[RESOLVED] Message Log issues

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [RESOLVED] Message Log issues

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[RESOLVED] Message Log issues - 11/15/2019 1:06:46 PM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Hope someone can help, I have all sorts of problems related to the message log window making the game unplayable.

Cntrl M or Cntrl Shift M sometimes crash the program to desktop, running the log in a separate window particularly or generally using the Message log will eventually hang the program - I can no longer move around the map and time hangs.

I have completely uninstalled and reinstalled plus checked all supplied redistributables are correctly installed. One thing I noticed is that the installer calls out Microsoft Visual C++ 2017 in the install window but the supplied redistributable is 2015?

Any help appreciated!

< Message edited by Dimitris -- 4/13/2020 10:08:21 AM >

Post #: 1

RE: Message Log issues - 11/16/2019 2:41:22 AM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Bump, can anyone suggest how I can help trace this issue and assist the devs to fix?

(in reply to Yam)

Post #: 2

RE: Message Log issues - 11/16/2019 3:03:28 AM

RoryAndersonCDT

Posts: 1830
Joined: 6/16/2009
Status: offline

Could you provide the scenario you are using?

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Command Dev Team
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(in reply to Yam)

Post #: 3

RE: Message Log issues - 11/16/2019 3:03:32 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

In the Command folder, the is a folder 'Logs'. There should be a log 'ExceptionLog.txt' which may record any errors.

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Michael

(in reply to Yam)

Post #: 4

RE: Message Log issues - 11/16/2019 3:51:45 AM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Hi Michael,

Thank you for the help, the exception log is attached - seems to show some problems...

I have narrowed down the program hanging to the Flight Tutorial scenarios, particularly #5. I can reproducibly "up arrow" and "down arrow" the message log window and cause the main window to hang. Requires killing the program from Task Manager. Other scenarios don't seem to do this?

Attachment (1)

(in reply to michaelm75au)

Post #: 5

RE: Message Log issues - 11/16/2019 3:50:18 PM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Update, same problem (main window hangs and never updates) after using up or down arrow in the message log. This time with Strike Tutorial #1. Log attached.

Attachment (1)

(in reply to Yam)

Post #: 6

RE: Message Log issues - 11/16/2019 3:53:11 PM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Additional: I managed to get 1 bombing run in before this occurred, using the Message Log window up and down maybe 5 times.

Does anyone know a work around (e.g. key) to not use the up / down arrow?

(in reply to Yam)

Post #: 7

RE: Message Log issues - 11/21/2019 3:39:24 AM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Bump as the game remains unplayable for me. Just tried a couple of run throughs of the flight tutorial #4 with the same results on the latest build (1115.7).

(in reply to Yam)

Post #: 8

RE: Message Log issues - 11/21/2019 4:03:43 AM

Showtime 100_MatrixForum

Posts: 29
Joined: 9/25/2013
Status: offline

I've noticed two additional issues with the message log. I always run it in a separate window and haven't experienced crashing quite as bad as Yam's, but I have two other problems that can be reproduced without saves:
1. Start a mission, play for a while with the summary log, then open the start menu and start a new mission. The summary version of the message log will still contain messages from the last scenario and will no longer update to include messages from the new one. The big ol' wall of text event log will continue to work fine.
2. The big ol' wall of text event log steals focus every time a new event is recorded, rendering it effectively unusable.

(in reply to Yam)

Post #: 9

RE: Message Log issues - 11/23/2019 5:38:57 AM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

Pleased to report much better stability with 1115.8!

I've run 2 flight tutorial scenarios successfully, and am testing more....

(in reply to Showtime 100_MatrixForum)

Post #: 10

RE: Message Log issues - 11/26/2019 3:25:16 AM

Yam

Posts: 24
Joined: 3/27/2005
Status: offline

ok, I spoke too soon. Using the message log window still quickly crashes the main map display. Log attached.

Scenario is Flight tutorial 8. Build 1119.8

Attachment (1)

< Message edited by Yam -- 11/26/2019 3:26:41 AM >

(in reply to Yam)

Post #: 11

RE: Message Log issues - 11/28/2019 4:42:49 AM

Rory Noonan

Posts: 2816
Joined: 12/18/2014
From: Brooklyn, NY
Status: offline

Ticket updated

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(in reply to Yam)

Post #: 12

RE: Message Log issues - 12/28/2019 3:40:34 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

When you are referring to using the up/down arrows (main keys or the keypad ones?), is this while in the 'raw text' message log window??

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Michael

(in reply to Rory Noonan)

Post #: 13

RE: Message Log issues - 1/16/2020 10:16:05 AM

michaelm75au

Posts: 13500
Joined: 5/5/2001
From: Melbourne, Australia
Status: offline

Is this still an issue under beta 1121.5 as some changes have been made to the message log window?

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Michael

(in reply to michaelm75au)

Post #: 14

RE: Message Log issues - 3/13/2020 1:43:18 PM

Dimitris