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Pre-Order Clarifications / FAQs - 3/2/2021 1:16:44 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi everyone,

Some clarifications due to the issues that happened earlier today.

- The e-mails stating that WITE2 was released, sent out to customers with it on their wish list, were in error. It is however live for pre-orders and we will be manually re-sending those e-mails to clarify that.

- The check box in the store for the "boxed digital edition" is what you need to check to make sure you are ordering the full 500+ page printed hardcover manual. This should be an additional $20 + shipping.

- WITE2 will release on March 25th (downloads for all orders) and physical shipments will start shipping out on April 16th (when manuals arrive at our warehouse). Those who order the physical copies will be able to access their downloads on March 25th along with everyone else.

- The physical manual is a 520 page hardbound full color volume. The biggest printed manual we've ever done. All shipments at this point are from the UK and we recommend carefully reviewing the shipping options (typically Royal Mail or DPD) to determine which is best for your location. Royal Mail is a typical mail service, DPD is an air courier service and shipping times, customs/VAT costs and service to special addresses may vary by your location. However, the shipping cost is significant due to the sheer weight of the hardbound manual, which comes in at over 4.5 lbs / 2+ kg.

- The initial pre-order price was incorrectly missing the 10% discount. This has been corrected and all customers who ordered at the non-discounted price should see a refund for the difference over the couple of days. That process has started - our support team is handling it but it is a manual process.

- War in the East 2 is initially releasing only on Matrix and Slitherine. However, every customer who orders from us will also be able to retrieve a free Steam Key when it releases on Steam in the future to also add the game to their Steam catalogs. There is no set date for the Steam release at this time. I expect it will be at least six months after the release on our stores.

Regards,

- Erik

< Message edited by Erik Rutins -- 3/3/2021 1:56:58 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.
Post #: 1
RE: Pre-Order Clarification - 3/2/2021 1:19:00 PM   
leftydad

 

Posts: 206
Joined: 8/24/2004
Status: offline 		Thanks for clarifying! I've ordered (preordered) the boxed digital edition. Just didn't want to screw up.

_____________________________

James

(in reply to Erik Rutins)
Post #: 2
RE: Pre-Order Clarification - 3/2/2021 4:45:25 PM   
cdcool


Posts: 660
Joined: 1/25/2005
From: United States
Status: offline 		I don't see it anywhere on the matrix site for preorder

(in reply to leftydad)
Post #: 3
RE: Pre-Order Clarification - 3/2/2021 4:54:30 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please see here as well:

https://www.matrixgames.com/forums/tm.asp?m=4972715

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to cdcool)
Post #: 4
RE: Pre-Order Clarification - 3/2/2021 5:46:19 PM   
ranknfile

 

Posts: 155
Joined: 2/9/2021
From: New Orleans
Status: offline 		Ordered. "It would be nice" if we could download the Manual! 500+ pages .... best to get started on that A.S.A.P. no?

All in good time, I'm not impatient. I have no "burning desire" to be on the Beta (but will "do my bit" if called!).

(in reply to Erik Rutins)
Post #: 5
RE: Pre-Order Clarification - 3/2/2021 5:58:41 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Updated with the latest information.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to ranknfile)
Post #: 6
RE: Pre-Order Clarification - 3/2/2021 6:16:38 PM   
RFalvo69


Posts: 1380
Joined: 7/11/2013
From: Lamezia Terme (Italy)
Status: offline 		Maybe this is an FAQ I missed, but are there any plans to release WitE2 on Steam like WitE and WitW? If so, will it be a simultaneous release or Steam costumers will have to wait?

Thanks!

_____________________________

"Yes darling, I served in the Navy for eight years. I was a cook..."
"Oh dad... so you were a God-damned cook?"

(My 10 years old daughter after watching "The Hunt for Red October")

(in reply to Erik Rutins)
Post #: 7
RE: Pre-Order Clarification - 3/2/2021 6:45:19 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Good question, I'll add my response above in the first post.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to RFalvo69)
Post #: 8
RE: Pre-Order Clarification - 3/2/2021 6:51:10 PM   
geforth


Posts: 115
Joined: 6/5/2020
From: Germany
Status: offline 		It seems that the date is a little bit too long :D
And thanks for the discount! :-)

Attachment (1)

< Message edited by geforth -- 3/2/2021 6:52:03 PM >

(in reply to Erik Rutins)
Post #: 9
RE: Pre-Order Clarification - 3/2/2021 6:52:06 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline
quote:

ORIGINAL: geforth
It seems that the date is a little bit too long :D


Help me out a bit more, what's the issue here?

