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Games Freeze very frequently

 
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Games Freeze very frequently - 3/26/2021 9:04:29 PM   
philipwe

 

Posts: 4
Joined: 2/20/2021
Status: offline 		Please help. Please check this picture for my problem description:


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< Message edited by philipwe -- 3/26/2021 9:09:26 PM >
Post #: 1
RE: Games Freeze very frequently - 3/26/2021 9:12:02 PM   
philipwe

 

Posts: 4
Joined: 2/20/2021
Status: offline 		Attach the diag files.


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(in reply to philipwe)
Post #: 2
RE: Games Freeze very frequently - 3/26/2021 9:14:08 PM   
philipwe

 

Posts: 4
Joined: 2/20/2021
Status: offline 		This is how it looks like when game window freeze for me.
No matter which scenario I use, the game window still freeze after 2-3 min in the scenario. I just click random in-game thing like tabs, troops details etc. Then the game window freeze and do not take any input from mouse and keyboard. I have to quit the game forcefully.

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(in reply to philipwe)
Post #: 3
RE: Games Freeze very frequently - 3/26/2021 10:13:56 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Please read the forum post here:

https://www.matrixgames.com/forums/tm.asp?m=4987629

See if that helps. Your 150% DPI could be causing a problem, but the fix in the first post of the thread above should help that. Let us know if that helps.

_____________________________

All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to philipwe)
Post #: 4
RE: Games Freeze very frequently - 3/27/2021 12:02:47 AM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		I am having also game freezes. Will try the sugestions

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Former AJE team member

(in reply to Joel Billings)
Post #: 5
RE: Games Freeze very frequently - 3/27/2021 12:21:08 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Please do try the fixes in the linked post above. If the fixes above do not work, please also try reducing your desktop resolution to 1920 x 1080 and report if that works.

Franciscus, please also post a separate thread for us with your DxDiag.

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Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

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(in reply to Franciscus)
Post #: 6
RE: Games Freeze very frequently - 3/27/2021 8:55:20 AM   
philipwe

 

Posts: 4
Joined: 2/20/2021
Status: offline 		Thanks for reply, I followed everything state in the link. But that's not the root cause.

The actual root cause is: I have a none-English input method(Google Pinyin IME) installed, and if the game is start with default input as "none-English", whennever I touch the keyboard, game window will freeze, no matter it's playing opening video, or in a scenario.

The fix is: Leave the none-english input method as it is. Just ensure toggle the default input method to English only, before stat WITE2.

Now my game could run in 4K resolution in Windowed and Full Screen mode correctly.

(in reply to Joel Billings)
Post #: 7
RE: Games Freeze very frequently - 3/27/2021 2:14:12 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Thank you very much for letting us know, very much appreciate you following and explaining what resolved the issue for you.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to philipwe)
Post #: 8
RE: Games Freeze very frequently - 3/27/2021 2:28:37 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		My issue is different and I think does not warrant to open a specific ticket.

I play in Mac.

- in a windows 10 virtual machine no freezes but strange flickers of the interface and disappearing of units icons occur.

- with Crossover (Wine) I had freezes, but they seem to be solved by turning off the music (zero level).

When I have this sorted I may post info for any potential Mac users interested. I will not open a ticket because I am playing in a non-supported configuration

Regards

_____________________________

Former AJE team member

(in reply to Erik Rutins)
Post #: 9
RE: Games Freeze very frequently - 3/27/2021 4:45:35 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Hi Franciscus,

What you describe as flickers and freezes - does the game eventually continue if you wait? We have only seen those reported on systems that are at the very low end of the minimum specs. I assume a virtual machine on a Mac could also have similar issues. We do not officially support VMs or emulators and have not tested with them, so I can be of limited assistance in that regard. There is one other person I've seen post about running Windows on a Mac and they did not have any sound, so it may be the sound drivers for the Mac hardware are not fully compatible with WITE2. If you have any advice for Mac users with a similar configuration, please do share it.

Regards,

- Erik


_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Franciscus)
Post #: 10
RE: Games Freeze very frequently - 3/27/2021 6:56:57 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Hi

Thanks for taking the time !

- I have an iMac 27 from 2019, Intel 6 core i5, 32 G Ram and 8 G VRAM

How I am running WITE2

1. Virtual Machine (VMWare): Windows 10 Home. The flickers appear after a few minutes of playing and consist of: upper screen menu backgrounds changing repeatedly between deep green and black; and tooltip backgrounds transparent. I am giving 3 processors, 8 G RAM and 8 G graphic memory to the VM. The game does not freeze.

2. WINE (Crossover): Windows 7 or 10 bottle; Do not install manually .NET 4.7.2 (not really needed, but maybe runs better...); install manually (via Crossover) Directx 9.0c and then DirectMusic. (I have also set Wine configuration to emulate a virtual screen of 1920x1080, but I suspect it is not needed) With this, I have sound and a stable interface.
The AI execution is slower than in the virtual machine and sometimes the game appears to freeze during combat, but if I wait a little (sometimes more than a minute...), it continues; it seems to run better with music off (zero level)

I am adding the game to Codeweavers Crossover database, will advocate it and will continue testing compatibility.

Regards

< Message edited by Franciscus -- 3/28/2021 12:08:27 PM >

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Former AJE team member

(in reply to Erik Rutins)
Post #: 11
RE: Games Freeze very frequently - 4/3/2021 12:57:51 PM   
Franciscus


Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline 		Update on Mac

With latest beta patch (1.05), much better

- no more flickering on my virtual Machine (VMWare). I had found that the flickering appeared with dpi > 100%, but now no flickering even with high dpi

- the game seems to run smoother and more stable under WINE (Crossover)


Regards

(In a few days maybe I will post this in a separate thread for interested Mac users)

< Message edited by Franciscus -- 4/3/2021 12:58:19 PM >

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Former AJE team member

(in reply to Franciscus)
Post #: 12
RE: Games Freeze very frequently - 8/2/2021 7:49:54 AM   
JonasWeber


Posts: 15
Joined: 7/26/2021
Status: offline 		Manchmal friert das Spiel auch ein, aber es passiert nicht so oft, und mein Fix ist PC neu laden.Dat klingt ongelooflijk! Ik zou benieuwd zijn naar je eigen inzicht. Ik wil missien zusätzlich weten of er beloningen zijn, omdat dit voor mij van Cruciaal belang is. Die meisten Online-Clubs treffen hun klanten, dus het is onmiskenbaar een uitdaging om een ​​​​gokclub operation te sporen waar de spellen redelijk zijn. Adviseer ons over de kans dat u operation enig zweiten de grote inzet lifts gewonnen. Ik heb onderscheidende webgebaseerde spelfasen geprobeerd, maar ik vertrouw gewoon operation https://schweingehabt.expert/casinos/new Overigens zal ik erg blij zijn wie immer spelstrategën deelt.

< Message edited by JonasWeber -- 8/13/2021 7:55:03 AM >

(in reply to Franciscus)
Post #: 13
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