PBEM Connection Error

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command: World War I >> Tech Support >> PBEM Connection Error

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PBEM Connection Error - 11/26/2020 7:02:14 PM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

Hi,

when I try to save PBEM, I receive the message : Connection Error[15], general error, please try again.

I did, also tried to reinstall, but the problem still occurs.

Any idea what I can do to fix this?

Merci beaucoup in advance

Post #: 1

RE: PBEM Connection Error - 11/27/2020 2:41:42 AM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

The only thing I can think of here if it is a repeatable error and only when you save, e.g. attempt to upload data to the server, is that perhaps your anti virus software or a firewall is interfering with the game process here?

Maybe whitelisting the game EXE will help in your A/V or Firewall software?

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(in reply to gesamtschuldner)

Post #: 2

RE: PBEM Connection Error - 11/27/2020 1:13:22 PM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

Thanks Hubert. But with Win10, I do not have an additional firewall or AV-software. Could it be Win10 which blocks the saving or is something with the PBEM server? Do you know who I can contact thereto? I am bit lost, I do not usually have the time to play a full round till the end, this delays my games a lot.

Anyhow, your help is much appreciated.

(in reply to Hubert Cater)

Post #: 3

RE: PBEM Connection Error - 11/27/2020 1:22:35 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Sorry to hear that it wasn't a possible quick fix, I would then suggest trying to contact Matrix support directly as they then might be able to help you out further here and especially so if it is indeed server related.

https://www.matrixgames.com/contacts

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RE: PBEM Connection Error - 11/27/2020 2:11:20 PM

gesamtschuldner

Posts: 8
Joined: 9/15/2020
Status: offline

I will try, thank you for the tip.

(in reply to Hubert Cater)

Post #: 5

RE: PBEM Connection Error - 11/27/2020 3:13:58 PM

grant1

Posts: 30
Joined: 8/1/2018
Status: offline

Hi I'm having the same issue,initially thought it connection problem,but seems ok,now it says i need latest version for WW1 nad War in europe but i have the latest for both?

(in reply to Hubert Cater)

Post #: 6

RE: PBEM Connection Error - 11/27/2020 6:21:54 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Hi Grant1,

Sorry to hear about the trouble. I'm a little confused as WWI has not been updated just yet, can you confirm which version you are playing, as shown in the bottom right hand corner of the MAIN MENU screen of the game?

Also can you confirm which version the PBEM++ server is asking for when you attempt to connect?

Thanks,
Hubert

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Post #: 7

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