[Logged] Help!! Question on uninstall/reinstall

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All Forums >> [New Releases from Matrix Games] >> Command: Modern Operations series >> Tech Support >> [Logged] Help!! Question on uninstall/reinstall

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[Logged] Help!! Question on uninstall/reinstall - 2/15/2020 4:18:38 PM

Tom Konczal

Posts: 80
Joined: 5/29/2000
From: Orland Park, IL
Status: offline

This morning I attempted to add version 1.01 of Broken Shield 300 to my CMO game. It didn�t work. And in putting it in, somehow I switched my installer to the LIVE folder so when I updated to the latest version it put all of that information into the LIVE folder rather than the Command Modern Operations folder. No matter what I try, I cannot get Broken Shield to license. Can I uninstall my entire game. Then reload it with the disks I have purchased from matrix games and add the latest upgrade? Will I be able to unlock all of the DLCs. I have bought them all and they are listed on my page of the Matrix Games site.
Please answer me on this.
Thanks
Tom Konczal

< Message edited by apache85 -- 2/20/2020 2:20:37 AM >

Post #: 1

RE: Help!! Question on uninstall/reinstall - 2/16/2020 12:12:15 AM

Annapolis1981

Posts: 7
Joined: 3/11/2009
Status: offline

I reloaded mine yesterday and was able to activate of the DLC's that I own without any problems.

(in reply to Tom Konczal)

Post #: 2

RE: Help!! Question on uninstall/reinstall - 2/16/2020 12:33:39 AM

Tom Konczal

Posts: 80
Joined: 5/29/2000
From: Orland Park, IL
Status: offline

Thanks Annapolis 1981
Did you uninstall first? Did you reload from the Matrix disks?

(in reply to Annapolis1981)

Post #: 3

RE: Help!! Question on uninstall/reinstall - 2/17/2020 10:00:34 AM

JosephM

Posts: 202
Joined: 3/18/2014
Status: offline

Hello Tom,

Have you updated the game to the latest version? Then when running this there will be a page of the installer where you need to select the DLCs you own to the activate the content.

(in reply to Tom Konczal)

Post #: 4

RE: Help!! Question on uninstall/reinstall - 2/17/2020 1:52:15 PM

Tom Konczal

Posts: 80
Joined: 5/29/2000
From: Orland Park, IL
Status: offline

It worked perfectly when I first activated it. Then I deleted my Broken Shield 300 when I installed the Version 1.01 of it. But it wouldn't work with 1.01 Then I uninstalled and the original wouldn't work. This morning I installed version 1121.9 so I could get a new Broken Shield 300 and it still wouldn't license. All of my other DLCs (I own them all) still work perfectly. You can see from my attached pictures I paid for it and when I use the DLC installer, it says it worked but it still says unlicensed when I restart the game. There is no CLIVE file for it like there is for the others.

Attachment (2)

(in reply to JosephM)

Post #: 5

RE: Help!! Question on uninstall/reinstall - 2/17/2020 1:54:12 PM

Tom Konczal

Posts: 80
Joined: 5/29/2000
From: Orland Park, IL
Status: offline

2nd picture

Attachment (1)

(in reply to Tom Konczal)

Post #: 6

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