this.

I purchased and installed the game last night.

CC game installed to C:\
I start and save a game and it saves it to
C:\Users\myusername\OneDrive\Documents\My Games\CloseCombatLastStandArnhem\Games\Save

How can I work around this?

(in reply to PipFromSlitherine)
Post #: 6
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 12:21:33 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		welcome to the board and forum btw, and sorry for the late welcome

there is no way of giving the game permissions to save to one drive, or cloud or even a NAS drive as it's not a physical drive on your location, so imo unless the developer says other wise, there is no work around



< Message edited by zakblood -- 11/24/2018 1:29:12 PM >

(in reply to Rabbit Fufu)
Post #: 7
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 12:25:12 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		while telling windows 10 to do it is one thing, to get any game to follow suit is another, unless design from the start to support offline or cloud / one driver or external saving protocols 

https://www.thewindowsclub.com/cannot-save-files-onedrive-folder-upgrading-windows-10


then again most games don't support it with windows xp, 7/8 and now 10 either

(in reply to zakblood)
Post #: 8
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 12:53:34 PM   
Rabbit Fufu

 

Posts: 4
Joined: 11/24/2018
Status: offline 		Thank you for the quick reply.

OneDrive is on my hard drive, it appears just to be a directory name, and the game is able to write the save to that sub directory. I can go into explorer and see it. The game does not crash when I hit save

Its when I launch game and hit 'Play' that it seems to be trying to find my progress so far and the files are not where they expect to be. As a test I would like to move the save files to the subdir that CC expects them to be in. But i don't know where that is.

Also looking at Windows 10 I seem to have the ability to change environment variables (Settings/System/Advanced/Environment).

(in reply to zakblood)
Post #: 9
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 1:05:40 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		if you install the game by default and into the a working default doc's folder and structure and don't use one drive, eg unless your using it to backup your docs etc in which can you will need one drive help on how to do it, as i for one can't help on solutions for other apps and programs, game works fine on windows 10, if you complicate it and alter it, it may or may not, there are no solutions for these if you follow my guide and use the game as designed, it works flawlessly, adding anything else into the mix, poor AV programs or other apps and programs, then there is a % chance it won't, this is why we recommend the default way for everything, a way that does work.

i'm sorry to say, you can try staff support, but i was hazard a guess that they will explain the same thing and just repeat what i've already mentioned.

http://www.matrixgames.com/forums/tm.asp?m=4190946

here is my guide for installing on windows 10, like i've said it works right out of the box on the latest version.

my tips guide for windows 10 and Nvidia driver installing is below.

http://www.matrixgames.com/forums/tm.asp?m=4491486

for Nvidia

http://www.matrixgames.com/forums/tm.asp?m=4454024

windows 10 tips above ^^

(in reply to Rabbit Fufu)
Post #: 10
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 1:09:58 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline
quote:

Its when I launch game and hit 'Play' that it seems to be trying to find my progress so far and the files are not where they expect to be. As a test I would like to move the save files to the subdir that CC expects them to be in. But i don't know where that is.


installing the game as admin, eg right click install as admin, then right click run as admin sets up the correct permissions to install and run on windows 10,

if your using one drive for backups etc, it may have permissions to upload to the cloud, and even let the game save to it, but yes on reloading the same save back into the game, as it seems to be where the error is, doesn't have the same level of permissions to run, which is why it crashes

(in reply to Rabbit Fufu)
Post #: 11
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 1:17:31 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		so unless you wish to search one drive help and support pages on how to configure it for saving and giving it the correct user rights for the game as well, as it will mean not only altering the permissions but paths as well, good luck,. as i'm not sure how you'd do it either, as you would need not only a working knowledge of the default paths and permissions but also the paths as well, to alter before hand, then and only then attempt to do it and fingers crossed it worked, it would be easier imo to forget it and uninstall it, and install it again correctly, and see if that helps, if not, then alter the default install and save it to elsewhere, eg C:\ Games etc and then hope installing as admin to a new none default place alters the path to the saves as well, which if it does, it will make on the administrator install, hopefully, if not, then i have no idea i'm sorry to say and can't help

(in reply to zakblood)
Post #: 12
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 1:20:34 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 
https://support.office.com/en-us/article/files-save-to-onedrive-by-default-in-windows-10-33da0077-770c-4bda-b61e-8c8e8ca70ac7


one drive support help pages

(in reply to zakblood)
Post #: 13
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 2:56:46 PM   
Rabbit Fufu

 

Posts: 4
Joined: 11/24/2018
Status: offline 		Thank you again for all the attention to my problem. I have reinstalled the game using all you Windows 10 installer pointers , running as admin at all places.

