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RE: game won't start (2)

 
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RE: game won't start (2) - 3/24/2020 8:41:22 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		If it used to work, then perhaps it's caused by an automatic Windows update. They have caused the AB 'stuttering' issue in the past. I'm reading now that recent Windows 10 updates have had issues.


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Post #: 31
RE: game won't start (2) - 3/25/2020 8:09:05 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Checked my update history.

No updates in the period 20-23 March since the the last time i successfully ran AB

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Post #: 32
RE: game won't start (2) - 3/25/2020 8:40:25 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Digging aroung in my computer I found a Windows AppCrash report file at c:\ProgramData\Microsoft\Windows\WER\ReportArchive.

It is not in an approved format, so I can't upload it here, so here is ascreenshot




Attachment (1)

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Post #: 33
RE: game won't start (2) - 3/25/2020 8:55:41 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Just uninstalled and reinstalled the game.

It still won't run

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Post #: 34
RE: game won't start (2) - 3/25/2020 9:00:47 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		And then installed the v1.056 patch.

It still doesn't run

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Post #: 35
RE: game won't start (2) - 3/25/2020 10:21:58 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		This is the AppCrash report file mentionedd above.

I changed the file ending from .wer to .txt to get the system to upload it.

Attachment (1)

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Post #: 36
RE: game won't start (2) - 3/25/2020 10:45:30 AM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		LoadedModule[73]=C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_c002fecfdc9bbd33\igc32.dll

If that's where it crashes it strongly suggests that this has something to do with the graphics drivers. Google says that it's part of Intel HD Graphics Drivers. Perhaps the game tries to use the integrated graphics after all?


< Message edited by Veitikka -- 3/25/2020 10:49:24 AM >

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Post #: 37
RE: game won't start (2) - 3/25/2020 12:23:48 PM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		You asking me?

How would I know? I build oil & gas plants and stuff. I have no idea how your software interacts with hardware.

Anyway, yesterday I updated the drivers for both the Intel and Nvidia graphics cards, then this morning, uninstalled and re-installed AB and the 1.056 patch.

So now, I have a clean install on a computer with updated graphics drivers. And it doesn't work.

Over to you. Would you like a copy of the sysinfo?

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Post #: 38
RE: game won't start (2) - 3/26/2020 12:30:39 AM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline 		I mean that perhaps your system selects the integrated graphics instead of the NVIDIA card. Practically all these cases where the game crashes without an error message are related to Intel graphics and/or drivers.

One user reported that he had to downgrade the drivers to make the game work.

What makes this case special is that you said the game used to work, but then it stopped working without anything being changed on the system.

If you have all the latest drivers I can only recommend to revert back to default values in the NVIDIA control panel and make sure that the preferred graphics processor for the program (Armored Brigade) is the NVIDIA processor. If the application crashes when loading igc32.dll then it probably still tries to use the integrated graphics.


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Post #: 39
RE: game won't start (2) - 3/26/2020 7:48:23 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		OK. Got it working. But NOT via the Nvidia control panel.

By adjusting Windows Settings-Display Settings-Advanced Graphics.

On Desktop:
1. Right click and select Display
2. At the bottom of the page, click on Graphics Settings
3. Im Graphics Settings, use Browse to find and select ArmoredBrigade.exe
4. Click on the Options button
5. Select High Performance

Screenshots as follows:





Attachment (1)

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Post #: 40
RE: game won't start (2) - 3/26/2020 7:49:24 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Graphics Settings

Attachment (1)

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Post #: 41
RE: game won't start (2) - 3/26/2020 7:50:10 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Graphics Settings




Attachment (1)

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Post #: 42
RE: game won't start (2) - 3/26/2020 7:51:02 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Graphics Settings - AB selected




Attachment (1)

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Post #: 43
RE: game won't start (2) - 3/26/2020 7:52:14 AM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Select High performance




Attachment (1)

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Post #: 44
RE: game won't start (2) - 3/27/2020 3:37:17 PM   
tmoilanen

 

Posts: 72
Joined: 10/19/2011
Status: offline 		Thanks for this! I've been unable to get the game to work and this solved it.

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Post #: 45
RE: game won't start (2) - 3/27/2020 4:22:12 PM   
mmacguinness

 

Posts: 95
Joined: 2/3/2007
Status: offline 		Glad to help.

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Post #: 46
RE: game won't start (2) - 4/12/2020 9:34:21 PM   
Mudchook

 

Posts: 2
Joined: 10/23/2015
Status: offline 		Thanks mmacguinness! Brand new purchase/download and I had the same issues as described.

Your fix allowed me to play.

Cheers mate!

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Post #: 47
RE: game won't start (2) - 5/28/2020 8:57:40 AM   
MirabelleBenou

 

Posts: 310
Joined: 4/3/2010
Status: offline 		Waooo !!

It works also for me, even with only Intel Graphics card. With default parameter, game won't start, and when applying High Performance, it works just fine !

