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still crash with 1.007 after T1

 
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still crash with 1.007 after T1 - 4/8/2021 1:16:17 PM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		Hello, with 1.007 I still have the problem (in Velikie Luki): while or after T1 of Soviet (AI) the game crashes. If nothing moved but the Turn-Button it reaches up to T3

Thanks for any help

------------------
System Information
------------------
Time of this report: 4/8/2021, 14:56:57
Machine name: HE-DELL-TAB
Machine Id: {9320A52A-52C1-40D2-8CDF-43F40A769ECA}
Operating System: Windows 10 Home 64-bit (10.0, Build 19042) (19041.vb_release.191206-1406)
Language: German (Regional Setting: German)
System Manufacturer: Dell Inc.
System Model: XPS 13 9310 2-in-1
BIOS: 2.0.0 (type: UEFI)
Processor: 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 8192MB RAM
Available OS Memory: 7898MB RAM
Page File: 6464MB used, 6041MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 120 DPI (125 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: UnKnown
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
DxDiag Version: 10.00.19041.0546 64bit Unicode



_____________________________

--- it's not a bug, it's a feature ---
Post #: 1
RE: still crash with 1.007 after T1 - 4/8/2021 1:24:12 PM   
Denniss

 

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline 		crash - stopped working
or
hang - does not react anymore
?

(in reply to hei1)
Post #: 2
RE: still crash with 1.007 after T1 - 4/8/2021 6:44:10 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Could you also please post any crash dump files. Can you check if you have a crash dump file named like WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps ?

If you find one, please zip and attach it to the forum message. Thanks.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to Denniss)
Post #: 3
RE: still crash with 1.007 after T1 - 4/8/2021 8:09:45 PM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		... the program just closes. No dump file.



_____________________________

--- it's not a bug, it's a feature ---

(in reply to Erik Rutins)
Post #: 4
RE: still crash with 1.007 after T1 - 4/9/2021 1:29:59 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		What resolution are you running at, could you upload a more complete DxDiag?

Please try the alternate settings in Post #2 in this thread:

https://www.matrixgames.com/forums/tm.asp?m=4991284

Let me know if they help. Our next step is to setup better crash logging on your system if that fails so that we can figure out why it is crashing.

Regards,

- Erik


< Message edited by Erik Rutins -- 4/9/2021 1:30:31 AM >

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hei1)
Post #: 5
RE: still crash with 1.007 after T1 - 4/9/2021 8:48:07 AM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		Still doesn't work. The program close nondeterministically. I run 1920x1200 (on my notebook screen or external monitor). The DxDiag.txt is very long. Shell I email the file to you?
Thanks!

_____________________________

--- it's not a bug, it's a feature ---

(in reply to Erik Rutins)
Post #: 6
RE: still crash with 1.007 after T1 - 4/9/2021 9:56:12 AM   
Denniss

 

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline 		Just attach it to your post

(in reply to hei1)
Post #: 7
RE: still crash with 1.007 after T1 - 4/9/2021 10:29:33 AM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		Hi Denniss - I fear I'm not able to attach files with "Posts: 22"-status

_____________________________

--- it's not a bug, it's a feature ---

(in reply to Denniss)
Post #: 8
RE: still crash with 1.007 after T1 - 4/9/2021 11:56:30 AM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		Sure, please e-mail it to erikr@matrixgames.com and I'll attach it here.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hei1)
Post #: 9
RE: still crash with 1.007 after T1 - 4/9/2021 1:35:16 PM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		done ...

_____________________________

--- it's not a bug, it's a feature ---

(in reply to Erik Rutins)
Post #: 10
RE: still crash with 1.007 after T1 - 4/9/2021 3:07:08 PM   
Erik Rutins

 

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline 		I have not as yet received it, please try re-sending.

_____________________________

Erik Rutins
CEO, Matrix Games LLC



For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to hei1)
Post #: 11
RE: still crash with 1.007 after T1 - 4/9/2021 5:01:30 PM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		... sent again (got no Re:error)

_____________________________

--- it's not a bug, it's a feature ---

(in reply to Erik Rutins)
Post #: 12
RE: still crash with 1.007 after T1 - 4/22/2021 8:43:08 AM   
hei1

 

Posts: 52
Joined: 11/22/2019
From: Germany
Status: offline 		I just installed 1.00.11 - and it seems to run well (for) now. Thanks so much

_____________________________

--- it's not a bug, it's a feature ---

(in reply to hei1)
Post #: 13
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