I do not 'run' onedrive on my computer. its not executing. also i can disconnect my internet and still get to onedrive directories. so while onedrive may be doing things security wise, its not an issue of finding a path to it.

i can play games, i can save games, i can search my drive and see my saves. its when i relaunch i crash. so if i can just play the entire Grand Campaign in one sitting I am all set :).

i would really be curious to know the default path of where CC expects to find the saved games. I would like to move my saves there as a test.

(in reply to zakblood)
Post #: 14
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 3:10:10 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		almost all games here save to the Doc's folder





so by default it would be, This PC, Documents, Game Name, Save Games folder

Attachment (1)

< Message edited by zakblood -- 11/24/2018 3:12:19 PM >

(in reply to Rabbit Fufu)
Post #: 15
RE: Crash after saving GC, Patch 6.00.00 - 11/24/2018 3:14:18 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		as you don't use one drive, i'd just recommend uninstalling it and rebooting tbh and restarting from scratch, eg uninstall, makes sure the folders is deleted and reinstall, using a registry cleaner as well to remove any left over traces, but reboot after removing eg uninstalling one drive first





have the least amount of programs and apps in the start up, and as shown, CCleaner is free and good with windows 10 at registry cleaning etc

Attachment (1)

< Message edited by zakblood -- 11/24/2018 3:15:12 PM >

(in reply to zakblood)
Post #: 16
RE: Crash after saving GC, Patch 6.00.00 - 11/28/2018 9:15:22 PM   
Rabbit Fufu

 

Posts: 4
Joined: 11/24/2018
Status: offline 		Zakblood,

I have opened a ticket with support and will see what happens. Just for other readers information i have;

[image][/image]




Attachment (1)

(in reply to zakblood)
Post #: 17
RE: Crash after saving GC, Patch 6.00.00 - 11/29/2018 4:47:53 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		ok thanks, i will re install and retest it and see if i can replicate it, sorry again for the issue





Attachment (1)

< Message edited by zakblood -- 11/29/2018 5:27:36 PM >

(in reply to Rabbit Fufu)
Post #: 18
RE: Crash after saving GC, Patch 6.00.00 - 11/29/2018 5:27:44 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		2





Attachment (1)

(in reply to zakblood)
Post #: 19
RE: Crash after saving GC, Patch 6.00.00 - 11/29/2018 5:29:28 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		i'm sorry to say with the latest patch, 6.00.00 i'm unable to replicate your error either, works perfectly as shown in the 2 screenshots





Attachment (1)

(in reply to zakblood)
Post #: 20
RE: Crash after saving GC, Patch 6.00.00 - 11/29/2018 5:31:47 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		i have no issues saving or loading a campaign, battle or operation either





the item on the right hand side of the screen is the access the steam com box going down and not an error either, just luck of the draw it was going off the screen as i pressed the screenshot button

Attachment (1)

< Message edited by zakblood -- 11/29/2018 5:33:43 PM >

(in reply to zakblood)
Post #: 21
RE: Crash after saving GC, Patch 6.00.00 - 12/2/2018 1:55:32 AM   
Kanov


Posts: 312
Joined: 5/21/2012
From: México
Status: offline 		I'm too having the crash when the GC is saved automatically by the game after first battle. And also when hitting the button "back" from the GC strat map the game is crashing. I can't use full screen either, it must be run in windowed mode for some reason. The unit names flicker constantly when selected too which is annoying.

Please fix this, it can't be that such a great game goes unplayed because of these grave issues. Attached is the savegame if its of any help.