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to geforth)
Post #: 10
RE: Pre-Order Clarification - 3/2/2021 6:57:30 PM   
geforth


Posts: 115
Joined: 6/5/2020
From: Germany
Status: offline
quote:

ORIGINAL: Erik Rutins


quote:

ORIGINAL: geforth
It seems that the date is a little bit too long :D


Help me out a bit more, what's the issue here?

The offer ends on 26th april or am I wrong? ^^

(in reply to Erik Rutins)
Post #: 11
RE: Pre-Order Clarification - 3/2/2021 7:23:26 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		That is correct, it starts with the pre-orders and is also an "early order" discount for the first month after release.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to geforth)
Post #: 12
RE: Pre-Order Clarification - 3/2/2021 7:28:37 PM   
geforth


Posts: 115
Joined: 6/5/2020
From: Germany
Status: offline
quote:

ORIGINAL: Erik Rutins

That is correct, it starts with the pre-orders and is also an "early order" discount for the first month after release.

ahhh thank you for the information! And apologies for the false report

(in reply to Erik Rutins)
Post #: 13
RE: Pre-Order Clarification - 3/2/2021 7:55:05 PM   
Ynglaur_slith

 

Posts: 12
Joined: 2/27/2021
Status: offline 		Retroactively applying the 10% pre-order discount is a classy move. Thanks.

(in reply to geforth)
Post #: 14
RE: Pre-Order Clarification - 3/3/2021 8:24:09 PM   
OccatorPilot

 

Posts: 4
Joined: 3/3/2021
Status: offline 		Just to be clear, and early download of the manual is not included in the pre-order correct?

(in reply to Ynglaur_slith)
Post #: 15
RE: Pre-Order Clarification - 3/3/2021 10:09:40 PM   
Uriah

 

Posts: 9
Joined: 1/12/2011
Status: offline 		Yesterday when I received no less than three emails telling me that WitE2 had been released I was delighted and immediately went to the Slitherine store and ordered it. To my disappointment I could not download the game. It took me some time to find this forum and then this thread.

While I accept that the emails issued in error, I am not happy.

The first reason is that despite that explanation, I rec'd another email this morning telling me that the game had been released. Obviously not much has been done to fix the problem.

Secondly,Slitherine has a strict policy that one an order is placed it cannot be reversed. That is its prerogative and I have no objection to it - I have purchased several games on that basis. But surely the customer can also insist that having paid for a product they are told is available it must be provided?

I understand that the game may not be ready for final release - the date of March 25th has been mentioned. Given that to all intents and purposes I and many other customers have been led to provide Slitherine with payment following the issue of false or misleading advertising, advertising that continues even after fault has been acknowledged, should Slitherine not make an effort to balance the books? Not by refunding the money - that would be a severe penalty, but by making some attempt to compensate for its errors.

The game is almost ready for release - why not allow those who have registered to download the current version? If there are any small changes before release date, an updated version can be made available.

That way those purchasers annoyed at being misled by the repeated advertising can be placated, and at no real cost to Slitherine. A win win solution.

(in reply to OccatorPilot)
Post #: 16
RE: Pre-Order Clarification - 3/3/2021 11:44:22 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please see my reply to you in this thread:

https://www.matrixgames.com/forums/tm.asp?m=4973704

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Uriah)
Post #: 17
RE: Pre-Order Clarification - 3/4/2021 4:32:12 AM   
king171717


Posts: 294
Joined: 5/14/2016
Status: offline 		Hey I preorder the game and I am excited for it. But I forgot to check the box for the hardcover manual to be shipped to me. How do I change this?

(in reply to Erik Rutins)
Post #: 18
RE: Pre-Order Clarification - 3/4/2021 1:56:55 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi king 171717,

I just spoke with our support team. We don't actually have the tools on the back-end to upgrade an order to physical with our new store yet, so unfortunately while I'd like to help you we can't at present. We do plan to add a physical upgrade in the future, so please keep an eye on that as it will be the best way to address this for you.

Regards,

- Erik


< Message edited by Erik Rutins -- 3/4/2021 2:22:23 PM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to king171717)
Post #: 19
RE: Pre-Order Clarification - 3/6/2021 1:54:35 PM   
Grestok


Posts: 49
Joined: 1/9/2009
From: Marseille, FRANCE
Status: offline 		Hello Erik,
I live in France and I realize that I chose Royal Mail to receive the awesome WITE 2 manual ! Is this a real problem ? Do I have to change anything ? If so can you make the change and switch me to DPD?
Thank you !

