RE: Printed Manual Ship Date

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RE: Printed Manual Ship Date - 4/16/2021 3:33:15 PM

Franciscus

Posts: 809
Joined: 12/22/2010
From: Portugal
Status: offline

Ordered on the first wee hours, received shipment notice in the morning of the 12th April, nothing yet has arrived in Portugal...

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Post #: 31

RE: Printed Manual Ship Date - 4/16/2021 4:30:18 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Just FYI, we've only gotten through a third of the 1,000 pre-orders this week, so please remain patient. It takes time with the COVID restrictions and the rather large warehouse backlog, but we're shipping more out every day.

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Post #: 32

RE: Printed Manual Ship Date - 4/16/2021 7:20:56 PM

dokken1212122

Posts: 4
Joined: 3/8/2021
Status: offline

Ordered the game and manual on 8th March - still heard nothing about the delivery of the manual :-( Ooopppsss Sorry Erik just seen your post - apologies and will remain patient :-)

< Message edited by dokken1212122 -- 4/16/2021 7:21:50 PM >

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Post #: 33

RE: Printed Manual Ship Date - 4/20/2021 8:39:24 PM

Numdydar

Posts: 3211
Joined: 2/13/2004
Status: offline

I got my shipping notice today for the manual, yea

But then Eric says it could take 4-20 days to get to the US

Arggg.

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Post #: 34

RE: Printed Manual Ship Date - 4/20/2021 10:38:40 PM

gekkoguy35

Posts: 100
Joined: 2/29/2008
From: Nashville, TN
Status: offline

If that's true, perhaps I'll get mine by July 4th

Whenever it arrives, I'll be excited!

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Post #: 35

RE: Printed Manual Ship Date - 4/21/2021 2:23:50 AM

Sigwolfe

Posts: 26
Joined: 11/15/2019
Status: offline

Don't fret too much. My shipping notice came on the 14th, and I received it in the US today. Six days is not too shabby! I chose the courier option rather than Royal Mail.

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Post #: 36

RE: Printed Manual Ship Date - 4/21/2021 11:58:54 AM

mssm45

Posts: 53
Joined: 11/4/2016
Status: offline

Ordered the game and manual on 5th March ... can I hope to be in the 1000 list or will I have to wait for the next print batch?

I told myself to wait for the printed manual to start playing the game .... my suffering is huge :)))))

< Message edited by mssm45 -- 4/21/2021 12:01:15 PM >

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Post #: 37

RE: Printed Manual Ship Date - 4/21/2021 12:01:58 PM

btd64

Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline

quote:

ORIGINAL: mssm45

Ordered the game and manual on 5th March ... can I hope to be in the 1000 list or will I have to wait for the next print batch?

I ordered on the 5th as well and I think at this point we are going to have to wait....GP

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Post #: 38

RE: Printed Manual Ship Date - 4/21/2021 12:59:39 PM

Erik Rutins

Posts: 37503
Joined: 3/28/2000
From: Vermont, USA
Status: offline

Hi everyone, I have a more detailed update for you all. The short version is that because of the COVID restrictions on how many people we can have in our small warehouse at a time, it's taking longer than usual to get everything shipped out. Under normal circumstances, everyone would have pitched in but that's not possible right now. We've made some changes to double the number we can send out each day, but we are still only half-way through with the first 1,000 orders and it will probably take until late next week for us to finish shipping out all of them. I apologize for the time this is taking, we're going as fast as we can.

The sea shipment with the remaining manuals is due to arrive on May 17th. Given time to clear the port and get to our warehouse, given past experience that means we'll likely start shipping those out on May 24th and by that point hopefully it will only take a week or so to get through them.

Regards,

- Erik

_____________________________

Erik Rutins
CEO, Matrix Games LLC

For official support, please use our Help Desk: http://www.matrixgames.com/helpdesk/

Freedom is not Free.

(in reply to btd64)

Post #: 39

RE: Printed Manual Ship Date - 4/21/2021 1:11:06 PM

gekkoguy35

Posts: 100
Joined: 2/29/2008
From: Nashville, TN
Status: offline

No worries, Erik! Thanks very much for the update and all the hard work

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Post #: 40

RE: Printed Manual Ship Date - 4/21/2021 1:26:26 PM

btd64

Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline

So there is hope. Thanks Erik....GP

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Post #: 41

RE: Printed Manual Ship Date - 4/21/2021 1:45:07 PM

crismac_slith

Posts: 30
Joined: 8/17/2004
From: Kansas City,Missouri
Status: offline

quote:

ORIGINAL: Erik Rutins

Hi everyone, I have a more detailed update for you all. The short version is that because of the COVID restrictions on how many people we can have in our small warehouse at a time, it's taking longer than usual to get everything shipped out. Under normal circumstances, everyone would have pitched in but that's not possible right now. We've made some changes to double the number we can send out each day, but we are still only half-way through with the first 1,000 orders and it will probably take until late next week for us to finish shipping out all of them. I apologize for the time this is taking, we're going as fast as we can.

The sea shipment with the remaining manuals is due to arrive on May 17th. Given time to clear the port and get to our warehouse, given past experience that means we'll likely start shipping those out on May 24th and by that point hopefully it will only take a week or so to get through them.

