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PBEM++ IS NOT WORKING CORRECTLY

 
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PBEM++ IS NOT WORKING CORRECTLY - 2/17/2021 2:10:49 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Apparently it can't save games at the moment.

I will keep you all appraised on the situation.

< Message edited by AlvaroSousa -- 2/19/2021 4:16:05 PM >

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3
Post #: 1
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/17/2021 9:12:53 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		Has this been resolved yet?

_____________________________


(in reply to AlvaroSousa)
Post #: 2
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/17/2021 9:43:46 PM   
ncc1701e


Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline 		Don't think so - I assume Matrix will communicate widely once this is solved.

_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to MorningDew)
Post #: 3
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 12:32:13 AM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		Just confirmed it is not working

_____________________________


(in reply to ncc1701e)
Post #: 4
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 4:00:37 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		I was told with the transition to the new server some games might be lost.
This is not in my control BTW.

http://www.slitherine.com/forum/viewtopic.php?f=58&t=104168



_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to MorningDew)
Post #: 5
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 4:05:27 PM   
Kyrian

 

Posts: 14
Joined: 12/31/2020
Status: offline 		It is still not working for me as of Thursday 9am Pacific Time

(in reply to AlvaroSousa)
Post #: 6
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 4:22:59 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline
quote:

ORIGINAL: AlvaroSousa

I was told with the transition to the new server some games might be lost.
This is not in my control BTW.

http://www.slitherine.com/forum/viewtopic.php?f=58&t=104168




But the issue isn't that the game is lost. It is listed and you can download it and make your move. You just cannot upload it. That fails.

_____________________________


(in reply to AlvaroSousa)
Post #: 7
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 4:41:09 PM   
ncc1701e


Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline 		Did anyone tried to create a new PBEM to see if it works? Maybe all our existing PBEM games are lost...

_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to MorningDew)
Post #: 8
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:25:21 PM   
ncc1701e


Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline 		Thanks ComadrejaKorp, I have played your newly created PBEM to test and I was able to upload my first turn. Did you receive it?

_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to ncc1701e)
Post #: 9
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:32:26 PM   
ComadrejaKorp

 

Posts: 377
Joined: 5/31/2020
From: Sitges-SPAIN
Status: offline 		It seems to work fine for new games.
We will see if we have lost our current games!
I hope that the Matrix will explain to us soon what is happening, it is not normal that we ourselves should test if it already works.

(in reply to ncc1701e)
Post #: 10
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:34:36 PM   
ncc1701e


Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline 		Agree - I just sent back the second turn. Did you receive it as well?

_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to ComadrejaKorp)
Post #: 11
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:38:19 PM   
ComadrejaKorp

 

Posts: 377
Joined: 5/31/2020
From: Sitges-SPAIN
Status: offline 		Yes, received and returned, again (:

(in reply to ncc1701e)
Post #: 12
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:43:21 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		The fact that the game is there and downloadable makes me question why it would be lost. That makes no sense to me.

_____________________________


(in reply to ComadrejaKorp)
Post #: 13
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:46:34 PM   
ncc1701e


Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline 		If the game is there and downloadable, this is a first step to restore them correctly... Crossing fingers...

_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to MorningDew)
Post #: 14
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:48:03 PM   
ComadrejaKorp

 

Posts: 377
Joined: 5/31/2020
From: Sitges-SPAIN
Status: offline 		Perhaps it is ´´matrix´´ who should explain to us if the games can be recovered.
Maybe it should also explain to us if we can already create new games or should we wait.
But unfortunately there is no communication.

(in reply to ncc1701e)
Post #: 15
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 5:49:04 PM   
ncc1701e


Posts: 7380
Joined: 10/29/2013
From: Utopia Planitia Fleet Yards
Status: offline 		I have post something here:
https://www.matrixgames.com/forums/tm.asp?m=4962881

_____________________________

Chancellor Gorkon to Captain James T. Kirk:
You don't trust me, do you? I don't blame you. If there is to be a brave new world, our generation is going to have the hardest time living in it.

(in reply to ComadrejaKorp)
Post #: 16
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 6:00:04 PM   
ComadrejaKorp

 

Posts: 377
Joined: 5/31/2020
From: Sitges-SPAIN
Status: offline 		I can wait to find out if ´´Matrix´´ can save our current games.
The question that I would like to know the answer to:
Can we create new games? or will they be lost?
After 2 days of waiting it would be nice to know something more about what is happening.

