Intros not playing

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All Forums >> [New Releases from Matrix Games] >> Gary Grigsby's War in the West >> Tech Support >> Intros not playing

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Intros not playing - 2/7/2021 9:10:46 PM

MPHopcroft1

Posts: 258
Joined: 7/1/2006
From: Portland, OR
Status: offline

I have a problem that the openi8ng screens in that they give me the sounds with only a black screen. I want to see the wartime footage and posters I saw the first time I played this game. What happened? Did I do a setting wrong?

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"Any asset that would cost you the war if lost is no longer an asset, but a liability." -- Me

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Post #: 1

RE: Intros not playing - 2/8/2021 3:41:20 AM

Seminole

Posts: 2105
Joined: 7/28/2011
Status: offline

What happens if you try to play the videos outside of the game?

Just browse to the folder path (default) C:\Matrix Games\Gary Grigsby's War in the West\Dat\video

Can you play those videos without a problem in Windows?

(in reply to MPHopcroft1)

Post #: 2

RE: Intros not playing - 2/8/2021 4:28:53 AM

MPHopcroft1

Posts: 258
Joined: 7/1/2006
From: Portland, OR
Status: offline

Yes, I did. And in WitE too, which had the same problem. All of the videos worked (I had to look harder for them because I use Steam.)

So the videos themselves are fine. It's just something preventing the video track from appearing. The sound is fine.

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Post #: 3

RE: Intros not playing - 2/8/2021 1:52:13 PM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

What kind of software do you use to manually play these vids?
Note the ingame video relies on properly working Codecs built into your operating system, many 3rd party software players like VLC use their own embedded codecs.

(in reply to MPHopcroft1)

Post #: 4

RE: Intros not playing - 2/8/2021 2:02:50 PM

MPHopcroft1

Posts: 258
Joined: 7/1/2006
From: Portland, OR
Status: offline

I did indeed use VLC to open them, but only within this process and only once, just now, after the trouble arose.

What can I do to fix these codecs since it sounds like it may be what's at issue here?

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Post #: 5

RE: Intros not playing - 2/8/2021 5:20:12 PM

Denniss

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline

Codec Tweak tool.
Infos/guide: https://www.free-codecs.com/download/codec_tweak_tool.htm
Download: https://codecguide.com/download_other.htm

(in reply to MPHopcroft1)

Post #: 6

RE: Intros not playing - 3/17/2021 8:22:17 AM

kontkis

Posts: 2
Joined: 3/17/2021
Status: offline

Did you manage to fix this? I have the same issue. At first the video played OK but after couple of times I only can hear the sound.

I just got a new computer and have the same problem again after couple of times. I'm not sure if it's related but the issued started on that computer when I skipped the video once by clicking ESC. After that video was not displayed anymore.

(in reply to MPHopcroft1)

Post #: 7

RE: Intros not playing - 4/17/2021 8:54:18 PM

EddieTheTrooper

Posts: 16
Joined: 12/11/2018
Status: offline

Same problem here. No videos only sound in War in the East and War in the West. When the game was installed for the first time I had no problem like this. I can play videos directly from the game folder and they work fine this way. I've also found same problem in Close Combat Last Stand Arnhem. No videos, only sound. Any ideas?

(in reply to kontkis)

Post #: 8

RE: Intros not playing - 4/18/2021 6:28:45 AM

cfulbright

Posts: 2778
Joined: 5/7/2003
Status: offline

Eddie,

How important are the intro videos to you? I personally have renamed the Video folder to be Video.xxx just so I don't waste time waiting for the videos to load and play, but I don't have a solution if you want to watch them.

Cary

(in reply to EddieTheTrooper)

Post #: 9