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Current Sale - 12/21/2019 3:50:51 AM

Bad Bob

Posts: 7
Joined: 6/24/2009
Status: offline

I have been taking advantage of the current sale. I have purchased four games so far - each as a separate order directly from Matrix and all downloads. I just attempted to purchase a fifth game but was blocked. The system would not process my payment information. I got a message stating that and that I should contact Blue Snap. I know there is nothing wrong with my credit card, but I tried a different card and got the same message. I attempted to leave Blue Snap a message, but it would not allow me to because it wanted an order number, and I did not have one since my order was not processed. Is there a limit to the number of games I can purchase from this sale or the number of orders I can make? If not, does anyone have any idea why I am being blocked and has anyone else ran into this problem?

Post #: 1

RE: Current Sale - 12/21/2019 9:36:36 AM

budd

Posts: 2972
Joined: 7/4/2009
From: Tacoma
Status: offline

Never had that problem. I'd open a support ticket with Matrix and have them deal with blue snap. Out of curiosity what games did you get.

_____________________________

Enjoy when you can, and endure when you must. ~Johann Wolfgang von Goethe

"Be Yourself; Everyone else is already taken" ~Oscar Wilde

*I'm in the Wargamer middle ground*
I don't buy all the wargames I want, I just buy more than I need.

(in reply to Bad Bob)

Post #: 2

RE: Current Sale - 12/21/2019 9:55:10 AM

demyansk

Posts: 2840
Joined: 2/20/2008
Status: offline

Maybe try a different browser?

(in reply to budd)

Post #: 3

RE: Current Sale - 12/21/2019 12:48:58 PM

VPaulus

Posts: 3630
Joined: 6/23/2011
From: Portugal
Status: offline

Just contact support@slitherine.co.uk.

(in reply to demyansk)

Post #: 4

RE: Current Sale - 12/21/2019 3:56:50 PM

rma901

Posts: 27
Joined: 6/18/2019
From: Monterey, CA
Status: offline

I am having the same problem as Bad Bob.

I bought a Matrix game in October or November. Since then BlueSnap has not allowed any of my intended purchases.

Like Bad Bob I tried a different card and that did not work. BlueSnap did not allow that either.

I sent in a support ticket to Matrix. The response was that Matrix had contacted BlueSnap about my problem and it was fixed and to try again to purchase a game.

It wasn't fixed. So I sent in another support ticket on Friday. This was before I noticed Bad Bob is having the same problem. I also managed to send BlueSnap an email without an order number. BlueSnap never responded.

I have no idea why I have this problem.

(in reply to VPaulus)

Post #: 5

RE: Current Sale - 12/22/2019 6:03:18 PM

Bad Bob

Posts: 7
Joined: 6/24/2009
Status: offline

quote:

I have no idea why I have this problem.

(in reply to VPaulus)

Report |
Post #: 5

On Thursday, December 19th, I bought "GG's: War in the East" ($24.00) and "GG's: War in the West" ($24.00) on one credit card. On Friday, December 20th, I bought "Carrier Strike" ($9.60) and "Eagle Day to Bombing the Reich" ($9.50) on a different card. I then tried to buy "Rise of Prussia" ($4.80) on this second card. When that failed, I tried to use a third card, but it failed also. I keep all my credit cards either at a zero balance or a very low balance.

I should have pointed out in my first post that I ran into this same problem with the last year end sale. I think that time I was able to buy either five or six games before I was blocked. By the time of the Easter coupon sale I was able to buy a game again. And then with this sale I was able to buy four games before being blocked.

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(in reply to Bad Bob)

Post #: 6

RE: Current Sale - 12/22/2019 6:20:38 PM

Bad Bob

Posts: 7
Joined: 6/24/2009
Status: offline

I had also opened a ticket with Matrix Games support before posting here. I have just checked my emails and have received a response saying they were contacting Blue Snap and would get back to me when they heard from them.

(in reply to Bad Bob)

Post #: 7

RE: Current Sale - 12/22/2019 6:24:40 PM

Simulacra53