(in reply to ncc1701e)
Post #: 17
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 9:16:10 PM   
sillyflower


Posts: 3509
Joined: 8/4/2010
From: Back in Blighty
Status: offline 		I've put in a support request direct to Matrix as they don't seem to be communicating via the forum

_____________________________

web exchange

Post: I am always fearful that when I put this game down on the table and people see the box-art they will think I am some kind of neo-Nazi

Reply: They already know you're a gamer. What other shame can possibly compare?

(in reply to ComadrejaKorp)
Post #: 18
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 9:50:39 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		They are making a move to PBEM3. That is what I know. There is always growing pains.

I am just glad WarPlan Pacific wasn't released when they did the upgrade.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to sillyflower)
Post #: 19
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/18/2021 11:35:24 PM   
baloo7777


Posts: 1190
Joined: 5/18/2009
From: eastern CT
Status: offline
quote:

ORIGINAL: sillyflower

I've put in a support request direct to Matrix as they don't seem to be communicating via the forum


I put one in also. The next day they thanked me for bringing it to their attention, and said they were looking into it. Haven't heard anything more.

_____________________________

JRR

(in reply to sillyflower)
Post #: 20
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 10:47:15 AM   
squatter

 

Posts: 1033
Joined: 6/24/2006
Status: offline 		Alvaro, I know the server is out of your remit, but you should be very concerned about this complete shambles.

Your customers can't play your game.

No-one is telling them what is going on, several days later.

What's going on? Is your publisher collapsing, or suffered some personnel issues? I hope not.

Or is your publisher utterly incompetent in the realm of customer communications? Or does your publisher hold your customers in contempt?


(in reply to baloo7777)
Post #: 21
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 12:15:14 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Now the issue has been nailed down to only WarPlan. So I am working with them to narrow the problem.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to squatter)
Post #: 22
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 12:37:48 PM   
ComadrejaKorp

 

Posts: 377
Joined: 5/31/2020
From: Sitges-SPAIN
Status: offline 		I appreciate that you keep us informed.
One question, can we start new games or better wait?

(in reply to AlvaroSousa)
Post #: 23
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 1:31:55 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Ok we figured out what it was and this was corrected.

Try playing the games again. If it doesn't work I will have a beta test fix for it.



_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to ComadrejaKorp)
Post #: 24
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 1:45:10 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		I was able to download, make one move, and save to PBEM - which I was not able to do previously.

I have not confirmed a full move, but I would expect that since I can upload a SAVE PBEM, I will not have an issue with ending a turn.

Thanks for getting this resolved.





_____________________________


(in reply to AlvaroSousa)
Post #: 25
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 1:52:17 PM   
AlvaroSousa


Posts: 9927
Joined: 7/29/2013
Status: offline 		Yes if you can upload save you can end the turn.

_____________________________

Creator Kraken Studios
- WarPlan
- WarPlan Pacific

Designer Strategic Command
- Brute Force (mod) SC2
- Assault on Communism SC2
- Assault on Democracy SC2
- Map Image Importer SC3

(in reply to MorningDew)
Post #: 26
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 1:57:20 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline
quote:

ORIGINAL: AlvaroSousa

Yes if you can upload save you can end the turn.


Then confirmed!

_____________________________


(in reply to AlvaroSousa)
Post #: 27
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 3:39:28 PM   
MorningDew

 

Posts: 1170
Joined: 9/20/2006
From: Greenville, SC
Status: offline 		Just did a full move and ended turn/upload with no issue

_____________________________


(in reply to MorningDew)
Post #: 28
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 3:56:42 PM   
baloo7777


Posts: 1190
Joined: 5/18/2009
From: eastern CT
Status: offline 		OK. Thanks for letting us know Alvaro.

_____________________________

JRR

(in reply to MorningDew)
Post #: 29
RE: PBEM++ IS NOT WORKING CORRECTLY - 2/19/2021 4:27:41 PM   
squatter

 

Posts: 1033
Joined: 6/24/2006
Status: offline 		Yeah working again here too. Thanks Alvaro

(in reply to baloo7777)
Post #: 30
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