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[Resolved] CMO - Command LIVE Complete Bundle

 
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[Resolved] CMO - Command LIVE Complete Bundle - 2/15/2020 2:04:49 PM   
Havoc11

 

Posts: 20
Joined: 11/24/2019
Status: offline 		On Friday 14th February I purchased Command LIVE Complete Bundle direct from the Matrix website, I received all eleven emails with the Download Order Information.

I play CMO through Steam.

I've been able to activate the Broken Shield 300 scenario using the Steam key that came with the email but every time I attempt to activate any of the other ten scenarios I get an error message in Steam saying: "Please activate the original game" error message. Please see screenshot: https://imgur.com/a/VrC3Sqt

As you can see from this screenshot, I have CMO and play it via Steam, you can also see that the Broken Shield 300 scenario is activated and also two other DLCs I purchased a couple of weeks ago: https://imgur.com/a/TOcjFQf

So, how can I activate all the other ten Command LIVE scenarios ?

I have also raised a ticket via the Slitherine website - #2020021510000224



< Message edited by apache85 -- 2/20/2020 2:19:37 AM >
Post #: 1
RE: CMO - Command LIVE Complete Bundle - 2/15/2020 2:16:22 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		have you converted the other keys to steam keys?

as every key from matrix is a site key, while some keys are also a steam key, not every game and dlc are like this, and need converting in your my page support page as per instructions

https://www.matrixgames.com/forums/tm.asp?m=4092711

(in reply to Havoc11)
Post #: 2
RE: CMO - Command LIVE Complete Bundle - 2/15/2020 2:28:14 PM   
Havoc11

 

Posts: 20
Joined: 11/24/2019
Status: offline 		For Broken Shield 300, the serial key and the steam key are completely different and for this scenario, I've been able to activate it using the steam key.

For the other 10 scenarios, the serial key and the steam key are identical when I look at "My Page" after logging in on the Slitherine website.

When I enter the steam key, I get the error message "Please activate the original game" error message. Please see screenshot: https://imgur.com/a/VrC3Sqt

(in reply to zakblood)
Post #: 3
RE: CMO - Command LIVE Complete Bundle - 2/15/2020 2:40:18 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		ok, just a thought tbh, maybe you will have to wait for a official support reply im sorry to say

in the meantime, reboot steam and the pc and see if a clean boot sorted it, nothing to lose tbh

< Message edited by zakblood -- 2/15/2020 3:24:52 PM >

(in reply to Havoc11)
Post #: 4
RE: CMO - Command LIVE Complete Bundle - 2/15/2020 3:49:26 PM   
Havoc11

 

Posts: 20
Joined: 11/24/2019
Status: offline 		Yeah, tried all that but thanks

(in reply to zakblood)
Post #: 5
RE: CMO - Command LIVE Complete Bundle - 2/16/2020 10:40:35 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		any luck or reply / update on this?

just wondered tbh, as can't find another post or advice to offer tbh on the subject, and that not from looking, reading and trying, time spent etc

(in reply to Havoc11)
Post #: 6
RE: CMO - Command LIVE Complete Bundle - 2/17/2020 7:12:47 AM   
Havoc11

 

Posts: 20
Joined: 11/24/2019
Status: offline 		I sent my ticket on Saturday afternoon, with it being the weekend I wasn't really expecting a reply, now it's Monday, I'm hoping to get a reply today.

(in reply to zakblood)
Post #: 7
RE: CMO - Command LIVE Complete Bundle - 2/17/2020 7:20:45 AM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		fingers crossed it's something simple and easy to sort out, good luck and thanks for the reply

(in reply to Havoc11)
Post #: 8
RE: CMO - Command LIVE Complete Bundle - 2/18/2020 12:23:38 PM   
Havoc11

 

Posts: 20
Joined: 11/24/2019
Status: offline 		It finally got solved today. The production team fixed an issue this morning with the Steam keys.

The Steam keys I was originally issued both on MY PAGE of the Slitherine site and in the emails I received weren't actually Steam keys.

(in reply to zakblood)
Post #: 9
RE: CMO - Command LIVE Complete Bundle - 2/18/2020 1:00:17 PM   
zakblood


Posts: 22687
Joined: 10/4/2012
Status: offline 		glad you got sorted and can now finally play the game, yes not something i can do but, enjoy the game, one of the best out there there is, imo

(in reply to Havoc11)
Post #: 10
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