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serial# error - 1/21/2019 2:48:06 PM

IrishGuards

Posts: 542
Joined: 12/7/2006
Status: offline

Seems I cant install my game !!!!
any help appreciated
Thx
IG

Post #: 1

RE: serial# error - 1/21/2019 9:16:06 PM

paulderynck

Posts: 8201
Joined: 3/24/2007
From: Canada
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You should contact Matrix customer support.

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Paul

(in reply to IrishGuards)

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RE: serial# error - 1/22/2019 9:26:17 AM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Is this during the installation of the game or after, when attempting to run the game?
If this is during the installation please make sure you type in the serial number in manually via the keyboard in the format of XXXX-XXXX-XXXX-XXXX and not to copy and paste the serial only you could be copying not only the serial number but the white spaces on either side of the serial number.

(in reply to paulderynck)

Post #: 3

RE: serial# error - 1/22/2019 3:21:26 PM

IrishGuards

Posts: 542
Joined: 12/7/2006
Status: offline

Thx ..
and now for my next ??
installing the updates, is there any order or special instructions
I usually screw this up !!
appreciate
IG

(in reply to VPaulus)

Post #: 4

RE: serial# error - 1/22/2019 4:22:14 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Download the last beta patch from the Member's area and then apply the hotfix from the forum post below:
http://www.matrixgames.com/forums/tm.asp?m=4580031

(in reply to IrishGuards)

Post #: 5

RE: serial# error - 1/22/2019 4:25:42 PM

paulderynck

Posts: 8201
Joined: 3/24/2007
From: Canada
Status: offline

That works if the latest beta patch is a full install (about 700 MB). If the patch is only an EXE then you need to first download and install version 2.7.1 from the members club.

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Paul

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Post #: 6

RE: serial# error - 1/22/2019 4:53:53 PM

IrishGuards

Posts: 542
Joined: 12/7/2006
Status: offline

appreciate guys ..
so install 2.7.1
then install 02.09.05.00
and then install the hotfix ..??
is that the right order ..??
Thx
IG

(in reply to paulderynck)

Post #: 7

RE: serial# error - 1/22/2019 5:43:05 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

The beta patch is around 700mb.
But you can install 2.7.1., 2.09.05 and then the hotfix.

(in reply to IrishGuards)

Post #: 8

RE: serial# error - 1/22/2019 6:17:01 PM

IrishGuards

Posts: 542
Joined: 12/7/2006
Status: offline

ok installed both
so the next is the updater fix whiich is the hotfix??
thx
IG

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Post #: 9

RE: serial# error - 1/22/2019 6:41:44 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Nope, it's the one I've told you previously:
http://www.matrixgames.com/forums/tm.asp?m=4580031

(in reply to IrishGuards)

Post #: 10

RE: serial# error - 1/22/2019 10:06:34 PM

IrishGuards

Posts: 542
Joined: 12/7/2006
Status: offline

Ok once again thx, but
I allrdy installed 2.7.1
then I installed 2.9.5
which is the link that your sending me to ..
so am I complete ??
thx
IG

(in reply to VPaulus)

Post #: 11

RE: serial# error - 1/22/2019 10:11:07 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

As long you've installed the beta patch 2.09.04 before installing the hotfix 2.09.05.
Otherwise install beta patch 2.09.04 and then reinstall the hotfix.

The beta patch can be downloaded from the Member's area.

< Message edited by VPaulus -- 1/22/2019 10:18:48 PM >

(in reply to IrishGuards)

Post #: 12