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game shutting down - 4/16/2021 3:39:00 PM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		I just started wite2 on new new laptop computer. version 1.00.07. When making first few moves (German transferring air units between airfields on first turn of 41 campaign game) the game has repeatedly just shut down. Sometimes it shows a black screen before shutting down.

I played wite2 test versions on an old dell laptop with no problem, but then purchased new computer and loaded the official version of the game onto the new computer and its shutting down. I haven't had any other problems with the new computer.

Thank you

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Post #: 1
RE: game shutting down - 4/16/2021 4:30:50 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Could you please post a DxDiag per the info here:

https://www.matrixgames.com/forums/tm.asp?m=4987555

Could you also please post any crash dump files. Can you check if you have a crash dump file named like WarInTheEast2.exe.<number>.dmp in C:\Users\<your username>\AppData\Local\CrashDumps ?

If you find one, please zip and attach it to the forum message. Thanks.

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to dgrimes)
Post #: 2
RE: game shutting down - 4/16/2021 5:33:43 PM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		I have never been able to figure out how to attach a file to one of these forums. But I replied to the email message you sent with the dxdiag file, which I also sent to slitherine support who said they would forward the message to someone on your team. It would be great if you could tell me how to attach files to the forum.

Thank you,



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(in reply to Helpless)
Post #: 3
RE: game shutting down - 4/16/2021 7:12:13 PM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		There is a "click here to upload" link at the bottom when you create new forum message.

Files has to be of certain extension - "gif/txt/jpg/png/zip are supported"




Attachment (1)

< Message edited by Helpless -- 4/16/2021 7:13:22 PM >

_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to dgrimes)
Post #: 4
RE: game shutting down - 4/16/2021 8:42:50 PM   
Joel Billings


Posts: 32265
Joined: 9/20/2000
From: Santa Rosa, CA
Status: offline 		Were you able to find a crash dump file?

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All understanding comes after the fact.
-- Soren Kierkegaard

(in reply to dgrimes)
Post #: 5
RE: game shutting down - 4/17/2021 11:18:15 AM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		Here is the dxdiag file

Attachment (1)

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(in reply to dgrimes)
Post #: 6
RE: game shutting down - 4/17/2021 11:32:25 AM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		I tried to run the game with the new beta (11) and it died with that version as well.

I could not find the crashdump file

I did find this message when I searched for crashdump

https://www.bing.com/search?q=crash+dumps+windows+10&FORM=QSRE1

Apr 02, 2021 · To open and analyze a dump file created by a crash on Windows 10, use these steps: Open Start . Search for WinDbg , right-click the top result, select the Run as administrator option.



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(in reply to dgrimes)
Post #: 7
RE: game shutting down - 4/17/2021 11:51:43 AM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		I was able to find this information from the event log

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 4/16/2021 1:51:44 PM
Event ID: 10016
Task Category: None
Level: Warning
Keywords: Classic
User: LAPTOP-O4DHVSP7\19412
Computer: LAPTOP-O4DHVSP7
Description:
The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}
and APPID
{15C20B67-12E7-4BB6-92BB-7AFF07997402}
to the user LAPTOP-O4DHVSP7\19412 SID (S-1-5-21-1144335285-2654058625-3344203899-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />
<EventID Qualifiers="0">10016</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2021-04-16T17:51:44.6069365Z" />
<EventRecordID>2629</EventRecordID>
<Correlation ActivityID="{299b93d8-87ff-47af-aa00-9b3b7ec9969f}" />
<Execution ProcessID="1216" ThreadID="3156" />
<Channel>System</Channel>
<Computer>LAPTOP-O4DHVSP7</Computer>
<Security UserID="S-1-5-21-1144335285-2654058625-3344203899-1001" />
</System>
<EventData>
<Data Name="param1">application-specific</Data>
<Data Name="param2">Local</Data>
<Data Name="param3">Activation</Data>
<Data Name="param4">{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}</Data>
<Data Name="param5">{15C20B67-12E7-4BB6-92BB-7AFF07997402}</Data>
<Data Name="param6">LAPTOP-O4DHVSP7</Data>
<Data Name="param7">19412</Data>
<Data Name="param8">S-1-5-21-1144335285-2654058625-3344203899-1001</Data>
<Data Name="param9">LocalHost (Using LRPC)</Data>
<Data Name="param10">Unavailable</Data>
<Data Name="param11">Unavailable</Data>
</EventData>
</Event>

(in reply to dgrimes)
Post #: 8
RE: game shutting down - 4/17/2021 11:56:51 AM   
Helpless


Posts: 15793
Joined: 8/27/2004
Status: offline 		Based on the crash signature form dxdiag, crash happens in Intel video driver - igdumdim32.dll. It must be some compatibility issue of Intel driver and DX9

Ex:

Problem signature:
P1: WarInTheEast2.exe
P2: 1.0.0.7
P3: 606b6c06
P4: igdumdim32.dll
P5: 27.20.100.9268
P6: 601d95cc
P7: c0000005
P8: 0000b132
P9:
P10:


As I see system has Intel DCH driver 27.20.0100.9268 installed

Driver: C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_044fd6f0c2ae28a8\igdumdim32.dll

You may try to update to newer version - 9316
https://downloadcenter.intel.com/download/30266/Intel-Graphics-Windows-10-DCH-Drivers

Intel is known to have crash issues with various games:
https://downloadmirror.intel.com/30266/eng/ReleaseNotes_100.9316.pdf

I still wish to see game’s crash dump. Can you try to setup crash dump generation as described here - https://www.meziantou.net/tip-automatically-create-a-crash-dump-file-on-error.htm?






_____________________________

Pavel Zagzin
WITE/WITW/WITE-2 Development

(in reply to dgrimes)
Post #: 9
RE: game shutting down - 4/17/2021 3:37:57 PM   
Denniss

 

Posts: 7902
Joined: 1/10/2002
From: Germany, Hannover (region)
Status: offline 		There seem to be a Windoze problem as well with reported driver crashes and/or FPS drops caused by one of the latest Windoze 10 cumulative updates.

(in reply to Helpless)
Post #: 10
RE: game shutting down - 4/17/2021 3:46:06 PM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		I have updated all the intel drivers, and unfortunately I am still having this problem.

Latest dxdiag file attached

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(in reply to Denniss)
Post #: 11
RE: game shutting down - 4/17/2021 3:49:52 PM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		Here is file

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(in reply to dgrimes)
Post #: 12
RE: game shutting down - 4/17/2021 3:50:59 PM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		file

Attachment (1)

(in reply to dgrimes)
Post #: 13
RE: game shutting down - 4/18/2021 3:46:15 PM   
dgrimes

 

Posts: 80
Joined: 8/18/2018
Status: offline 		I just downloaded a new windows 10 update and the game seems to be working fine now. Thank you, I will let you know if I have anymore problems.

_____________________________


(in reply to dgrimes)
Post #: 14
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