Crash when playing sound

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> Crash when playing sound

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Crash when playing sound - 11/23/2019 3:53:33 PM

pclaurent

Posts: 49
Joined: 5/17/2019
Status: offline

Seems that the issue described below relates to the SPECIAL ACTIONS button, and not especially sound playing (see post "CMO closes unexpectedly").
FYI, the new "Wolf's call" scenario does not use this button anymore (which is an improvement as well as a turnaround...)

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I transferred my script "The Wolf's call" from CMANO to CMO on my local computer and since then I have problems when the script plays a sound (with the command ScenEdit_UseAttachment (sound), used by the "sonar" special action). Very often the sound causes a crash of the application (CTD).

For information, I updated the scenario with the last database and I carefully checked that the units used in the scenario do exist in the database.

My OS is Win 10 on a Samsung laptop with GE Force 710 graphics card.

Please find attached a zip with the scenario and log file.

Philippe

Attachment (1)

< Message edited by pclaurent -- 11/24/2019 4:12:24 PM >

Post #: 1

RE: Crash when playing sound - 11/24/2019 9:12:10 AM

pclaurent

Posts: 49
Joined: 5/17/2019
Status: offline

Perhaps not related to sound, but to the Special Action menu (when clicking for executing the "sonar" action), as seen in another post. I have this problem only with CMO, not CMANO...

(in reply to pclaurent)

Post #: 2

RE: Crash when playing sound - 11/24/2019 9:25:23 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

without a report i can't comment on what could or maybe causing it, files given aren't enough for me i'm sorry to say

How to get a DirectX Diagnostic file:

1. click on "START"
2. click "run"
3. type in "dxdiag" and click "OK"
4. check through the tabs and perform all tests
5. click "Save all Information..." and save the text file to a location of your choice

We prefer that DxDiag files be posted as message attachments rather than pasted into the body of the post.

once the report has been made, just attach it to your post as it's a Txt file which is then permitted to attach to the forum.

(in reply to pclaurent)

Post #: 3

RE: Crash when playing sound - 11/24/2019 10:22:04 AM

pclaurent

Posts: 49
Joined: 5/17/2019
Status: offline

Here it is...
Tx for helping
Philippe

Attachment (1)

(in reply to zakblood)

Post #: 4

RE: Crash when playing sound - 11/24/2019 10:38:35 AM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

Operating System: Windows 10 Famille 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz (4 CPUs), ~2.6GHz (laptop)
Memory: 8192MB RAM
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)

Card name: Intel(R) HD Graphics 4000
Display Memory: 1792 MB
Dedicated Memory: 32 MB
Shared Memory: 1760 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: ASUS VH222
Monitor Id: ACI22AB
Native Mode: 1920 x 1080(p) (60.000Hz)
Driver Date/Size: 17/08/2015

Card name: NVIDIA GeForce 710M
Display Memory: 5946 MB
Dedicated Memory: 1999 MB
Shared Memory: 3946 MB

Driver Date/Size: 01/08/2016 drivers old

Realtek High Definition Audio
Date and Size: 23/06/2015 drivers old

all crashes are steam and game related, where the system and steam hangs, or is waiting for something.

imo running steam and the game as admin may help, but, also updating the drivers, then altering the amount of ram in use,

Memory: 8192MB RAM is your base memory, for a 64bit O/S, your nvidia card is using 4gb of this as shared ram, leaving less for windows, so depending on what else is running on startup etc, it doesn't take long as some missions to run out of ram, so use a clean startup with less apps and programs running in the background.

play off mains and not battery, as once on battery the CPU cut's the usage and power sometimes down to half, to use less battery power and will slow down the video as well, so proforence wise, mains is always better and preferred than battery when gaming.

turn off sleep mode and screens savers etc and also sleep mode on the hard drive, as any of these can hang the pc while gaming, and make sure that the game is using the card and not the onboard video to play with as per link

https://www.techadvisor.co.uk/how-to/pc-components/how-set-default-graphics-card-3612668/

the more free ram you have, the faster overall the system will run, using shared ram to speed up video ram, slows down the whole system overall and can make the system less responsive, and hang a app or program as windows thinks it's crashed, when sometimes it has, but not always, it's waiting only for something, which is taking longer than normal to happen.

as the error is with a sound file only, none of my comments may solve this, as that's either a game code error or a sound file error or permissions one, but as none of it is in the file i asked for, the developer would have to comment on the log file and say if it's a game one or something else.

as the log file from what i can or could see it rather empty of anything of use pointing to nothing error wise

< Message edited by zakblood -- 11/24/2019 10:46:20 AM >

(in reply to pclaurent)

Post #: 5