(in reply to Erik Rutins)
Post #: 20
RE: Pre-Order Clarification - 3/6/2021 2:47:49 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		No, you don't have to change a thing - the manual will arrive either way. For some locations, we're told Royal Mail may actually be best, but mainly we're just trying to give enough information that each customer can make their own informed decision.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Grestok)
Post #: 21
RE: Pre-Order Clarification - 3/7/2021 5:26:09 PM   
Polar Iceman

 

Posts: 8
Joined: 8/2/2004
Status: offline 		I forgot to check the box for the digital boxed edition. I really want the manual. Is there any way to cancel my order and reorder with the boxed edition? Am hoping so since the game is not released yet.

(in reply to Erik Rutins)
Post #: 22
RE: Pre-Order Clarification - 3/8/2021 2:58:05 AM   
HOTEC

 

Posts: 425
Joined: 11/23/2013
Status: offline 		I want the manual but I do not know what I have done in the pre-order. I clicked the cart, proceed and then I pay. I thought the manual, (hard copy) included. The followings are what I receive by email from The Slitherine Group. Does it mean the manual would be sent to me too? If no, please advise what should I do the transaction in order to get the hard copy of the manual.


Please do not reply to this e-mail, this address is not monitored.

Dear xxx,

Thank you very much for your pre-order purchase of:

(1) - Gary Grigsbys War in the East 2 - - Preorder: Download

Your key: xxxxx


As you were logged in at the time of purchase, your key has been automatically registered to your account.

When the game releases, you will be notified by email to this address. The notification will contain a reminder of your serial and a link to download your game from our members area. If you need any more help with this more information is available here:
https://www.matrixgames.com/forums/tm.asp?m=4675348

As this is a pre-order any discs will be manufactured when the game is released and shipped as soon as possible afterwards.

Please save this email for future reference.

Should you have any questions please contact us at:
http://www.slitherine.com/support

To join our community and for unofficial support, please visit our game forums at:
http://www.matrixgames.com/forums
http://www.slitherine.com/forum
http://www.ageod-forum.com/forum.php

Happy Gaming!

Sincerely,

The Slitherine Group (www.matrixgames.com, www.slitherine.com, www.ageod.com)

(in reply to Polar Iceman)
Post #: 23
RE: Pre-Order Clarification - 3/8/2021 3:03:23 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi folks,

Unfortunately with our new store we don't have the tools on the back-end to upgrade an existing order to physical, so unfortunately while I'd like to help you we can't at present. We do plan to add a physical upgrade in the future, so please keep an eye on that as it will be the best way to address this for you.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to HOTEC)
Post #: 24
RE: Pre-Order Clarification - 3/8/2021 3:14:20 AM   
HOTEC

 

Posts: 425
Joined: 11/23/2013
Status: offline 		Please advise whether the order of manual (hard copy) can be made separately? It is a simple thing to do. Upgrade is a big deal!

(in reply to Erik Rutins)
Post #: 25
RE: Pre-Order Clarification - 3/8/2021 3:27:15 AM   
HOTEC

 

Posts: 425
Joined: 11/23/2013
Status: offline 		Please say I can download the soft copy of the manual otherwise I need to cancel the order. A game without a manual is not playable. Therefore, the game discs together with manual (hard copy) to be sent is reasonable assumed. I would ask the customer to check manual (hard copy) not wanted instead of the reverse. The administration impresses me.

(in reply to HOTEC)
Post #: 26
RE: Pre-Order Clarification - 3/8/2021 3:54:58 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Every copy of the game includes the manual. The digital download comes with an E-Book PDF version of the manual. The physical copy includes the full hardbound printed manual.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to HOTEC)
Post #: 27
RE: Pre-Order Clarification - 3/8/2021 5:53:04 AM   
HOTEC

 

Posts: 425
Joined: 11/23/2013
Status: offline 		Acknowledged.

(in reply to Erik Rutins)
Post #: 28
RE: Pre-Order Clarification - 3/8/2021 7:11:55 PM   
Prussia

 

Posts: 127
Joined: 11/14/2005
Status: offline 		Twice I attempted to purchase WITE II with hardbound rules volume with 2 different Master Cards, and both times the transaction was not able to complete. Simply with a message to contact Blue Snap.

Submitted a support ticket to Slitherine.

Blue Snap website is definitely not designed for the end user. Basically spaghetti code, but was finally able to submit a ticket. Not fun.

Anyone else having problems?

(in reply to HOTEC)
Post #: 29
RE: Pre-Order Clarification - 3/10/2021 4:22:15 AM   
Simon Edmonds

 

Posts: 132
Joined: 5/10/2018
Status: offline 		Hi. I am in Australia. I have been trying unsuccessfully to purchase Wite2 hardcopy through Slitherine using royal mail. Twice now I get to the processing point and the sales gets to the processing stage and then freezes with a "java script return false" comment in the corner of the screen. Can you help?

(in reply to Prussia)
Post #: 30
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