Is multi-player down

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All Forums >> [New Releases from Matrix Games] >> Strategic Command Series >> Strategic Command WWII: World at War >> Is multi-player down

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Is multi-player down - 1/22/2021 3:22:26 PM

taffjones

Posts: 346
Joined: 3/25/2016
Status: offline

Just loaded up PBEM and played my turn.

Tried to upload the game at the end of my turn and are getting a "General Error 15" message.

Then tried to log back in to PBEM and are getting the same error message.

Post #: 1

RE: Is multi-player down - 1/22/2021 3:30:34 PM

fluidwill matrix

Posts: 140
Joined: 12/7/2006
Status: offline

I can't log on currently

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Post #: 2

RE: Is multi-player down - 1/22/2021 3:32:46 PM

warspite1

Posts: 41353
Joined: 2/2/2008
From: England
Status: offline

Its down for me

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Post #: 3

RE: Is multi-player down - 1/22/2021 3:33:31 PM

fluidwill matrix

Posts: 140
Joined: 12/7/2006
Status: offline

Succesfully logged on now though

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Post #: 4

RE: Is multi-player down - 1/22/2021 4:35:14 PM

EarlyDoors

Posts: 548
Joined: 12/16/2018
From: uk
Status: offline

Looks like PBEM++ has been trashed by a version update

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Post #: 5

RE: Is multi-player down - 1/22/2021 5:28:45 PM

taffjones

Posts: 346
Joined: 3/25/2016
Status: offline

Yes I just tried again and its saying you need to upgrade to V1.09

But cant find a link for the upgrade

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Post #: 6

RE: Is multi-player down - 1/22/2021 5:34:16 PM

warspite1

Posts: 41353
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: taffjones

Yes I just tried again and its saying you need to upgrade to V1.09

But cant find a link for the upgrade

warspite1

Hi

You don't need a link When you click on your short cut to the game a box comes up. Bottom right is what you need to click

Attachment (1)

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England expects that every man will do his duty. Horatio Nelson October 1805

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Post #: 7

RE: Is multi-player down - 1/22/2021 5:38:01 PM

warspite1

Posts: 41353
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: warspite1

quote:

ORIGINAL: taffjones

Yes I just tried again and its saying you need to upgrade to V1.09

But cant find a link for the upgrade

warspite1

Hi

You don't need a link When you click on your short cut to the game a box comes up. Bottom right is what you need to click

warspite1

Sadly that didn't work as I'm told I have the latest version......

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England expects that every man will do his duty. Horatio Nelson October 1805

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Post #: 8

RE: Is multi-player down - 1/22/2021 9:09:49 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Sorry to hear about the trouble, please try from this direct link:

v1.00.09 Update

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Post #: 9

RE: Is multi-player down - 1/22/2021 9:13:21 PM

warspite1

Posts: 41353
Joined: 2/2/2008
From: England
Status: offline

quote:

ORIGINAL: Hubert Cater

Sorry to hear about the trouble, please try from this direct link:

v1.00.09 Update

warspite1

For those of us not computer literate, what do I do with the file once downloaded please?

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England expects that every man will do his duty. Horatio Nelson October 1805

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Post #: 10

RE: Is multi-player down - 1/22/2021 9:16:42 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Please unzip it, usually a right click and then select the decompress or unzip option. Then double click the installer EXE and it should install for you pretty straight forward after that.

Hope this helps,
Hubert

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Post #: 11

RE: Is multi-player down - 1/23/2021 4:53:22 PM

phenix_slith

Posts: 12
Joined: 5/11/2020
From: Italy
Status: offline

I have upgraded to v. 1.09, it seems to work fine but it gives me a General Error when I try to save or quit my MP games (it manage to download games, though). Is it a server issue?

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Post #: 12

RE: Is multi-player down - 1/23/2021 7:51:33 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Hi Phenix_slith,

Sorry to hear about the trouble and my guess is it is probably a server issue as I just ran a quick test and seems to be working now fine on my end. Can you confirm?

Hubert

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Post #: 13

RE: Is multi-player down - 1/23/2021 9:31:02 PM

LoneRunner

Posts: 202
Joined: 8/16/2020
Status: offline

Hi Hubert,
I ran into a problem with the last update. I was in the middle of my move in an MP game when I noticed on my other monitor that WaW was updating. I thought that's not good. And I was right. My game crashed without saving and I had to redo my move.

Anyway, no big deal. And the problem could be Steam not Slytherine. But I thought you might want to know.

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Post #: 14

RE: Is multi-player down - 1/24/2021 2:28:38 AM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Thanks for the info and that does indeed sound like Steam doing the auto-update. I would have assumed it would have done it while not in the game, but I guess not which doesn't seem to be a good idea as it could lead to the type of issue you had in your game.

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Post #: 15

RE: Is multi-player down - 1/24/2021 2:03:43 PM

phenix_slith

Posts: 12
Joined: 5/11/2020
From: Italy
Status: offline

Thanks for the reply. No, actually the issue is still there. I can download games from the server, but when I try to save/quit, it prompts 'Connection error [15]. General error, please try again'.

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Post #: 16

RE: Is multi-player down - 1/24/2021 2:59:47 PM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Thanks for the follow up and I believe we'll have to take this offline if it is repeatable so I can help you more directly.

Can you send me an email to support@furysoftware.com?

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Post #: 17

RE: Is multi-player down - 1/25/2021 9:52:09 PM

phenix_slith

Posts: 12
Joined: 5/11/2020
From: Italy
Status: offline

Thank you very much for solving it

(in reply to Hubert Cater)

Post #: 18

Correction error 15 - 1/26/2021 2:57:15 AM

smckechnie

Posts: 118
Joined: 3/12/2018
Status: offline

I have been having the same issue that Phenix_slith mentioned above.

Anyone figure out a fix to the issue?

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Post #: 19

RE: Correction error 15 - 1/26/2021 4:53:38 AM

Hubert Cater

Posts: 5199
Joined: 7/22/2013
Status: offline

Hi smchechnie,

The issue is likely your login is no longer compatible with the server as there have been some changes.

1) Please navigate to your USER folder for the game, typically found here:

Users\<username>\Documents\My Games\Strategic Command WWII - World at War

2) Open the sc3.ini file and look for your PBEM++ login user name near the bottom of the file. Likely it is an email address or something else other than your current forum username.

3) Replace it with your forum username, e.g. smckechnie

4) Save the file, relaunch the game and let me know if this resolves the issue for you.

Hubert

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Post #: 20