cannot start game after latest patch

Matrix Games Forums

Forums Register Login Photo Gallery Member List Search Calendars FAQ

My Profile Inbox Address Book My Subscription My Forums Log Out

cannot start game after latest patch

View related threads: (in this forum | in all forums)

Logged in as: Guest

Users viewing this topic: none

Printable Version

All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> cannot start game after latest patch

Page: [1]

Message

<< Older Topic Newer Topic >>

cannot start game after latest patch - 3/22/2019 1:43:54 AM

pkpowers

Posts: 412
Joined: 12/12/2000
From: midland,TX
Status: offline

win 10 , new install ; version1.00 works ok , after installed newest patch (march 20th) unable to start, get constant system error,witw will not start; error states "cannot find steam_api.dll" ; I did not buy it from steam , tried to start as admin , turned off steam , restarted pc all to no luck ; I have uninstalled witw to await rescue ; thanks for any help

Post #: 1

RE: cannot start game after latest patch - 3/24/2019 2:37:09 AM

jnoory

Posts: 12
Joined: 7/4/2001
Status: offline

Having the same problem with the latest patch (v1.02.56).

(in reply to pkpowers)

Post #: 2

RE: cannot start game after latest patch - 3/25/2019 4:47:27 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

It appears that a file was left off the latest installer. This file was added a few years ago but got left out recently by mistake. Just unzip the attached file into the same directory as your game exe. The default directory for the exe is Matrix Games/Gary Grigsby's War in the West. This file should get you past this problem. Matrix is working on updating the installer to fix this. Sorry for the inconvenience.

Attachment (1)

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to jnoory)

Post #: 3

RE: cannot start game after latest patch - 3/26/2019 10:39:38 PM

Joel Billings

Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline

This has now been corrected in the revised 1.02.56 update file so as long as you get the latest update you shouldn't have the missing steam file problem. If you already got the steam file after running the intial 1.02.56 update, no need to do it again.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to Joel Billings)

Post #: 4