Attachment (1)

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Hard-core Spectre

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Post #: 22
RE: Crash after saving GC, Patch 6.00.00 - 12/2/2018 2:00:32 AM   
Kanov


Posts: 312
Joined: 5/21/2012
From: México
Status: offline 		this is what it comes up in the event viewer:

Nombre de la aplicación con errores: CCE.exe, versión: 2013.1.3.1, marca de tiempo: 0x5ba11867
Nombre del módulo con errores: CCE.exe, versión: 2013.1.3.1, marca de tiempo: 0x5ba11867
Código de excepción: 0xc0000005
Desplazamiento de errores: 0x00020132
Identificador del proceso con errores: 0x11bc
Hora de inicio de la aplicación con errores: 0x01d489ea880c7b27
Ruta de acceso de la aplicación con errores: C:\Games\Close Combat Last Stand Arnherm\CCE.exe
Ruta de acceso del módulo con errores: C:\Games\Close Combat Last Stand Arnherm\CCE.exe
Identificador del informe: 37c2ef0d-b7fc-49af-a7e3-ac9c4ecd5099
Nombre completo del paquete con errores:
Identificador de aplicación relativa del paquete con errores:

_____________________________

Hard-core Spectre

(in reply to Kanov)
Post #: 23
RE: Crash after saving GC, Patch 6.00.00 - 12/14/2018 5:41:07 PM   
Kanov


Posts: 312
Joined: 5/21/2012
From: México
Status: offline 		I did some thinkering and disabled the microsoft antivirus thing that comes with windows 10. I can now play multiple battles on the campaign but as soon as I hit the "back" button in the strategic map, the game crashes and when I start it again and press "Play Game" it crashes and I cant even enter the game proper until I erase the savegame.

So there's no option for me to save, I will just have to play the campaign on one sitting I guess. Thanks for the extra challenge Matrix!

_____________________________

Hard-core Spectre

(in reply to Kanov)
Post #: 24
RE: Crash after saving GC, Patch 6.00.00 - 12/16/2018 9:45:35 AM   
PipFromSlitherine

 

Posts: 1446
Joined: 6/23/2010
Status: offline 		Thanks for all the additional information and the save file. We will take a look here and see if we can determine a cause for your problems. Sorry for the hassles!

Cheers

Pip


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(in reply to Kanov)
Post #: 25
RE: Crash after saving GC, Patch 6.00.00 - 12/23/2018 4:07:09 AM   
Kanov


Posts: 312
Joined: 5/21/2012
From: México
Status: offline
quote:

ORIGINAL: PipFromSlitherine

Thanks for all the additional information and the save file. We will take a look here and see if we can determine a cause for your problems. Sorry for the hassles!

Cheers

Pip



hmmmmm.....


lol

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Hard-core Spectre

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Post #: 26
RE: Crash after saving GC, Patch 6.00.00 - 12/30/2018 11:58:55 PM   
Sipo

 

Posts: 3
Joined: 12/30/2018
Status: offline 		I have similar issue

(in reply to Kanov)
Post #: 27
RE: Crash after saving GC, Patch 6.00.00 - 12/31/2018 6:08:33 AM   
grantr

 

Posts: 43
Joined: 12/13/2006
From: Cape Town - South Africa
Status: offline 		Hi.

I installed the latest patch and experienced CTD when pressing play. I was attempting to play multiplayer so was desperate to resolve and therefore was not particularly thorough during the process. Ultimately I was able to get in a long multiplayer session, playing multiple single battles.

These are the steps I took and my observations;

1. Uninstall the game
2. Install base version and patch
3. Here I’m a little unclear because of my haste. I cannot recall at what point I deleted the saved games location as described above, but I did. At this point I was able to press Play and begin a game. To be clear, I deleted the entire Saved game folder structure from root downwards.
4. As a further test, I placed a saved campaign that I had salvaged before uninstalling, back in the Saved game location. This caused a CTD when pressing play.
5. I then simply removed the Saved game and was able to press play and begin a game.

Not exactly a science, but hope that it helps.

Kind Regards - Grant

(in reply to Sipo)
Post #: 28
RE: Crash after saving GC, Patch 6.00.00 - 12/31/2018 6:12:47 AM   
grantr

 

Posts: 43
Joined: 12/13/2006
From: Cape Town - South Africa
Status: offline 		Hi

Just rereading this thread and my experience of managing to play multiple single games. Can it be that this issue is restricted to operations and campaigns?

Kind Regards- Grant

(in reply to grantr)
Post #: 29
RE: Crash after saving GC, Patch 6.00.00 - 1/2/2019 2:54:03 AM   
WilliSaenger

 

Posts: 49
Joined: 5/11/2016
Status: offline 		To solve the issue, install the v6.0 update that came out in August not the one of October.

(in reply to grantr)
Post #: 30
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