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** FIXED ** Unable to access FTP page for game update download

 
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** FIXED ** Unable to access FTP page for game update d... - 10/25/2019 3:53:54 PM   
ghostrider293

 

Posts: 15
Joined: 12/19/2016
Status: offline 		Hi Guys,

For some reason I'm getting an 'unable to reach' error using Firefox, Edge and IE on http://ftp.matrixgames.com/pub/WarPlan/WarPlan-UpdateComp-v1.00.01.zip

Any help appreciated.

Many thanks in advance.

Edit: for clarity, I have the same issue with http://ftp.matrixgames.com/pub/CloseCombatTheBloodyFirst/CloseCombatTheBloodyFirst-UpdateComp-v1.00.02.zip. Generic FTP issue or me??




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< Message edited by ghostrider293 -- 10/25/2019 5:01:49 PM >
Post #: 1
RE: Unable to access FTP page for game update download - 10/25/2019 4:13:13 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		I was able to get to it no problem. Check firewall settings, perhaps temporarily disable it to FTP in. Otherwise wait for the Matrix experts to answer your question.

On Firefox it shows as just a "save" button as usual like any other file.

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(in reply to ghostrider293)
Post #: 2
RE: Unable to access FTP page for game update download - 10/25/2019 4:14:15 PM   
ghostrider293

 

Posts: 15
Joined: 12/19/2016
Status: offline 		Update ... the fail occurs both using the update function in the game start loader, and also the 'file update' page from the Matrix site member downloads page.

(in reply to ghostrider293)
Post #: 3
RE: Unable to access FTP page for game update download - 10/25/2019 5:00:10 PM   
ghostrider293

 

Posts: 15
Joined: 12/19/2016
Status: offline
quote:

ORIGINAL: Alvaro Sousa

I was able to get to it no problem. Check firewall settings, perhaps temporarily disable it to FTP in. Otherwise wait for the Matrix experts to answer your question.

On Firefox it shows as just a "save" button as usual like any other file.


Hi Alvaro,

Many thanks. It was indeed an issue my end. All is now working correctly.

< Message edited by ghostrider293 -- 10/25/2019 5:01:23 PM >

(in reply to AlvaroSousa)
Post #: 4
RE: Unable to access FTP page for game update download - 10/25/2019 9:52:47 PM   
Manstein63


Posts: 688
Joined: 6/30/2010
Status: offline 		Having a similar issue unable to update from update page
message reads
Unable to execute installer/patch file
file execution failed
any ideas?

_____________________________

'There is not, nor aught there be, nothing so exalted on the face of god's great earth, as that prince of foods. THE MUFFIN!!!'

Frank Zappa (Muffin Man)

(in reply to ghostrider293)
Post #: 5
RE: Unable to access FTP page for game update download - 10/26/2019 11:01:33 AM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline
quote:

ORIGINAL: Manstein63

Having a similar issue unable to update from update page
message reads
Unable to execute installer/patch file
file execution failed
any ideas?


Download the update manually from the Member's Area.
You can download games and patches/updates from the Member's Area provided they are registered to the account. Please see the forum post below which explains how to do this:
https://www.matrixgames.com/forums/tm.asp?m=4675348

(in reply to Manstein63)
Post #: 6
RE: Unable to access FTP page for game update download - 10/26/2019 3:16:47 PM   
Manstein63


Posts: 688
Joined: 6/30/2010
Status: offline 		Already tried that and It won't let me extract the files apparently there is a 0x80004005 error what ever that is

_____________________________

'There is not, nor aught there be, nothing so exalted on the face of god's great earth, as that prince of foods. THE MUFFIN!!!'

Frank Zappa (Muffin Man)

(in reply to VPaulus)
Post #: 7
RE: Unable to access FTP page for game update download - 10/26/2019 4:32:09 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Try installing the update file with the Windows running in Safe Mode.

For on how to boot your Windows in Safe Mode, please check the guide presented in the link below:
https://www.lifewire.com/how-do-i-start-windows-in-safe-mode-2624480

(in reply to Manstein63)
Post #: 8
RE: Unable to access FTP page for game update download - 10/26/2019 4:40:25 PM   
Manstein63


Posts: 688
Joined: 6/30/2010
Status: offline 		That still won't solve being unable to extract files in normal mode but I will give it a go

_____________________________

'There is not, nor aught there be, nothing so exalted on the face of god's great earth, as that prince of foods. THE MUFFIN!!!'

Frank Zappa (Muffin Man)

(in reply to VPaulus)
Post #: 9
RE: Unable to access FTP page for game update download - 10/26/2019 5:12:48 PM   
Manstein63


Posts: 688
Joined: 6/30/2010
Status: offline 		Tried that and it made no difference as I still got the same unspecified error message. I can download the file no problem it just won't extract



_____________________________

'There is not, nor aught there be, nothing so exalted on the face of god's great earth, as that prince of foods. THE MUFFIN!!!'

Frank Zappa (Muffin Man)

(in reply to Manstein63)
Post #: 10
RE: Unable to access FTP page for game update download - 10/26/2019 10:07:49 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		Is the issue when unzipping or when running the extracted file?


< Message edited by VPaulus -- 10/26/2019 10:08:52 PM >

(in reply to Manstein63)
Post #: 11
RE: Unable to access FTP page for game update download - 10/27/2019 10:12:22 AM   
Manstein63


Posts: 688
Joined: 6/30/2010
Status: offline 		It's when I try to unzip

_____________________________

'There is not, nor aught there be, nothing so exalted on the face of god's great earth, as that prince of foods. THE MUFFIN!!!'

Frank Zappa (Muffin Man)

(in reply to VPaulus)
Post #: 12
RE: Unable to access FTP page for game update download - 10/27/2019 1:11:29 PM   
VPaulus

 

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline 		The it sounds like a corrupt download.
Try downloading with a different Internet browser:
http://ftp.us.matrixgames.com/pub/WarPlan/WarPlan-UpdateComp-v1.00.01.zip

(in reply to Manstein63)
Post #: 13
RE: Unable to access FTP page for game update download - 10/27/2019 4:17:14 PM   
Manstein63


Posts: 688
Joined: 6/30/2010
Status: offline 		Thanks V.P it worked
Manstein63

_____________________________

'There is not, nor aught there be, nothing so exalted on the face of god's great earth, as that prince of foods. THE MUFFIN!!!'

Frank Zappa (Muffin Man)

(in reply to VPaulus)
Post #: 14
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