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i cannot buy any games

 
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i cannot buy any games - 2/12/2021 1:39:26 AM   
jonj01

 

Posts: 233
Joined: 2/21/2014
Status: offline 		ive tried using all of my 5 credit cards
i have two different login accounts

all 10 options will not result in a sale
ive tried the help desk..no help

i want to buy this game when it comes out.

i want to buy the two add ons for tigers on the hunt(kurks-normandy)...couldnt buy either one

i want to buy battlefront from SSG.....could buy it.

can i call in orders..and you just put the games on my page...next to almost a dozen others

or have you guys 86'd me for good...and my money is no longer good on this site

thanks for any help
Post #: 1
RE: i cannot buy any games - 2/12/2021 2:23:02 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi,

Thanks for posting to let us know. Can you please open a ticket with our help desk https://www.matrixgames.com/contacts or e-mail support@matrixgames com?

If you already tried the help desk without success, could you please give me a reference to your ticket so that I can follow up and investigate?

They are equipped to walk through the store orders with you and see what is preventing the order going through.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jonj01)
Post #: 2
RE: i cannot buy any games - 2/12/2021 2:46:38 AM   
jonj01

 

Posts: 233
Joined: 2/21/2014
Status: offline 		thanks for the reply..
ill start another ticket...ill try again and document any messages from site

and ill get back to you soon

thanks for your help

(in reply to jonj01)
Post #: 3
RE: i cannot buy any games - 2/12/2021 11:35:44 PM   
jonj01

 

Posts: 233
Joined: 2/21/2014
Status: offline 		heres the ticket number
2021011910000324

"Hi Jon,

I'm sorry to hear you are having problems with placing your order.

Try placing the order with a different Internet browser.
If the issue persists I can only suggest to place an order with a different
payment method like PayPal."

then they closed the ticket.

WTH????

(in reply to Erik Rutins)
Post #: 4
RE: i cannot buy any games - 2/12/2021 11:36:36 PM   
jonj01

 

Posts: 233
Joined: 2/21/2014
Status: offline 		thanks for your help in advance

(in reply to Erik Rutins)
Post #: 5
RE: i cannot buy any games - 2/13/2021 9:56:08 AM   
Mahrgell

 

Posts: 50
Joined: 1/8/2016
Status: offline 		Sorry dude, but how does this relate to the WitE2 forum?
And what should the WitE2 devs/mods/fans do to fix your credit card issues?
And what kind of solution by the customer support do you expect to fix your credit card issues? (And I'm not asking about your reasoning for 5 credit cards...)
And paypal allows forwarding the money directly from your CC, so have you tried it? Then Matrix/Slitherine doesn't have to deal with your messy CCs and everything is good.

(in reply to jonj01)
Post #: 6
RE: i cannot buy any games - 2/13/2021 2:25:07 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: jonj01

heres the ticket number
2021011910000324

"Hi Jon,

I'm sorry to hear you are having problems with placing your order.

Try placing the order with a different Internet browser.
If the issue persists I can only suggest to place an order with a different
payment method like PayPal."

then they closed the ticket.

WTH????



Thanks, I will follow up and find out what's going on with your order. Have you tried more than one browser and/or PayPal yet?


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jonj01)
Post #: 7
RE: i cannot buy any games - 2/14/2021 12:08:29 PM   
jonj01

 

Posts: 233
Joined: 2/21/2014
Status: offline 		of course
tried 3 different browsers..

(in reply to Erik Rutins)
Post #: 8
RE: i cannot buy any games - 2/14/2021 12:08:49 PM   
jonj01

 

Posts: 233
Joined: 2/21/2014
Status: offline 		very helpful

(in reply to Mahrgell)
Post #: 9
RE: i cannot buy any games - 2/15/2021 1:11:47 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Jonj01,

I followed up with our helpdesk on this and it turned out that you were previously banned from purchases on our site. You should be well aware of the reason for this. If you have any further concerns, you can e-mail me at erikr@matrixgames.com and we can discuss this privately.

Locking this thread.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to jonj01)
Post #: 10
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