My page - Game Serial Numbers

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My page - Game Serial Numbers - 12/9/2019 1:01:28 PM

blastpop

Posts: 395
Joined: 11/27/2005
From: Connecticut
Status: offline

Are serial numbers bugged on games I purchased in the past? I went to install a couple games at work for lunch time gaming, went to the my page on the Matrix site, download and when I put in the serial number I receive a bad serial number dialog. So later at home I manually put in the serial numbers from my receipts and I get an invalid serial number result. It appears all my Matrix/Slitherine games are not working that I purchase in the past directly.

Is anyone having similar problems? These games are older like Kharkov, Carriers at War, all told at least a dozen games.

Suggestions?

Post #: 1

RE: My page - Game Serial Numbers - 12/9/2019 1:17:32 PM

zakblood

Posts: 22687
Joined: 10/4/2012
Status: offline

best advice is to open a tech support ticket

(in reply to blastpop)

Post #: 2

RE: My page - Game Serial Numbers - 12/9/2019 1:36:08 PM

76mm

Posts: 4688
Joined: 5/2/2004
From: Washington, DC
Status: offline

I havent had this problem after re-installing a few games lately...

(in reply to zakblood)

Post #: 3

RE: My page - Game Serial Numbers - 12/9/2019 1:36:44 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Make sure you type in the serial number in manually via the keyboard and not to copy and paste the serial only you could be copying not only the serial number but the white spaces on either side of the serial number.

(in reply to zakblood)

Post #: 4

RE: My page - Game Serial Numbers - 12/9/2019 11:41:09 PM

dougo33

Posts: 86
Joined: 11/23/2011
From: Eugene, Oregon
Status: offline

When I copy/paste a serial number, I will first copy it to a text editor like Notepad. Then I can make certain I copy it without any of the whitespace that you can get from copying it from the numbers on my account.

(in reply to VPaulus)

Post #: 5

RE: My page - Game Serial Numbers - 12/9/2019 11:55:50 PM

budd

Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline

Last time I had this problem its as VP says, i had a space from copy/paste.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to dougo33)

Post #: 6

RE: My page - Game Serial Numbers - 12/10/2019 2:39:43 PM

IainMcNeil

Posts: 2804
Joined: 10/26/2004
From: London
Status: offline

Which game is it for. I think there may be some very old games from before Slitherine M matrix merged in 2010, where we had a Matrix installer with only Matrix serials and Slitherine one with only Slitherine. Depending on which installer made it to members area some serials would not work. We tried to fix them but there may be some we missed that need a bit of support help to get you up and running. It would only affect games released before 2010, and where Slitherine was the developer.

_____________________________

Iain McNeil
Director
Matrix Games

(in reply to budd)

Post #: 7

RE: My page - Game Serial Numbers - 12/15/2019 5:33:10 AM

Gilmer

Posts: 1452
Joined: 7/1/2011
Status: offline

I had an issue with War in the West, reinstalled, that didn't work.

Then Matrix sent me a registry cleaner that cleaned up that game only and it worked after that. Maybe that is the issue.

_____________________________

"Venimus, vidimus, Deus vicit" John III Sobieski as he entered Vienna on 9/11/1683. "I came, I saw, God conquered."
He that has a mind to fight, let him fight, for now is the time. - Anacreon

(in reply to IainMcNeil)

Post #: 8