Regards,

- Erik

Thanks for the update Erik, Matrix customer service top-notch as always. As it takes a lot of patience to learn to play. I have the same for the arrival of the manual.

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Post #: 42

RE: Printed Manual Ship Date - 4/21/2021 2:20:34 PM

lenin

Posts: 349
Joined: 1/19/2005
Status: offline

quote:

ORIGINAL: mssm45

Ordered the game and manual on 5th March ... can I hope to be in the 1000 list or will I have to wait for the next print batch?

I told myself to wait for the printed manual to start playing the game .... my suffering is huge :)))))

I wouldn't worry. I ordered on the 4th and mine arrived today. Very happy with my purchase.

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Post #: 43

RE: Printed Manual Ship Date - 4/21/2021 2:33:03 PM

canxga

Posts: 3
Joined: 4/20/2021
Status: offline

Pre ordered the game the day it became possible. Manual shipped 16 April 2021 and was delivered yesterday 20 April 2021 by UPS. Superfast. I live in Ontario, Canada.

The manual is awesome. Well worth the money.

Thanks to all concerned

canxga

(in reply to lenin)

Post #: 44

RE: Printed Manual Ship Date - 4/21/2021 2:37:05 PM

mssm45

Posts: 53
Joined: 11/4/2016
Status: offline

There is hope btd64 ... just received this message :))))))

Good news! Your order has been shipped!

< Message edited by mssm45 -- 4/21/2021 2:38:36 PM >

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Post #: 45

RE: Printed Manual Ship Date - 4/21/2021 2:40:09 PM

btd64

Posts: 9973
Joined: 1/23/2010
From: Mass. USA. now in Lancaster, OHIO
Status: offline

quote:

ORIGINAL: mssm45

There is hope btd64 ... just received this message :))))))

Good news! Your order has been shipped!

Yes, I just got the shipping confirmation.

....GP

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Post #: 46

RE: Printed Manual Ship Date - 4/23/2021 10:47:34 AM

dalogan72

Posts: 10
Joined: 4/23/2021
Status: offline

quote:

ORIGINAL: Erik Rutins

Hi everyone, I have a more detailed update for you all. The short version is that because of the COVID restrictions on how many people we can have in our small warehouse at a time, it's taking longer than usual to get everything shipped out. Under normal circumstances, everyone would have pitched in but that's not possible right now. We've made some changes to double the number we can send out each day, but we are still only half-way through with the first 1,000 orders and it will probably take until late next week for us to finish shipping out all of them. I apologize for the time this is taking, we're going as fast as we can.

The sea shipment with the remaining manuals is due to arrive on May 17th. Given time to clear the port and get to our warehouse, given past experience that means we'll likely start shipping those out on May 24th and by that point hopefully it will only take a week or so to get through them.

Regards,

- Erik

Not happy with the way this is going. Great game for sure the way manuals are being done is just horrible.

(in reply to Erik Rutins)

Post #: 47

RE: Printed Manual Ship Date - 4/23/2021 12:57:36 PM

GBoggon

Posts: 32
Joined: 12/29/2014
Status: offline

I did not order the manual with my pre-order I up upgraded as soon as I realized what a mistake I had made

. I will just have to wait and serve me right!

(in reply to dalogan72)

Post #: 48

RE: Printed Manual Ship Date - 4/23/2021 3:35:20 PM

Numdydar

Posts: 3211
Joined: 2/13/2004
Status: offline

quote:

ORIGINAL: dalogan72

quote:

ORIGINAL: Erik Rutins

Hi everyone, I have a more detailed update for you all. The short version is that because of the COVID restrictions on how many people we can have in our small warehouse at a time, it's taking longer than usual to get everything shipped out. Under normal circumstances, everyone would have pitched in but that's not possible right now. We've made some changes to double the number we can send out each day, but we are still only half-way through with the first 1,000 orders and it will probably take until late next week for us to finish shipping out all of them. I apologize for the time this is taking, we're going as fast as we can.

The sea shipment with the remaining manuals is due to arrive on May 17th. Given time to clear the port and get to our warehouse, given past experience that means we'll likely start shipping those out on May 24th and by that point hopefully it will only take a week or so to get through them.

Regards,

- Erik

Not happy with the way this is going. Great game for sure the way manuals are being done is just horrible.

I have to disagree.

So you have the data on what the last game, WitE 1, unit of sales were and you expect to have some up tick in the number that could be sold for the new version.

You also have a good idea of how many of your expected sales will have people buying the hard cover manual. Again based on the number of units sold of other games that had them, like TOAW 4, World in Flames, etc. The reason you do this is that when you order the printing of anything, you have different price points for the number of copies you want to have. So you pick a price point that meets what your expected orders that will include the manual plus a little bit more.

I doubt anyone at Matrix expected the number of the people that wanted both the game AND the manual to be as high as they are. So they have done the best they could on making up the difference. As it is not possible to print and ship something like the manual as an 'on demand' process.

This is why the pre-order people are getting manuals as Matrix know exactly how many people wanted them. The second set of manuals had to be ordered after the fact as the demand outstripped the supply.

I do not see how this is a 'failure' by anyone. I actually think it outstanding service that they are doing everything they can to get manuals to all that want them while maintaining profitability.

(in reply to dalogan72)

Post #: 49

RE: Printed Manual Ship Date - 4/23/2021 6:48:47 PM

LarryP