Veitikka > I think you should stick this one :)

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Post #: 48
RE: game won't start (2) - 1/8/2021 9:07:23 PM   
Grazyn

 

Posts: 180
Joined: 10/24/2016
Status: offline 		I'm having the same problem. Used to work fine last time I launched it months ago. Then I uninstalled it, today I downloaded it again and it won't go past the launcher. Pressing play goes back to the launcher, pressing Settings does the same thing, and executing the .exe just does nothing. Tried the tricks described here (run as admin, changed to high performance), still nothing. Uninstalled, deleted the folder, downloaded again, verified files, still same issue.

My system
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
8,00 GB
Intel 620 HD integrated GPU
SSD

One thing came to mind: last time I played, I had enabled the Chechnya Mod https://www.matrixgames.com/forums/tm.asp?m=4659800&mpage=1&key=
I thought it may have been the reason, so I unsubscribed from the mod, uninstalled the game, deleted the folder again and reinstalled, still nothing. Maybe there are still some mod files lingering somewhere that I need to remove?

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Post #: 49
RE: game won't start (2) - 1/9/2021 5:23:32 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline
quote:

ORIGINAL: Grazyn

I'm having the same problem. Used to work fine last time I launched it months ago. Then I uninstalled it, today I downloaded it again and it won't go past the launcher. Pressing play goes back to the launcher, pressing Settings does the same thing, and executing the .exe just does nothing. Tried the tricks described here (run as admin, changed to high performance), still nothing. Uninstalled, deleted the folder, downloaded again, verified files, still same issue.

My system
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
8,00 GB
Intel 620 HD integrated GPU
SSD

One thing came to mind: last time I played, I had enabled the Chechnya Mod https://www.matrixgames.com/forums/tm.asp?m=4659800&mpage=1&key=
I thought it may have been the reason, so I unsubscribed from the mod, uninstalled the game, deleted the folder again and reinstalled, still nothing. Maybe there are still some mod files lingering somewhere that I need to remove?


Did you try updating the graphics drivers?


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Post #: 50
RE: game won't start (2) - 1/10/2021 11:19:24 AM   
Grazyn

 

Posts: 180
Joined: 10/24/2016
Status: offline
quote:

ORIGINAL: Veitikka


quote:

ORIGINAL: Grazyn

I'm having the same problem. Used to work fine last time I launched it months ago. Then I uninstalled it, today I downloaded it again and it won't go past the launcher. Pressing play goes back to the launcher, pressing Settings does the same thing, and executing the .exe just does nothing. Tried the tricks described here (run as admin, changed to high performance), still nothing. Uninstalled, deleted the folder, downloaded again, verified files, still same issue.

My system
Intel(R) Core(TM) i3-7020U CPU @ 2.30GHz 2.30 GHz
8,00 GB
Intel 620 HD integrated GPU
SSD

One thing came to mind: last time I played, I had enabled the Chechnya Mod https://www.matrixgames.com/forums/tm.asp?m=4659800&mpage=1&key=
I thought it may have been the reason, so I unsubscribed from the mod, uninstalled the game, deleted the folder again and reinstalled, still nothing. Maybe there are still some mod files lingering somewhere that I need to remove?


Did you try updating the graphics drivers?


It's the latest OEM driver for my Acer laptop, 26.20.100.7261 date 25/09/2019
The last time I launched the game was a few months ago, with those same drivers.
Intel® Driver & Support Assistant says there's a more recent generic driver but recommends using Acer drivers for stability. Should I overwrite the OEM with the generic driver then?

(in reply to Veitikka)
Post #: 51
RE: game won't start (2) - 1/10/2021 9:09:11 PM   
Veitikka


Posts: 1304
Joined: 6/25/2007
From: Finland
Status: offline
quote:

ORIGINAL: Grazyn

It's the latest OEM driver for my Acer laptop, 26.20.100.7261 date 25/09/2019
The last time I launched the game was a few months ago, with those same drivers.
Intel® Driver & Support Assistant says there's a more recent generic driver but recommends using Acer drivers for stability. Should I overwrite the OEM with the generic driver then?


Recently there have been a few reports about low FPS or the game not starting. I believe these can be connected to a recent Windows 10 update. One user reported that the low FPS issue was fixed by installing missing Windows 10 updates. First you could try that. Regarding the game-not-starting issue, last year we got this in Steam discussions:

"I am using an integrated Intel Graphics Card and just got the newest driver update from Dell for the system circa Jan 6th, 2020. Update: Reverted back to April 7, 2019 driver update for the integrated Intel Graphics Card and it works fine now."

Also this:

"I rolled the driver for the UHD 620 back to 25.20.100.6576 from 2019-02-07 and the game actually launched!"

So perhaps try rolling back the graphics drivers if there's no new driver update available?


< Message edited by Veitikka -- 1/10/2021 9:12:06 PM >

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Post #: 52
RE: game won't start (2) - 1/14/2021 8:31:52 PM   
Grazyn

 

Posts: 180
Joined: 10/24/2016
Status: offline 		Windows was already updated, however I got it running by installing the latest generic intel driver.

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Post #: 53
RE: game won't start (2) - 12/6/2021 10:08:49 AM   
pioneer10sun

 

Posts: 11
Joined: 11/4/2021
Status: offline 		I had the same issuse. Thanks for tips now is fine :D

(in reply to mmacguinness)
Post #: 54
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