"Invalid Serial Number" on PBEM++ Login

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All Forums >> [New Releases from Matrix Games] >> WarPlan >> War Plan: Tech Support >> "Invalid Serial Number" on PBEM++ Login

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"Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:29:57 PM

Navaronegun

Posts: 26
Joined: 1/4/2005
Status: offline

I'm getting the above message when trying to log in. The serial is registered. Is there an issue with the server or something? Or is it just new release teething pains?

< Message edited by Navaronegun -- 10/24/2019 3:30:29 PM >

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You people are telling me what you think I want to know. I want to know what is actually happening.
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Post #: 1

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:39:44 PM

lecrop

Posts: 412
Joined: 4/14/2009
Status: offline

Same here

(in reply to Navaronegun)

Post #: 2

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:46:48 PM

821Bobo

Posts: 2311
Joined: 2/8/2011
From: Slovakia
Status: offline

Getting the same.

(in reply to lecrop)

Post #: 3

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 3:58:50 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

the game server may not be online for the game, you may just have to wait a while longer for it to activate, but past on to support to make sure

(in reply to 821Bobo)

Post #: 4

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 4:03:01 PM

Tamas

Posts: 985
Joined: 1/7/2001
Status: offline

hi guys,

We apologise for the issue, we are looking into it and have a good idea what's the cause, and will publish a fix ASAP.

(in reply to zakblood)

Post #: 5

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 4:08:40 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Just to elaborate a little - we found a bug yesterday which we fixed... but introduced this instead. We tested and all appeared fine, but this issue only appears for new users, not existing players. Our clean system testing to catch issues like this completed a week ago, so we managed to slot this bug in at the only point it could not be detected.

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Matrix Games

(in reply to Tamas)

Post #: 6

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 5:32:36 PM

SamSlitherine

Posts: 110
Joined: 2/17/2017
Status: offline

Hi Guys,

Thanks for your feedback, please download the WarPlan-Hotfix.zip attached and follow the instructions to fix the Invalid serial issue.

There is a set of instructions within the zip for you to follow, please do so :)

Summarised below too!

Unzip folder to somewhere on your computer (this can be on your desktop for example)
Inside unzipped folder - Select all contents of the folder and copy to the root install folder of WarPlan (where you installed the game to)
It should ask you to replace 4 files, please do so.

Before running the game, make sure to delete the "playerData.dat" file if it is present in your "Documents\My Games\WarPlan" folder.

Thank you

Sam

Attachment (1)

(in reply to IainMcNeil)

Post #: 7

RE: "Invalid Serial Number" on PBEM++ Login - 10/24/2019 5:42:03 PM

Navaronegun

Posts: 26
Joined: 1/4/2005
Status: offline

The hotfix worked for me. Thanks, Slitherine Team.

_____________________________

You people are telling me what you think I want to know. I want to know what is actually happening.
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(in reply to SamSlitherine)

Post #: 8

RE: "Invalid Serial Number" on PBEM++ Login - 10/25/2019 10:10:43 AM

Itlnprd1

Posts: 52
Joined: 3/19/2005
Status: offline

Worked for me yesterday, now I have an invalid serial number as well.

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(in reply to Navaronegun)

Post #: 9

RE: "Invalid Serial Number" on PBEM++ Login - 10/25/2019 10:20:51 AM

lecrop

Posts: 412
Joined: 4/14/2009
Status: offline

No problem for me since the hotfix

(in reply to Itlnprd1)

Post #: 10

RE: "Invalid Serial Number" on PBEM++ Login - 11/9/2019 12:46:55 PM

ratprince

Posts: 326
Joined: 3/15/2005
From: Indiana
Status: offline

Super frustrating. Bought this only for a multiplayer go and cant get past the multiplayer log in screen

Downloaded the hotfix

Installed in the root directory.

Still: "Invalid serial number" or "login incorrect"

Please some guidance or help.

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"Yeah that I walk through the valley of the shadow of death, I shall fear no evil...because I am."

(in reply to lecrop)

Post #: 11

RE: "Invalid Serial Number" on PBEM++ Login - 11/9/2019 12:52:03 PM

ratprince

Posts: 326
Joined: 3/15/2005
From: Indiana
Status: offline

Did the "update" from the main start screen.

That apparently fixed the issue. Concerned it seems a bit unstable with MP though. Hopefully this is locked down :)

_____________________________

"Yeah that I walk through the valley of the shadow of death, I shall fear no evil...because I am."

(in reply to ratprince)

Post #: 12

RE: "Invalid Serial Number" on PBEM++ Login - 4/9/2020 5:48:58 PM

edmuel

Posts: 6
Joined: 11/25/2004
Status: offline

I just bought Warplan and I'm getting the same error code on trying multiplayer. I tried installing and doing the hotfix and it didn't fix it. Furthermore, it fails to download updates and tells me to contact Matrix. So I'm contacting Matrix. What next?

........update. I just found and deleted the " "playerData.dat" if it is present in your "Documents\My Games\WarPlan" folder" and now can connect to the multiplayer server. It also now allows access to updates...which it is grinding through, and now says that it is unable to download the file. Sigh...

...I have to say, I just downloaded the game. Shouldn't it at least be the "updated" version when I get it? You guys really need to work on this.

< Message edited by edmuel -- 4/9/2020 6:20:14 PM >

(in reply to ratprince)

Post #: 13

RE: "Invalid Serial Number" on PBEM++ Login - 4/9/2020 6:29:39 PM

ncc1701e

Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline

quote:

ORIGINAL: edmuel

Furthermore, it fails to download updates and tells me to contact Matrix

You can directly use this link to obtain the last official update:
http://ftp.matrixgames.com/pub/WarPlan/WarPlan-UpdateComp-v1.00.06.zip

Changelog is here:
https://www.matrixgames.com/forums/tm.asp?m=4782569

There is also a hotfix here:
https://www.matrixgames.com/forums/tm.asp?m=4789988

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(in reply to edmuel)

Post #: 14