Matrix Game Library messed up ???

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Matrix Game Library messed up ???

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Matrix Game Library messed up ??? - 7/25/2020 11:01:59 AM

Freyr Oakenshield

Posts: 541
Joined: 4/25/2014
Status: offline

I'm writing because I've noticed a certain problem in the "My Page" part of the Matrix website. Namely, it claims I own certain games, even though I don't. Some of you will probably say "That's good, isn't it? More games in your lib, eh?" But there are no benefits, since the website only thinks I own a game, but I can't download it--rightly so since I don't own it. And I can't add it to my wishlist since it's labelled as "owned"...

I was wondering if it's only me or maybe it's a more global problem. So, I'd be grateful if you could look at your libraries and see if everything is the way it should be AND send an email to Matrix support if it isn't, which I have already done.

It seems this may have something to do with Steam integration. Why so? Well, Matrix seems to have recently introduced icons showing which games we own on Steam. However, they don't seem to be working the way they should. For example--although on Steam I do own (see pic) Armored Brigade base game, Alea Jacta Est, and Battle Academy, I DO NOT own (on Steam) the DLC Armored Brigade Nation Pack France Belgium OR Astra Exodus; however they are labelled as owned by me on Steam..., which I DO NOT own! Come on... something is definitely not right here...

Could you please look around in your Matrix game lib in your spare time? This is a request especially for those of you who've integrated Steam.

Best regards.

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< Message edited by Freyr Oakenshield -- 7/25/2020 4:53:49 PM >

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Post #: 1

RE: Matrix Game Library messed up ??? - 7/25/2020 5:59:49 PM

Generalisimo

Posts: 36
Joined: 7/23/2004
Status: offline

Thanks to your quick report we have temporarily disabled this new featured while we investigate what happened.

I am looking into your account right now working on a fix.

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Fernando Turi
Slitherine IT Developer

(in reply to Freyr Oakenshield)